Lucy Bingo is a brand-new online bingo site from Sunshine Digital Media Ltd., which also owns Peeps, Welcome, and Good Day Bingo. The site’s mascot – a 20-something young lady called Miss Lucy – aims to give her fans “mega bingo jackpots”, “mouth-watering bonuses”, and the “coolest casino games”. Plus, Lucy claims to have exclusive bingo jackpots that can’t be found at any other bingo site. So, Lucy – will you love her or hate her?
Lucy Bingo is named after its mascot, a fun-loving young woman called Lucy, who appears on the homepage, smiling and pointing you towards her latest special offers. The website’s background is a red brick wall, and the logo is made from pink, blue, yellow, and purple building blocks. It’s not the most attractive theme we’ve ever seen, but it does the job, as they say.
At the top of the site, there are large pink and yellow buttons that let you become a member or log in to your account, and just above the mini-bingo schedule that sits halfway down the page, there’s a congratulatory message announcing Lucy’s latest winners.
There’s also a banner that lets you know Lucy Bingo is available on mobile and tablet devices, and underneath it is a link to Lucy’s Facebook along with an offer for new players that gives you a free £2 bonus when you ‘like’ her page.
To contact the customer support team, you have three different options. To begin with, there’s 24/7 live chat. Secondly, there’s an around-the-clock toll-free telephone number which is available seven days a week, and finally, there’s a dedicated email address.
When you become a member of Lucy Bingo, you can enjoy a £10 bingo bonus free-of-charge just by entering valid debit or credit card details on the registration page. This no-deposit bonus must be wagered through six times before you can cash out up to £100 of winnings. However, you will need to have deposited a minimum of £30 before you can submit a withdrawal request, which seems at odds with a no-deposit offer.
In addition, there are three welcome bonuses available which let you choose between bingo and casino bonus rewards depending on your preference. With your first deposit of £10 or above, you can claim a 500% bingo or 100% casino bonus of up to £100 and 25 free spins on Fluffy Too; with your second deposit of £10 or above, you can claim a 400% bingo or 50% casino bonus of up to £100 and 25 free spins, and with your third deposit of £10 or above, you can claim a 500% bingo or 100% casino bonus of up to £100 and 25 free spins. The wagering requirements that accompany the three welcome bonus offers are 4x bingo or 45x casino.
As for the other promotions, there’s a good mix of jackpot games (daily, weekly, and monthly), daily free bingo, casino cashback, refer-a-friend rewards, and reload bonuses, many of which can be found at Lucy’s sister sites like Peeps, Welcome, and Good Day Bingo.
Dragonfish software drives the lobby, banking system, and games at Lucy Bingo, and it’s reliable, fast, and very user-friendly. It allows you to chat to other roomies and chat moderators in the bingo rooms, and play a wide range of side games. The only problem with Dragonfish is that it currently offers just two bingo variants – 90-ball and 75-ball – although there’s one 75-ball that runs five-line games.
Although we spotted a banner on the homepage letting us know that Lucy’s games are available on mobiles and tablets, we were unable to find any other mention of how to setup your mobile device. However, from our experience of other Dragonfish sites, it’s possible to play on the move by visiting the main Lucy Bingo website via your mobile web browser.
Lucy Bingo offers the usual 90-ball and 75-ball games that feature at Dragonfish bingo sites, including multiple jackpot games like Sure Win, The Big £10,000, and Zodiac Bingo. There’s also a vast choice of slots, scratch cards, table games, and jackpot slots such as Hercules – High and Mighty, Magic Portals, Divine Fortune, Birds on a Wire, and Doctor Love.
There's a good range of slots, scratch cards, and casino games including Fluffy Favourites, Flowers, Superman, Guns ‘n’ Roses, Starburst, Gonzo’s Quest, Pixies of the Forest, Live Roulette, Baccarat, Ocean Fortune, and Cash Cuisine.
While there are bingo rooms like the Free Bingo Lounge, £1,000 Monthly Jackpot, and £250 Weekly Jackpot listed as exclusive, we don’t believe that they are unique as they can also be found at Lucy’s sister sites.
The payment methods include Visa, MasterCard, Maestro, Paysafecard, Entropay, Neteller, and Paypal. You can enter promo codes in the cashier window to apply discounts and bonuses to your deposits.
The withdrawal policy dictates that you must have deposited at least £30 before you can request a withdrawal, and withdrawals must be for £20 or more. Withdrawal requests take two working days to process, which can prove frustrating, and after they’re approved, your funds take between two and five days to reach you.
Lucy’s four-step loyalty plan lets you move through the loyalty system by earning Jewels at a rate of 12 Jewels to every £1 deposited. Rookies (players who have zero Jewels) aren’t entitled to much apart from access to the free bingo rooms, but Pros (level 2) get 5% cashback, free spins, and two tickets to the monthly Big £10k game while Masters and Champs (levels 3 and 4) can claim 10% to 15% bingo bonus cashback, 5% to 10% games bonus cashback, 10 to 15 free spins, and 5 to 10 free £10k game cards.
Lucy has plenty to keep most players entertained 24/7, but if you’re already a member of other Dragonfish bingo sites, you won’t find anything above and beyond what you have access to already.