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Elf Bingo Verdict
Elf Bingo is a strange site, which has a funky theme and some really fun ideas, but falls short in several areas. This is a good site to visit for the bonus (especially since it’s funky and unusual here, grab yourself a mug!) and for a little play around on the promotions, but it’s unlikely to be your one favourite site for all time. Give it a try, as the ideas regarding promotions and bonuses are good and deserve a shot.
Percentage score
Design & Usability
The site greets you with a bright homepage which has a huge sliding image displaying all the key promotions. It’s a little minimalist, or maybe just not that thorough.
Make sure you go to the main home page and not the bingo landing page, as this is extremely minimalist and also full of broken links! In fact, all the page bottom links on that page cause the appropriate pages to open… on Dove Bingo. Yep! We’ve never had a site redirect us to another site before!
Thankfully, once you’re logged in, you should find the links work correctly, but still the site doesn’t have a lot of content. You may feel a little lost.
Software & Gameplay
Elf Bingo has a pretty smart lobby, continuing their magical theme. You can quickly locate account info at the top, slots in the middle and bingo on tabs, as standard. It’s all simple to use and runs quickly, especially when compared to other sites.
Bingo rooms load in a snap and are neatly laid out, with a clear game and easy ticket shop, though you do have to use preset amounts of tickets. Unfortunately, the chat window is very short and doesn’t leave much room to get into conversation, though honestly it seems you’ll be hard pressed to find a buzzing room and a host anyway.
Safety & Security
Legally everything in order here, with Elf Bingo being licensed and regulated by the UK Gambling Commission. You’ll also see that their software is independently verified by the SQS testing body.
The site has a full set of responsible gaming guidelines and links to helpful organisations, plus they have a clear privacy policy. This includes some security information, but it would be nice to know some details. There is a slight issue with this site’s security certificate which keeps your connection private. This is not a real concern but it could do with an update.
Payments & Withdrawals
Elf Bingo lacks a good variety of payment methods. They accept all the major debit and credit cards, like Visa, Maestro, MasterCard, Solo and Switch. However, they don’t offer any e-wallet services or even PaySafeCard for those who prefer an additional layer of separation. This is a real shame and will limit their customers.
The depositing process itself is painless and pretty quick. Withdrawing is easy too but they suggest that payments can take up to 7-14 working days, way over average. This should not be the case in practice, but it isn’t a good sign.
Customer Support
Elf Bingo only has the two primary modes of contact, a phone line and email. Phone appears to be 24/7 but doesn’t state whether it’s free to use. Though this site is missing live chat, they have come up with a creative solution- you can contact a support member via Facebook messenger! They even provide a nifty graphic code to help you reach them faster. This is a very smart and unique way to overcome lack of built-in live chat.
The FAQs are easy to find (provided you aren’t on the bingo landing page) and the help section is generally useful, though it devotes a lot of space to explaining what each button does.
Bonuses & Promotions
The selection of promotions here is pretty nice. They make some effort to theme things in an Elvish manner, such as the Elf Lottery where you can win a £100 Amazon voucher each month. These are nice touches on top of some general Jumpman Gaming promotions.
The welcome bonus here is certainly unique. For starters, it uses the already unusual Jumpman method of giving you a wheel to spin to randomise your bonus. So, you deposit £10, get £20 free and then you spin the wheel for an extra bonus up to £2500! This is fun but a little haphazard as you still have to meet a four times wager requirement.
The icing on the cake is that you also get a free Elf mug when you join up! We have to confess, that’s a new one and it is a fun twist on the usual welcome bonus.
Device Compatibility
Elf Bingo has no mobile page to explain their setup. They also lack a mobile app on either major platform. Fortunately, you can access the site via mobile browser, which should work on most device types and platforms.
The actual mobile site is good, with easy navigation based on sliding left and right to reach each section. It’s a carbon copy template but it looks good in Elf’s golden colours. The bingo itself however is not so good, showing only a basic purchasing system with no chat.
Variety & Originality
Elf Bingo suffers in the variety department. You have 90 ball and 75 ball bingo, a very standard offering. There are four 90 ball rooms but two of these are free bingo and one of those is VIP only. There are two 75 ball rooms and a handful of jackpot rooms that open at certain times. There’s enough to find a game of bingo, sure, but nothing original or different.
The slot selection is also fairly standard. While there are plenty of games, they are only of average quality and don’t include any popular titles. Having said that, some of the newer slots are much more fun and feature packed.
Loyalty & Rewards
The VIP scheme at Elf Bingo sounds good, but details are thin on the ground. There are five tiers, from basic membership to Black level. It’s unclear how you move between them but it’s likely to be invitation only. Higher tiers promise higher re-deposit bonuses, cashback, birthday bonuses, mystery gifts and exclusive VIP games, but it’s hard to tell how well they deliver.
Any players can gain basic loyalty points for playing and convert them to cash later on.
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