Heart Bingo is brought to you in association with Heart FM, and one of the most unique things about the site is the fact that you can listen to Heart’s radio DJs live while you’re playing bingo. Does this mean that Heart Bingo deserves to be top of the charts?
Heart Bingo uses a slick red and white colour scheme and the familiar ‘Heart’ logo of the radio station. The main menu bar, while a little lengthy, does make it easy to quickly spot exactly what you’re looking for, such as the game selection, player rewards, contact details, how to play, current promotions, and recent winners. The pages load nice and quickly, which is a plus if you’re eager to get straight to the games or sign up as a new member.
The homepage, however, isn’t quite as straightforward. While there’s a scrolling banner informing you of the latest promotions at the top, underneath is a muddle of information ranging from featured games to social media links. We’d prefer to see a more structured homepage that includes a mini-schedule of upcoming games and more visible details regarding the welcome bonus and rewards scheme for potential new players.
The link to the ‘Contact Us’ page is accessible via one click of the main menu system. As well as a searchable database of frequently asked questions, the operator offers you three simple methods for contacting the support team – live chat, email (which is actually an online contact form), and telephone (free within the UK).
What’s particularly impressive is the availability of the live chat service. It runs around-the-clock, seven days a week. From our experience, we found the response times relatively quick, and the customer service agents very friendly and helpful.
If you’re keen to discover as many games as possible while simultaneously boosting your chances of winning, you’ll find the welcome offer invaluable. It gives you a 400% bonus when you deposit as little as £10. However, the maximum amount you can claim is £40 which is considerably lower than many other online bingo sites. So, we recommend that you bear this in mind when deciding how much to deposit.
Heart Bingo is never short on promotions, and there’s something for everyone with offers for mobile players, cashback deals, BOGOF ticket promotions, Super Links networked games with massive prize pools, plus exclusive competitions and prize draws offering cash, tours of the Heart FM studio, and other physical goodies to the lucky winners.
Like its sister site, JackpotJoy, Heart Bingo uses Gamesys software. The main benefit of the Gamesys platform is that it enables operators to tailor it to fit their individual brands, as well as allowing them to run exclusive promotions alongside networked offers and events. Gamesys also has an excellent reputation for delivering fast, reliable, and glitch-free gameplay.
When we visited the rooms at Heart at 9.30am on a weekday morning, some contained fewer than 15 players while others contained nearer 100, which is what you might expect at this time of day from Monday to Friday.
At peak times such as lunchtimes and 6pm until 10pm, more players come online and you’ll find well over 150 players in each bingo room. Regardless of the time you play, the chat moderators are on hand to keep the banter flowing and the good times rolling.
Heart Bingo can be accessed on almost any mobile device with a working internet connection and a web browser. The operator has harnessed HTML5 technology to deliver instant and fast access to its range of bingo games, slots, and daily free games.
If it wasn't for the fact that there’s no dedicated mobile page on the website or Android app, we’d have scored Heart Bingo higher for device compatibility.
Heart Bingo heavily promotes responsible play (N.B., there’s even a link to a dedicated page about it on the top menu bar) which is good to see. As well as being regulated and licensed by the UK Gambling Commission, the operator uses the latest 128-bit SSL Digital Encryption software to keep all of your personal and financial details secure.
As Heart Bingo uses the same software/network (Gamesys) as Jackpotjoy and Virgin Games, there are some graphics and games that are common to all of the sites, which mean that Heart’s not 100% unique. However, there’s a solid selection of 90-ball and 75-ball games across a choice of six rooms, slots that are exclusive to Gamesys’ partners, scratch cards, popular casino games, and two daily free games that offer you the chance to win free spins and cash.
Withdrawal requests are processed within 24 hours, and if you use Paypal or PaysafeCard, you can expect your funds to reach you almost immediately. The banking methods on offer include Visa, Mastercard, Maestro, Paypal, Neteller, and Paysafecard. The minimum and maximum withdrawal amounts are £10 and £5,000 (for Paypal and Neteller) or £10,000 (for all other payment methods) respectively.
Heart Bingo awards you one reward point for every £5 that you spend on bingo or for every £20 that you spend on instant wins, slots, and slots mini games. You can redeem your reward points for cash. The operator also advertises a VIP programme under its Promotions page, but fails to give sufficient details regarding how you can join, and what you can expect to receive.
Like Dragonfish bingo sites, operators which use Gamesys software have a slightly familiar look and feel due to their shared promotions, games, and graphics. However, Heart Bingo makes a concerted effort to put its own stamp on its bingo site in the names it gives its rooms and offers, as well as its inbuilt Heart FM radio player.
While Heart Bingo scores highly in certain categories, it could improve in some areas such as homepage design, information on its VIP scheme, and better visibility of its mobile offering. Overall, however, it’s a popular and welcoming site with oodles of exciting offers, a loyal fan base, and a range of games that ensures every type of player is well-catered for.