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Gone Bingo Verdict
Gone Bingo is a quirky, bold site which is very accessible and easy to use. However, it’s also pretty much a cookie-cutter Cozy bingo site which won’t offer any surprises for bingo veterans. The overall level of quality and some fun bingo jackpots make the site good to play on, but it lacks character.
Percentage score
Design & Usability
Gone Bingo’s site design will leave you a little stunned at first, with a bright green and purple colour scheme. It’s a little hard on the eye, you get used to it. At least it’s bold and memorable!
The layout of the site is neat, with big, well-labelled options throughout. You can’t miss the top account section, navigation bar and floating live chat tab. The page bottoms include some handy info and links. Some pages need to be updated, such as the promotions page, which has some empty sections.
Software & Gameplay
Gone Bingo uses Cozy software which is pretty fast, something of a known quantity. Though it’s not all that pretty and doesn’t scale up to full screen well, it’s serviceable and easy to learn. The bingo display is clear if a little dull. You have quick access to your account and mini games, but the lobby is just the standard bingo web page.
Chat has a good-sized window and plenty of options, such as quick buttons for chat lingo. The rooms are a little on the quiet side, but you will find hosts about, joining in chat.
Safety & Security
This site has all the standard certifications and licenses you need from a trustworthy bingo operator. They are approved by the UK Gambling Commission and have the iTech hallmark for an independently tested random number generator. The security of your data is protected by Trustwave and transactions are protected by the COMODO Secure Digital certificate.
The site has a clear responsible gaming policy and options on hand like self-exclusion and deposit limits to help you stay in control.
Payments & Withdrawals
Gone Bingo accept a good range of deposit options. Card users have Visa, MasterCard, Maestro, Solo and Switch to pick from, covering pretty much everyone. E-wallet users have Neteller, Boku mobile and PaySafeCard. Paypal would be nice to see, but these options should cater to most players. Confusingly, the banking page claims to accept Skrill but Boku replaces that on the deposit page.
Depositing is nice and simple, detailing possible bonuses and the requirements they have. The site reports a very good withdrawal time of 2-3 working days, which is below average.
Customer Support
The customer support situation at Gone Bingo includes an email form and live chat 24/7, but sadly they have no phone line. Not a big problem, but a potential deal breaker for those who like to speak directly to a person.
The help page is nice and easy to read and they even have a ticket system, like those seen on company helpdesks, letting you submit a problem and track the response. Overall, a neat and helpful system.
Bonuses & Promotions
Gone Bingo has a good selection of promotions but they draw from the same pool as other Cozy sites, so you may have already seen them. Most of the promotions are simply jackpot bingo games or raffles, so there’s a lack of originality here and support for slot players, but nevertheless you’ll find things to join in with.
New players have a good welcome bonus to enjoy, going up to a huge 500%. You can choose your bonus amount, a nice touch for those who might want a little free cash but don’t want to be tied down. Wagering requirements are clearly labelled at four times your bonus.
Device Compatibility
Gone Bingo has the same mobile setup as most Cozy sites, which is based on access through your mobile or tablet browser. The site is compatible with most devices and looks pretty good on the small screen. Check out the mobile page linked from the home page to find a discount code for your first mobile deposit.
Bingo and slots both look good on Cozy mobile software, at least as good as the desktop site. The only drawbacks here are lack of chat on mobile and lack of a dedicated app.
Variety & Originality
The bingo selection at Gone Bingo is pretty good, offering over twelve rooms. You have your pick of 90 ball, 80 ball, 75 ball, 50 ball and 30 ball for speed bingo. That’s a really good variety. The Big Ben room seems most popular, with a 5p ticket price and good jackpot sizes. Free bingo is on hand too.
Slots at Gone Bingo are a fairly standard affair, seen on any Cozy Games site. They have no licensed titles but the games are of good quality. Each has a player rating beside it, a handy way to let players recommend games. Originality is thin on the ground, but there’s plenty to see and do.
Loyalty & Rewards
Gone Bingo uses Cozy’s Bonus Bucks system where you can be given play credit through promotions and chat games. Bonus codes are also offered time to time. The loyalty scheme is also the same as most Cozy sites, based around loyalty points. You earn 1 point for £1 wagered on bingo. Once you earn 1001 you’ll go from being a basic Silver member to Gold, getting a 150% bonus on all deposits.
The top tier is SVIP with a 250% deposit bonus. While this is nice, it isn’t much incentive to spend a lot of money. There’s no mention of special VIP rooms, gifts or promotions.
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