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Bingorella Verdict
Bingorella is an impressive site, where the theme is strong and lots of fun. The layout is a bit different to usual, which goes a long way towards making the site more interesting, plus they pack it with graphics and information. Sadly, the site is still missing a few key things to make it stand out, in terms of bingo and gameplay. We’d love to see Bingorella develop more on the gaming side of the site.
Percentage score
Design & Usability
The artistic design here is top notch, with a comic book feel seen everywhere from the fonts to the superheroine mascot. You’re greeted by a big splash graphic with the latest offer and some information on current promotions. The theme stays for each page and really adds character to the site.
Getting around the site is pretty easy, though it lacks a full navigation bar at the top, so eyes peeled for the smaller options underneath your login panel. The site uses a ‘you are here’ link to help you find your way. Overall a busy site which is a little confusing, but redeemed by the fantastic theme art.
Software & Gameplay
Powered by Dragonfish, you can expect good quality, fast software from Bingorella. They have a very bright bingo lobby with more of their bespoke artwork and info about some promotions you might not see on the main promos page. Your account info is displayed nicely down the left. The page has a lot of animations which can make it a little jerky.
The bingo console starts you out with a tutorial and looks pretty great, adding a few tweaks to the standard Dragonfish software. The game is easy to follow and chat is given a good-sized window with plenty of options. Chat is busy, even in the middle of the day, which is great to see. Hosts make an effort to include newcomers.
Safety & Security
With a full set of credentials, Bingorella is licensed by the UK Gambling Commission and Gibraltar government. This site has the eCOGRA certificate for safety and fair play, always good to see. You’ll find clear responsible gaming guidelines from these superheroes, along with a fair play section which is interesting reading. They include links to organisations that can help with problem gambling, such as Gamcare.
Your information and payments are protected by 128-bit SSL encryption, the industry standard.
Payments & Withdrawals
You’ll find a pop-up cashier to process deposit and withdrawals at Bingorella. This is pretty standard and easy to use. You can deposit by phone, wire transfer or just add a payment method. Withdrawal times seem to be about average.
There’s a good selection of methods here, with MasterCard and Visa for card, or Neteller, PayPal, PaySafeCard and EntroPay for e-wallets. That’s a great selection for electronic payment and it’s good to see PayPal.
Customer Support
Bingorella comes to the rescue with a welcoming help section, which has FAQs, a bingo lingo guide and how to play guide, all great for newcomers. FAQs could stand to be a little more detailed. The contact page offers 24/7 phone support, toll free in the UK.
You also have the option of email, but sadly there are no live chat superheroes in sight. There is a help room within chat, which is something, but a true live chat system would be preferred. Otherwise the support team seem friendly and quick to resolve issues.
Bonuses & Promotions
Bingorella has some interesting offers. The promotions all get some lovely comic artwork and mostly involve special bingo games and jackpots. It would be nice to see something a little more imaginative or interactive to go with the theme, but overall the offerings are great. You’ll find a 10k monthly bingo and ways to win free slot spins.
The welcome bonus is very good, with a £5 bonus available without even depositing, to try things out. After that you have a massive 500% first deposit match, up to £120, plus 10 free spins on the Magical Forest slot! The wagering requirement on the bonus is a standard four times.
Device Compatibility
Bingorella has a mobile page with plenty of information about playing on the go, always nice to see. The site does not have an app sadly, but you can play via your device’s browser. Compatibility seems to be fine across the board of manufactures and sizes.
The site goes the extra mile with a space to enter your mobile number or email address, so you can receive a link to the mobile version. This is a nice touch which will make things easier for the less tech-savvy.
The mobile site itself is a nicely scaled-down version of the desktop site and still has fun graphics on display. Once you enter you’ll see the standard Dragonfish mobile platform with sliding draws for ticket buying and chat, a really nice system.
Variety & Originality
Bingorella’s variety suffers a little with only 90 ball and 75 ball. It would be nice to see more options. However, there are a lot of rooms for each, including some special jackpot rooms with limited opening times. You can find free bingo in both 90 and 75 ball. The rooms are enjoyable and themed, but some more game modes would really round things off.
The slot selection is also strong, offering lots of big name licensed slots like Ghostbusters and Guns ‘n’ Roses. There’s a big selection and you can even play live dealer roulette games. The only things missing are games or rooms unique to Bingorella and a bit more variety.
Loyalty & Rewards
Bingorella has a VIP system based around a tiered loyalty scheme. It seems that your level is reset to Rookie at the start of each month, which is pretty harsh, so you have to spend a lot on a regular basis to enjoy higher status. On the plus side, the first tier of Pro only requires one deposit to each. You rise through the levels by earning jewels, which you get at a rate of 12 jewels for £1 deposited. Therefore, you need to deposit £50 to get to the third tier of Master.
Each new level gives you access to more bingo cashback, free spins and free tickets to the big 10k jackpot game, among other special games. The system is overall more rewarding than average, but doesn’t shine.
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