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Bingo Hearts Verdict
Bingo Hearts is a good quality bingo website which certainly welcomes you with a lovely theme. This is supported by friendly, engaging hosts and an active bunch of chatters. The games are also strong here and there are plenty of useful features, but bingo veterans will recognise the standard selection and may not be falling in love so quickly.
Percentage score
Design & Usability
You’ll know you’re at the right place when you see the full-page background of a luscious, idyllic landscape populated by bingo balls with big hearts! From love heart eyes to angelic wings, this site has plenty of lovey-dovey mascots.
The site’s navigability is good thanks to a simple template and plenty of useful information on the home page. Having said that, it isn’t very original and the theme doesn’t really extend beyond the home page. A good effort art-wise, but nothing special.
Software & Gameplay
The software is good here with a full-page lobby that has a bespoke Bingo Hearts background. You can easily reach your account controls on the left and there’s a ticker tape displaying the latest offers. Still, the actual rooms here don’t have any Bingo Hearts artwork. On the plus side, the lobby tells you which rooms have hosts.
You will find a host easily here; we found a game being played in moments, along with chatters taking part, so there are people here to natter to. The chat window is a good size and has plenty of little options.
Safety & Security
Bingo Hearts is full licensed and regulated, by the Government of Gibraltar and the UK Gambling Commission. They also sport the eCOGRA logo, certifying them for fair play and safety. This gives them a very high standard.
Security is also tight and the site uses SSL encryption to protect your transactions. You’ll also find a robust responsible gaming guide with useful advice and links to helpful organisations.
Payments & Withdrawals
Bingo Hearts uses a simple pop-up cashier which guides you through the process with icons. This is pretty swift and will only take moments after the first time. The minimum deposit is £5 and minimum withdrawal is £20.
You have a fair selection of methods for banking. You can use wire transfer, phone banking or just bank online. The usual credit and debit cards are accepted, plus Neteller, PayPal, PaySafeCard and EntroPay. This is a good selection and should cover the majority of users.
Customer Support
You will find some useful FAQs on the top right Help link, but they aren’t very thorough. The site has some handy guides too for complete beginners. To actually reach the support team you need to use a link buried in the FAQs or the bottom of page links, so they could do with something like a floating button.
You have a choice of email, phone or sort-of live help via the help room within chat. The phone line is 24/7 so this can cover the same job as live chat for the most part.
Bonuses & Promotions
The welcome bonus at Bingo Hearts is a split bonus, of 200% for bingo and 100% for other games. This can give you a total up to £105. These split bonuses are a little annoying as the bingo wagering requirement is only four times play through, but the slots require eighty times.
Other promotions include some seasonal offerings such as a new year’s jackpot of £2017, or there are late night chat gameshows with cash to be won. A huge 10k jackpot waits each month and there are sure win games where all players get a share of the pot. Nice offerings here, but standard to several Cassava sites. Nothing cupid related sadly!
Device Compatibility
The Bingo Hearts site is pretty smooth, using the popular Dragonfish platform. You can swipe side to side to search games and the bingo looks good. Best of all, they use sliding trays to let you have full chat access and easy bingo purchasing without compromising on space. You can even see what promos are on.
The site does not have any apps however or anything that especially identified it at Bingo Hearts once you’re on mobile. The main site could also use a page to explain this functionality.
Variety & Originality
The variety here is good, but not anything you can’t find elsewhere. You have 90 ball and 75 ball bingo, plus 5-line games. There’s a broad ticket price selection, from £1 down to 1p, including a game where you can win spins for the slots. You’ll find four free bingo rooms and several special jackpots here, so there is a lot to keep you entertained.
The slots and casino selection are strong at Bingo Hearts too, with new games being added occasionally.
Loyalty & Rewards
The loyalty plan here is a fairly typical four-tier system going from rookie to champ. You can clearly see the amount of points required (in fact they track loyalty as jewels, with 12 awarded for £1 spent). This is a monthly system so if you stop spending, you stop getting the benefits.
Higher tiers unlock slots cashback, free spins, bingo cashback and tickets for free bingo and special jackpot games. A good set of offers overall, but no luxury VIP treatment.
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