updated
byAva Louise

Carlton Bingo review

56%
Score Breakdown

0-29%

30-49%

50-69%

70-89%

90-100%

Full review criteria
updated
byAva Louise
56%
As a member of the 15 Network, Carlton lacks exclusive games and offers
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score Breakdown
design & Usability
customer Support
bonuses & Promotions
software & Gameplay
device Compatibility
safety & Security
variety & Originality
payments & Withdrawals
VIP Programme
pros
  • Cheap jackpot games
cons
  • No live chat support
  • No e-wallet payment options
  • Poor range of promotions
about Carlton Bingo
platform
  • Jumpman Gaming
owner
  • 15 Marketing
licence
  • Alderney (Jumpman Gaming)
launched
  • Jan 6, 2016
payment methods
  • Debit/Credit Card
  • Paysafecard
  • Paypal
  • Pay by Mobile
contact information
social media
  • N/A

Carlton Bingo verdict

Carlton Bingo was established in 1998 as a land-based bingo operator, and currently owns thirteen clubs across Scotland and the North East of England. Although it launched its online bingo site in 2007 on the Virtue Fusion platform, it underwent a redesign in 2013 and simultaneously moved to IGT’s G2 GTech software, and finally moved to Jumpman Gaming’s 15 Network and relaunched at the beginning of 2016. 

While there’s nothing wrong with Carlton making its home on the 15 Network, we feel that returning to Virtue Fusion would have made far more sense as it offers players a much wider choice of bingo variants and prizes. So, does Carlton offer anything in addition to its 15 Network siblings like Spice and Charming Bingo?

design & Usability

The Carlton Bingo website features almost every colour in the rainbow, which helps to make its offers (including £20 free and Spin the Wheel) look very exciting. The homepage contains a brief introduction to the brand and also allows you to search for your nearest Carlton club. Along the main menu and above it, you can access the games, promotions, winners’ page, help section, and your account. Plus, if you don’t have an account, it’s easy to spot the big, yellow Join Now button.

customer Support

The ‘Help’ page includes FAQ for general, technical, game, account, and banking issues. If you need further assistance, you can telephone or email the customer service team. Unfortunately, the telephone line is only manned between 9.30AM and 6PM. There’s also a WhatsApp number provided on the Contact Us page (with the same opening hours) although it’s not mentioned on the Help page.

bonuses & Promotions

While Carlton doesn’t offer you a no-deposit bonus when you join, it does give you free access to its Newbies Room between 8PM and PM for seven days after you join. Each game offers a £3 prize pool, so if you make the most of your access, you could soon amass a nice stash of bonus funds.

If you decide you’d like to become a funded player, you can claim 200% extra when you deposit £10 or more. Plus, you get to play the Spin the Wheel game for an extra guaranteed bonus of between £10 and £2,500. The wagering requirements are 4x bingo.

There aren’t many other promotions to get involved with, and those that are advertised are the standard 15 Network offers including Weekend Wad (win a £300 bonus every weekend), Monday Madness (the value of one-line and full house prizes are switched), Friday Night Takeaway (win a takeaway worth up to £50), and a monthly special. 

software & Gameplay

There are four jackpot rooms, which host networked games like Pay Day and Friday Fortune. Sadly, there are no exclusive games to play.

Like Spice Bingo, the limited bingo rooms at Carlton rarely get busy, and the number of 1p and 2p games are by far outnumbered by 10p, £1, and £2 games. It’s not all bad news, however, as the lobby is quick to load and is laid out so that you can find the 90-ball, 75-ball, jackpot, and free bingo games easily. The choice of slots is also good, and you’ll even find some of the latest game releases to explore.

device Compatibility

Although Carlton lacks a dedicated mobile page, it’s possible to play games on both mobile phones and tablets using the HTML5 website. All of the bingo rooms are available, although the selection of slots and instants isn’t as extensive as the desktop site.

safety & Security

Carlton Bingo is licensed and regulated by the UK Gambling Commission, uses SSL encryption to process payments securely, and uses an SQS-tested and approved random number generator to ensure fair play. If you’d like more information on the operator’s commitment to safety and security, you can read the Privacy Policy, Responsible Gaming Policy, and Terms and Conditions via the links provided at the bottom of every page. 

variety & Originality

Carlton Bingo lacks variety when it comes to bingo games as there are just five standard rooms (90-ball and 75-ball), five jackpot games, and three free rooms (one for VIPs, one for new players, and one for regular members). Plus, there’s certainly nothing on offer that you can’t find at any other site on the 15 Network, which also applies to the promotions. 

payments & Withdrawals

The payment methods on offer at Carlton Bingo are very disappointing as they only include debit and credit cards (Visa Credit, Visa Debit, Visa Electron, MasterCard, Solo, and Maestro). The minimum withdrawal amount is also high (£30) but at least the minimum deposit amount is low (£5). Annoyingly, withdrawal requests pend for 48 hours, during which time you can reverse them back to your account. Once a request starts to be processed, it can take seven to fourteen days to be credited to your debit/credit card. There’s also a sneaky clause in the terms and conditions which state that you must have wagered at least £100 cash before you can make your first withdrawal.

VIP Programme

On first appearance, the VIP scheme looks to be good value for money. There are five levels which offer redeposit bonuses of 25%, 50%, 60%, 65%, and 75% respectively. The second level and above grant you access to pretty stingy amounts of monthly cashback (between 1% and 7%), birthday bonus points, and free games. To work your way up the levels, you must collect stars by making deposits and playing games with real funds. Unfortunately, there’s no explanation of how many stars you must collect for each VIP level. 

conclusion

The problem with Carlton Bingo is that it offers way more slots than it does bingo games, and it really doesn’t offer anything above its fellow members of the 15 Network. The payment methods are very limited and outdated, and while the VIP scheme appears to be rewarding, there’s no way of knowing how long it takes to climb each level. For an operator which has such an excellent reputation for land-based bingo, it’s all rather disappointing. 

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about Carlton Bingo
platform
  • Jumpman Gaming
owner
  • 15 Marketing
licence
  • Alderney (Jumpman Gaming)
launched
  • Jan 6, 2016
payment methods
  • Debit/Credit Card
  • Paysafecard
  • Paypal
  • Pay by Mobile
contact information
social media
  • N/A