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Bingo Hero Verdict
Bingo Hero is great fun and has a strong theme, but sadly that theme doesn’t really go beyond the home page and the general layout. Promotions and games are standard, copy and paste jobs which would really benefit from that super hero sparkle. Expect a basic set of games, but good quality and plenty to try out. Chat saves the day here and makes this a good site to visit.
Percentage score
Design & Usability
This site has a really fun design, with the Bingo Hero standing out in his blue costume and red pants! They’ve used a lot of bold fonts and big images to make the site nice and clear, without overdoing it on graphics. On the downside, the cool design doesn’t quite make it through to every part of the site; instead you see the usual Cozy template.
Navigation is very easy thanks to a two-bar system; a top bar for the main sections and a slightly smaller bar underneath with the sub-options. You also have a floating live chat button, so you can access it nice and fast.
Software & Gameplay
You’ll find the usual Cozy powered software here, which is dependable but not all that pretty. There’s no lobby, instead using the list of games from the main site as a lobby. The bingo console is easy to use and watch, it just doesn’t look all that nice. Chat gets a fair-sized window with plenty of little options.
We found a chatty room right away, even in the daytime. You’ll find nice hosts here who engage with chat and keep it flowing. Overall, a basic but fun experience. Some more game types would be nice.
Safety & Security
Bingo Hero proudly displays certifications of authenticity. You’ll see a Trustwave certificate which means that transactions are protected by encryption here, plus the iTech labs seal of approval for fairness in the random number generator.
The site is licensed by the UK Gambling Commission and the Isle of Man Gambling Commission. They have clear responsible gaming guidelines and links to people like Gamcare who can help with problem gambling, plus a clear privacy policy.
Payments & Withdrawals
Bingo Hero uses a very simple cashier system, so depositing and withdrawing should not take long at all. You can use quick buttons to speed it up and the possible bonuses you can claim are clearly labelled, along with their requirements.
The payment methods on offer here are Neteller, PaySafeCard and Boku Mobile Payments. This is a decent set, just missing PayPal for the average UK player. Naturally they also accept all major credit and debit cards.
Customer Support
Contacting support on Bingo Hero is very easy too. The help page is big and clear, with unmissable buttons for live chat and the phone line, both available 24/7. You also have an email form and most popular questions there on the page. Direct, open and uncluttered.
The support team are friendly here and seem well trained, with a good reputation online. The FAQ section is pretty exhaustive too, so you hopefully won’t need support all that much.
Bonuses & Promotions
There is a strong welcome bonus at Bingo Hero, coming to the rescue with a £15 no-deposit offer before you even get started. This is followed by £40 free on your first £10 deposit, 300% on your second and third deposits and a chance to win £1 a day on the first seven days of your stay. That’s plenty to attract and keep new players! The terms could do with being clearer, but they are quite standard with a four-times wagering requirement.
Site promotions are taken directly from Cozy’s other old and new bingo sites, so while you can expect great offers like special jackpots and cashback, there’s nothing original or befitting the heroic theme.
Device Compatibility
There is a clear mobile page on Bingo Hero which you’ll find from the home page. This is always a good sign and makes it much easier for players to find out what’s on offer. The site offers 50+ games via mobile, so you still have the bulk of the games to play.
There is no app here, but you should find most mobiles and tablets can access it via browser. The software is a little basic, but works smoothly. Chat is lacking, sadly. You can take advantage of a free £15 when you first play via mobile, which is a nice little extra.
Variety & Originality
The variety here is good, with 90 ball, 80 ball, 75 ball and 30 ball- a bit of everything to give you some choice. On the downside, there are only nine rooms in total, but some may consider this plenty. There’s free bingo and some special jackpot events too. The rooms follow the same themes as any Cozy site and it’s a shame that the strong theme is not continued here.
Slots players have a massive selection, which will take weeks to play through, but no big-name games. Still, the quality is good for the most part. There’s also a good set of table games.
Loyalty & Rewards
The loyalty system here is pretty basic, with loyalty points awarded as you play, but no tiers or extra rewards. You have to trade a minimum of 500 Loyalty Points, for £5 bonus cash.
You can also get bonuses by referring friends, but there doesn’t seem to be an actual VIP programme for high rollers, so incentives here are limited.
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