Duck Duck Bingo Verdict
Being brand new, Duck Duck Bingo had high expectations to meet. In many areas of this review, they’ve not only met expectation, but exceeded hopes and given something for competitor sites to be concerned about. With an excellent selection of payment options, a good withdrawal time, exceptional device compatibility and brilliant bonus and promotional options, you can guarantee a good customer experience. We’d like to see a little more variation and work put into the software and gameplay, but with a rewarding VIP programme, it can be forgiven.
Design & Usability
Yellow and green colours brighten up the pages of Duck Duck Bingo, in-keeping with the farmyard cartoons and graphics of rolling hills in the background. We love the cute rubber duck emoji used as the webpage’s icon, and appreciate the maker’s concern for detail, with multiple sections included on the homepage, without appearing too busy or hitting you with a wall of text. There’s a scrolling banner with the names of lucky newbies, as well as recommended games and new hot slots.
Software & Gameplay
Although Duck Duck Bingo may not be revolutionary, the base software is provided by 888, who are an extremely successful and stable gameplay supplier. You can see, just from the good functionality and ergonomic format, that this is the case. The network loads quickly too, so there is no time wasted getting into the games.
As for popularity and engaging CM’s, the site is very new so they’ve yet to drum up high user levels. We do like the design of the lobby and rooms, but nothing reaches much above the average mark.
Safety & Security
Duck Duck Bingo have clearly taken care in implementing and maintaining the security of the services on offer. They have put in place appropriate physical and technological safeguards to help prevent unauthorised access and maintain data security. As you can see from the padlock symbol on the left hand side of the URL, the site is secure.
They also encourage responsible gambling; have a dedicated information page on protecting users, preventing compulsive gambling and self-exclusion, as well as supporting GamCare.
Payments & Withdrawals
As standard you can pay using Visa credit and debit card, MasterCard, Maestro, PaySafeCard, Entropay and NETeller. What sets this site above many others competitor sites is their additional option to make deposits using PayPal. This is above standard options meaning users have more freedom to deposit in the way that best suits them.
There are no issues with the deposit or withdrawal system, with bonus codes available to enter easily and credited instantly. Withdrawal times are between 3-5 days, which is respectively above average.
As mentioned above in the design and usability section, there are multiple links to help pages for user support. For help playing Duck Duck Bingo there is a detailed section where you can read about the bingo rooms and learn how to play them, accompanied by relative screenshots taken from the rooms.
If you still need help, there are two support teams on hand 24/7, all year round. The first team offer player support, helping you get logged in, reset passwords, add or modify payment methods and answer queries about deposits and withdrawals. You can call them free (for UK only) or email them. The other support team is for promotions, so if you have any questions about a promotion or need help with prizes and promotions on Facebook, Twitter as well as on site, there is another email address for you.
The big disappointment with this site, which appeared to promise a really modern experience, instead lacks a live chat service. Without this, you can be waiting around for replies to emails as they may not be instant.
Bonuses & Promotions
The big hook here is the zero wagering requirements. The minimum deposit is £10, and with this first deposit offer there are £80 worth of free bingo tickets and ten free spins available. Free spins winnings are granted in real money, but are capped at £2.
There is a brilliant selection of promotions on offer, which is one of the highlights of this website. There are three free bingo rooms, including a Priceless Room which, for seven days, offer £35 free when you make a deposit of £25. Anyone who recently deposited cash can also access the Gratis fixed pot freebie game for £10 a game. Again, there are no wagering requirements so all the freebie rooms pay out real cash.
Candylicious has 5p golden tickets up for grabs, and there are two guaranteed-win bingo rooms. Grabbing tickets for these games (at just £1 a ticket) enters you into the £2,500 pot! Keeping up to date with real-life events, there is a different seasonal offer up for grabs, changing as you’d expect throughout the year. Christmas Love2Shopping is the current promotion, which you can enter by reaching level five in December. If you achieve this you’ll be entered into a draw with 55 prizes up for grabs, including a share of £1,000 in vouchers to help you with your Christmas shopping.
In-keeping with high demand for compatibility with multiple devices, this bingo site is exceptional. You can play on the respective Apple iOS app, or its partner app for Android phone and tablet users. Both of these are available to download so that you can play on the go. You can deposit and withdraw on the app, and your personal details, bankroll and payment methods you’ve registered on the website all show up on the app too, so you never miss a trick.
There is a dedicated mobile and tablet device information page which is clearly advertised and very useful for answering any questions you might have. The mobile experience is as good as the desktop equivalent, so you will barely notice a difference when playing.
Variety & Originality
There is a good selection of gaming rooms available, and plenty of variant themes and styles. We’re pleased to see a usual mix of popular slot games like Starburst, Cleopatra and Siberian Storm, but some relatively new entrants too like A Nightmare on Elm Street and Arcader, a futuristic electronic style which reinvents the classic fruit machine experience.
75 and 90 balls are offered as standard, but the number of bingo rooms is nothing special or notable. However, with extra variants available and the number of slot games above average, these features excuse the lack of exclusive games.
Loyalty & Rewards
For regular users, there is a loyalty scheme which you can work your way up the more you deposit and play. Just like the rest of the site, all rewards are 100% real cash and there are zero wagering requirements. There are 15 levels, and as you get closer to the top you can access two £250 loyalty rooms! As part of this loyalty scheme you can earn up to 96 free cards to the monthly £1,500 draw on 90 Ball bingo game, and unlock exclusive VIP bingo rooms.