Colourful and appealing design
Unique site-themed promotions
Generous VIP programme
Demanding wagering requirements
Cluttered and confusing lobby
Lucky Pants Bingo Verdict
Lucky Pants Bingo is a fairly standard site but it has a lot of extras that boost its appeal. The themed mascots and friendly approach are great, plus there’s plenty to find, like free games and one-off promotions. A heavy wagering requirement lets it down a little, as well as a somewhat cluttered layout, but these are not site-breaking problems. Finally, a community focus gives the site a little extra appeal to online bingo newcomers.
Design & Usability
Lucky Pants Bingo is a very bright site, with an appealing purple colour scheme. The layout is fairly standard, not exciting, but practical.
You’re greeted by the current promotion graphic, which usually features the site’s mascots Betty Balls and Luke Pants (see what they did there?). User login and account control is at the top right, along with contact options.
There’s a top navigation bar, plus panels showing the featured slots and bingo rooms. The overall look is a little busy, but you can find everything from one page.
Software & Gameplay
Luck Pants runs on Daub Alderney software which is pretty sleek and quick to load. Although just a template, the range of preference options that you’re first presented with are refreshing.
The bingo lobby is a little cluttered, thanks to some ads at the top and side, but there’s a navigation bar on the left so it won’t take long to find your way around.
The bingo rooms are overtaken somewhat by a mini game panel, but it can be closed with one click. Text is clear and resizable. Chat tends to be limited to the busiest rooms, so you may not see much at first. However, the hosts are bright and friendly and the community seems very welcoming to new players.
Safety & Security
Lucky Pants Bingo rates highly for security and safety, thanks to top encryption and a robust set of certifications. All transactions are protected by P128 SSL Digital Encryption to keep your personal data private.
The site’s credentials are solid, including the eCOGRA seal of approval for fair gaming, as well as approval from the Alderney Gambling Control Commission and the UK Gambling Commission.
Responsible gaming is supported by systems such as deposit limits and self-exclusion options and chat hosts are also trained to watch out for any potential problems.
Payments & Withdrawals
The site accepts two e-wallets, PayPal and Neteller, which offer instant withdrawal (after approval). The site accepts Visa, Maestro and MasterCard for traditional card payments and even Paysafecard.
For credit and debit cards, you can expect the standard 3-5 working days for withdrawals.
You’ll find deposit and withdrawal options at the ‘Cashier’ on the top of each page. The process is very streamlined and you can enter voucher codes very easily.
The Lucky Pants customer support is excellent and includes live chat support, providing instant answers to your questions. Many players find live chat preferable to explaining a problem over the phone, but there are also UK freephone and landline options available, plus email.
Support is open 24/7 and feedback is positive overall. While responses can be slow (especially at peak times) the live chat can circumvent this problem and support staff are professional and knowledgeable.
Bonuses & Promotions
There’s a strong selection of promotions at Lucky Pants Bingo, with some specials themed around the site’s mascots. Promotions are neatly organised by day so you’re unlikely to miss any, plus there’s a distinct section for newbies.
The primary welcome bonus for the site is a £200 Bonus playable on Lucky10 Slot and 100 Free Spins on the all-time favourite – Fluffy Favourites slot game! The welcome package can be claimed across three deposits as followed:
1st Deposit – 100% Bonus up to £100 + 25 Free Spins
2nd Deposit – 100% Bonus up to £50 + 25 Free Spins
3rd Deposit – 50% Bonus up to £50 + 50 Free Spins
Terms and Conditions: 18+. New players only. their first deposit only. Minimum deposit £10. Bonuses are valid for 7 days from being credited. £100% Bonus up to £100 playable on Lucky10 slots. 100% bonus carries 35x wagering requirement (Deposit + Bonus). Max amount of winnings from the slot bonus convertible to real cash is £250. 25 free spins playable on Fluffy Favourites. 25 Free spins carry 25x wagering requirement and max convertible to real of 10x valid for 7 days. Free spins winning will be capped to £15. Full T&Cs apply.
The Lucky Pants site is accessible by PC, laptop, tablet and mobile, but only through browsers. While that’s standard, it’s a shame there’s no dedicated iPhone app.
The display still feels quite cluttered on small screens. Bingo rooms often suffer with this. The slot games are better optimised for mobile, provided that your device can process Flash and is happy with animated graphics.
Variety & Originality
The game selection at Lucky Pants is a little limited compared to some competitor sites, but the games are well made. The site has a focus on bingo and you’ll find over 14 rooms, with a good amount of variety. Not all rooms are open at all times- those with special prizes (such as the opportunity to win an iPad) open at specific times, such as Friday night.
You have a choice of 75 ball, 90 ball and 5 line bingo, the latter a Swedish variant which adds some flavour. Casual players will find 1p ticket options in all sections, plus there’s free bingo to enjoy.
The slot selection is broad, mostly comprised of original titles, rather than movie tie-ins. There are an impressive twelve choices for progressive jackpots, including an exclusive Lucky Pants Bingo themed game. Table games and scratch cards take a back seat.
Loyalty & Rewards
The VIP programme at Lucky Pants Bingo revolves around the ‘Lucky Club’. This is straightforward loyalty system features five tiers. You start out as a newbie and advance up to emerald tier.
Information is thin on how to advance, probably as a result of their responsible gaming policy. The rewards for higher tiers are numerous, including birthday cash, faster withdrawals, bigger deposit bonuses and more free bingo games.
All players earn Lucky Points as they play, too, which can be converted to credit. Overall, it’s a generous system which doesn’t go overboard by only rewarding the highest rollers.