What we recommend instead
Galaxy Bingo Verdict
There are many good things to say about Galaxy Bingo. For starters, it’s highly committed to providing its members with a safe, secure, and fair playing environment, offers an excellent mobile alternative to the desktop site, and boasts four bingo variants along with a varied selection of slots and instants.
It might not be the most generous bingo operator when it comes to offering free bingo, but that pales in comparison to the dire VIP scheme. If you don’t mind the lack of original games and promotions, and aren’t overly fussed about loyalty rewards, you’ll probably get a lot out of being a member of Galaxy, but if you expect genuine and fair VIP perks and site-exclusive games and offers, we suggest you turn your spaceship around and plot a different course.
Percentage score
Design & Usability
Graphically, Galaxy Bingo is one of the better designed Cozy Games sites. It uses high-quality images of outer space and a swirling black hole with an astronaut performing a moonwalk from his bingo ball-shaped space ship, and the brand’s logo is a blue planet surround by a yellow ring. Plus, the smart blue and yellow colour scheme should appeal to both male and female bingo fans.
As for usability, that’s pretty good too. There’s a nice and concise main menu which lets you view information about the bingo games, slots, promotions, winners, support, and playing via mobile devices. Underneath the welcome offer ad, you can check out the newest slots, progressive room jackpot amounts, and a mini-schedule of the current games that are taking place in the bingo rooms.
Software & Gameplay
As Galaxy Bingo runs on Cozy Games software, you have a choice of four fun bingo variants – 90-ball, 80-ball, 75-ball, and 30-ball. There are thirteen rooms in which you can play, and you can either pre-buy cards for future games or pick a room and join in with the next game. The lobby loads particularly quickly but this is probably because it’s very simply designed. You can filter the rooms by game type such as Free or 90-ball, and you can also see how many players are active in each room.
Galaxy’s not the busiest site on the LBN network, but there are still enough roomies playing at sociable hours to make it a fun place to play. Plus, the chat moderators make sure that everyone’s welcomed and congratulated for their wins, as well as encouraged to join in with the free chat games.
Safety & Security
Galaxy Bingo meets all of our key criteria for safety and security. For example, its RNG (Random Number Generator) is independently tested to ensure fair results; it’s licensed and regulated by the UK Gambling Commission; it’s GamCare certified, and it publishes information about its security procedures.
Payments & Withdrawals
Sadly, Cozy/LBN sites often let themselves down by only offering a handful of payment methods, and this applies to Galaxy. At the time of writing, you can only fund your account via Visa, MasterCard, Solo, Switch, Maestro, Neteller, and Paysafecard.
The process of moving money in and out of your account is relatively hassle-free. Withdrawal requests are processed daily (on working days), and the minimum deposit and withdrawal amounts are £10 and £30 respectively. There are, however, limitations as to how much you can cash out as the max weekly withdrawal limit is £300. Plus, if you win a progressive jackpot, don’t expect to receive it all at once as it will be paid out in monthly installments of £1,000.
Customer Support
We’re pleased to see that Galaxy offers 24/7 support throughout the year, and provides multiple contact methods including live chat, telephone, email, and online support ticket. In our experience, the response times are impressive and you rarely have to queue to speak to an operator. We also found that the live chat facility is usually the quickest way to resolve your queries.
Bonuses & Promotions
If you’re considering joining Galaxy Bingo but you’re not 100% convinced whether it’s the right site for your needs, you can take a closer look around by claiming a free £5 no-deposit bonus. To qualify, you’ll need to add valid banking card details, but you won’t be charged any money. If, after spending your bonus, you decide you’d like to become a funded player, there’s a welcome package that’ll help boost the value of your first three deposits. The offer gives you 500%, 350%, and 300% on your first, second, and third deposit of £10 or more, and the wagering requirements of 4x bingo and 10x slots are fairly reasonable.
There are stacks of other promotions to help you make the most of your Galaxy membership, although there are no site-exclusive offers – only the standard LBN promotions. They include daily free bingo tournaments, jackpot games, opportunities to earn free game cards by following LBN’s social media accounts, and reload bonuses.
Device Compatibility
It makes sense for a site with a futuristic theme to have done away with the need for dedicated mobile apps, and instead introduced state-of-the-art website technology that allows you to play at Galaxy on smartphones and tablets. Type Galaxy Bingo’s URL into your mobile web browser, and log in or sign-up to start playing as you would on your desktop.
Variety & Originality
Galaxy boasts four bingo variants, as well as daily, weekly, and monthly jackpot games that you can take part in free-of-charge by earning tickets every time you make qualifying deposits, and an extensive choice of rooms (thirteen). Plus, there’s a wide and varied range of casino games, scratch cards, and slots to choose from. However, none of these are original or exclusive. So, if you’re familiar with Cozy Games or the LBN network, you might find Galaxy’s lack of originality a turn-off.
Loyalty & Rewards
Galaxy’s loyalty scheme is pretty basic, and doesn’t actually specify what benefits you’re entitled to.
It includes four levels for Silver, Gold, VIP, and SVIP, and requires you to earn a specific amount of loyalty points for each one. While every funded member is automatically included in the scheme, earning loyalty points takes a considerable amount of time. To gain 1 LP, you’ll need to spend £1 on bingo or £10 on slots, and if you like playing games like roulette and blackjack, you need to be aware that you won’t earn LPs for these. So, if you ever want to make it past the first loyalty level, you’ll need to spend over £1k on bingo or £10k on slots. Sound reasonable? No, we didn’t think so!
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