What we recommend instead
Lucky Puppy Bingo Verdict
Lucky Puppy is a fun site which has made an effort in several places, such as site navigation and the VIP system, to stand out from the crowd. It’s down to players to decide if these changes work or not, but by and large it’s just good to see a site trying. The games may be quite standard but the look of the site is great!
Percentage score
Design & Usability
The overall quality of site designs has been on the rise and Lucky Puppy Bingo is no exception. The site packs in plenty into the home page, from cute graphics showing the puppy in various costumes, to info about promotions, room jackpots and what’s on offer. If you love dogs in outfits, well, this site is certainly up your street!
The high-quality photo art pairs well with a smart layout. A few site sections are hard to find, partly because some are found using a special Player’s Menu at the top, but this is a good system once you get used to it. Floating buttons for live help and referral save you some clicks, plus registration is nice and fast.
Software & Gameplay
Lucky Puppy Bingo uses a lobby on the main site, which neatly lists all the available rooms. The room names are all standard to Cozy Games, sadly, but they are still fun and it’s easy to see where the big jackpots are at a glance.
Upon loading the game you’ll see a cute and smart little bingo console, but it’s also quite small and does not like to be scaled up. On the plus side, you get a great chat window with plenty of options, quick buttons and a filter. The rooms are a little quiet here, but we were able to find a host immediately so it may just take time to get moving.
Safety & Security
There are no problems in this department. Lucky Puppy Bingo has a secure certificate and is fully licensed and regulated by both the Isle of Man Gambling Commission and UK Gambling Commission. The site also enjoys guaranteed fairness thanks to the iTech Labs certification for a fair RNG.
You’ll find detailed responsible gambling help here along with verifiable Trustwave security for your personal data.
Payments & Withdrawals
Depositing and withdrawing is pretty easy here, again using the very top Player’s Menu. You get a simple page with clear icons for selecting your amounts. The minimum deposit is £5 and minimum withdrawal is listed as £30, a little high, but they claim to process within 3 working days.
Payment methods accepted include credit and debit cards (MasterCard, Visa, Maestro, Delta, Switch, Solo) plus PaySafeCard and Neteller. That’s a good spread but some more e-wallets would complete it.
Customer Support
You can find the support section at the bottom of the site. Though the support page is not clearly marked on the top bar, this is negated somewhat by a floating button for live help. You actually find it by clicking Player’s Menu at the top, then Contact Us.
You have a choice of email, phone service, helpdesk ticket and live chat. The phone and chat are available 24/7 so you really do have the full set of methods available here. The support team are friendly and pretty quick to respond too.
Bonuses & Promotions
Lucky Puppy Bingo is slightly let down by only having basic Cozygames promotions, something a lot of their bingo sites suffer for, as opposed to having unique ideas. Nevertheless, the offers are good and include a bit of everything, from guaranteed jackpots in Session Bingo to cashback on slots and regular chat games.
The welcome bonus is a tempting 350% cash match on your first deposit, up to a potential £500! However, this does have a heavy wagering requirement of eight times play through.
Device Compatibility
There is a clearly labelled mobile page on this site, which is very useful for finding out what they offer. New players will appreciate this. They do not have any apps but you can access the site on apple, android, blackberry and windows phones via browser.
The majority of the slot selection is available on mobile and the site is pretty easy to use, but nothing special. Chat is sadly missing but you can at least play.
Variety & Originality
This is not a strong point for Lucky Puppy Bingo in terms of originality as they only offer the stock Cozy Games rooms. Variety is pretty good, considering they offer 90 ball, 80 ball, 75 ball and more, but the problem here is that the game types are not clearly labelled. You need to actually enter each room to see what they are.
The slot selection is vast, but not of the highest quality. Decent games but no major titles to shout about. On the plus side, you can rate and save your favourites, which means it’s easy to find the best games.
Loyalty & Rewards
There is a straightforward loyalty system at Lucky Puppy Bingo, though it’s a little hidden, needing you to check the bottom of page links. Members who deposit £750 a month join the club, giving them a bespoke ‘appreciation bonus’ based on spend, entry into a monthly draw for a £100 gift certificate and a special VIP bonus on deposits over £100.
Players can gain loyalty points through spending and redeem them for credit, which is the most basic form of loyalty reward but always useful. Overall, it’s a unique system and while it lacks the ability to climb tiers, at least it’s very transparent, a level playing field.
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