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City Bingo Verdict
City Bingo has been around long enough to have built up a loyal and vast fan base, and thanks to the abundance of free bingo, jackpot games, and exclusive promotions, it’s easy to see why. However, although City has a lot going for it, its lack of modern banking methods let it down. The VIP programme also needs to be more accessible to players with smaller budgets who wish to play regularly but simply don’t have stacks of cash to throw around. On a final, positive note, the mobile platform is extremely good, and we love that there are regular promotions just for mobile roomies.
Design & Usability
The attention to detail is apparent throughout the site as many of the banners and buttons are studded with neon lights to enhance the Las Vegas theme. The brand’s logo is also larger than most, and it’s formed out of hotel and apartment blocks. Next to it, you’ll see a suited and booted City Cat leaning casually on his walking cane while flipping a gold casino chip.
The website is nice and simple to navigate as the menu has just seven different options. The homepage also contains different sections for the welcome offers and latest promotions, and you can access the lobby or sign-up using the ‘Play Now’ or ‘Join Now’ buttons at the top of the page.
Software & Gameplay
888’s Dragonfish platform is the staple of all of Cassava Enterprises online bingo sites, including Wink, 888 Ladies, and Costa Bingo. It features a well-designed lobby, games that are quick to load and rarely crash, and allows you to personalise certain game settings such as the colour and shape of your auto-dabber.
Safety & Security
City Bingo is regulated and licensed by the UK Gambling Commission, and meets industry standards for safety and security. The site also uses top encryption software to safeguard your personal details and financial transactions.
Payments & Withdrawals
You can only add and withdraw funds using Visa, MasterCard, Paysafecard, Maestro, and Wire Transfer. We’d love to see more banking methods on offer such as Neteller, Paypal, and Skrill.
As with all Cassava bingo sites, the minimum withdrawal amount is rather high at £30, and as withdrawal requests take 48 hours to be processed, it can take a total of three to ten days for your funds to reach you.
The customer service team is there to assist you 24/7, and you can contact the agents by email, telephone, or live chat. The live chat service works a little differently to most bingo sites in that it’s not accessed via an icon but by visiting a dedicated Help room. It’s a novel idea which seems to work very well, and we’ve never had to wait in a queue to talk to anyone as is sometimes the case with traditional live chat services.
Bonuses & Promotions
To get a 250% first deposit bonus of up to £50, you’ll need to be a new player and deposit a minimum of £5 into your account. To withdraw winnings connected with bingo bonus funds, wager 4 times the deposit and bonus funds. Withdrawal restrictions apply. Bonus available for use on bingo games only. T&Cs Apply – see the site for further details.
However, the site does not offer any second or third deposit bonuses as can be seen on sister sites.
City Bingo runs both one-off and ongoing exclusive promotions, and at key times of the year such as Christmas, Easter, Halloween, and Valentine’s Day, you’ll find plenty of exciting events and offers to get involved in. All funded players are entitled to 50% reload bonuses when they deposit £10 or more, and take part in City Hot Spots chat tournaments, the monthly Guess the City game, and the weekly £5k Main Attraction special. If there’s one area for improvement, it’s the lack of slots promotions and tournaments.
City Bingo has a dedicated mobile page, which explains how you can play its games using smartphones and tablet devices. Simply open your mobile web browser and type the City Bingo URL into the address bar, then add it to your home screen for future use. City often runs promotions specifically for mobile players and, therefore, there’s a real benefit to playing on the move.
Variety & Originality
Like most Cassava sites, City offers you a choice of 90-ball and 75-ball games, as well as a relatively new game variant called Bingo Vegas which uses playing cards instead of bingo balls. There’s a great selection of standalone, themed rooms to play in, including Windfall Lane, Fortune Park, Big Bucks Fountain, and Millionaire’s Square, three free rooms (two for all players, and one for funded players), as well as a room called the Free Welcome Guide for first-time depositors which runs £15 jackpots every hour, and a Daily Depositor Room which you get 24 hours’ access to whenever you top up your account with £10 or more that hosts a daily £500 jackpot game.
Every day, City runs a guaranteed jackpot game offering prizes of £125 to £5,000, and there’s also an extensive selection of slots and casino games including Cleopatra, Fluffy Favourites, Starburst, baccarat, blackjack, roulette, and keno.
Loyalty & Rewards
City Bingo uses the standard Diamond VIP Club for its loyalty scheme, and it contains five levels (Blue, Bronze, Silver, Gold, and Platinum). As you meet the stated deposit requirements (e.g. to reach Bronze, you must have deposited at least £50), you move up a level and gain access to more benefits. You earn one Diamond for every pound you wager, and you can convert your Diamonds into bonus cash, extra redeposit bonuses, and free game cards. You can also win Diamonds by taking part in promotions.
Diamond Club members can also claim real cash, free spins, and exclusive City Bingo products. Plus, the top four levels of the VIP scheme can each play for free in their own rooms where there are nightly jackpot games. The only con is the high sums of cash you have to spend to reach the upper VIP levels – £1,000 for Gold, and £5,000 for Platinum.