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Bingo Diamond Verdict
Bingo Diamond is a good site with a lot to find. The powerful software behind it makes for a fun, smooth game, both in bingo and slots. They have some nice extras to find like the Immortal Romance bingo room, but for the most part the site is on a standard template. High quality can be found throughout.
Percentage score
Design & Usability
With a bright, sparkly theme and luxurious purple colour scheme, the site is easy on the eye and leans towards classy rather than fun. The home page greets you with scrolling offers and their featured slot games, which are all pretty impressive.
Usability is good on Bingo Diamond, with each page having a clear purpose.
Registering is easy and all forms are well presented, with large text. You won’t find reams of information, but what you do find is well presented and clear. On the downside, the account section is a series of pop-up windows and they lack an FAQ section for basic information.
Software & Gameplay
With the Microgaming software at the helm, you can expect good quality here. The slots are of very high quality, including some of the best-known titles out there.
Bingo looks great here, between the shiny diamond theme and quick, smart software. You have account controls on one side and slot links on the other, with the bingo having the centre. The game is nicely animated and easy to see.
Chat gets a good-sized window and we found that hosts were quick to greet us. The rooms are a little quiet but should perk up during big games.
Safety & Security
Bingo Diamond is licensed by the UK Gambling Commission and the Malta Gaming Authority, so you’re in safe hands. They have a clear privacy policy page which also talks about the use of encryption to protect customer information from hackers.
You’ll find information about pay-out rates too, as well as a responsible gaming section with plenty of options and guidance for avoiding problem gambling. They have a seal of approval from the Responsible Gambling Trust. Overall, the site has all the right credentials.
Payments & Withdrawals
Bingo Diamond offers a good selection of deposit methods. Card users can use the standard methods like MasterCard, Visa and Maestro, while e-wallet users have Neteller, Skrill and PaySafeCard. Though PayPal is missing, this is a pretty good selection.
Depositing is straightforward and just requires you to validate your email first. It should present no problems to most players. Withdrawal is smooth too and takes an average 3-5 working days.
Customer Support
Bingo Diamond’s help section can be found with one click from any page. They offer 24/7 live chat, and email address and contact form. Unfortunately, they do not offer a phone line, which may put off some people. Live chat can be found on a floating link on all pages, too. You should have no problem finding help here.
Support staff seem to be knowledgeable and quick to respond. Chat hosts will also help with general questions about the site. A positive experience overall.
Bonuses & Promotions
Bingo Diamond presents promotions by day, using a calendar system which is pretty handy for seeing what’s on and when. They have a mixture of bingo and slot offers, which is nice to see. Bingo offers range from The Big One regular progressive jackpot to Jackpot Got 2 Go, where the ball count needed rises through the night until the jackpot goes. Though there is a fun selection of promotions, some more original or interactive offers would be good.
The welcome bonus here is more interesting, with a 200% bonus on your first deposit, up to £60. This is coupled with 20 free spins on the SunTide slot game, if you deposit within 24 hours of registering. The wagering requirement on the bonus is five times, which is a little above average.
T&Cs: 18+, 5x bingo, 40x casino wagering required before withdrawal (game weighting applies), 7 day expiry for free spins, Max bet 6.25 until wagering requirement completed, T&Cs apply.
Device Compatibility
There is no mobile page at Bingo Diamond to explain their device setup, unfortunately. They also offer no dedicated apps. You can however connect through your browser, which should work for most devices and platforms.
The mobile site is easy to use, with a straightforward scrolling list of rooms and login at the top as usual. The rooms load pretty quickly and use a bold design which it easy to look at, but not on theme. It’s a cut-and-paste bingo room, but it does look smart and run well, with little animations. You have access to chat in a pretty big window, so overall, mobile access is good.
Variety & Originality
The variety at Bingo Diamond suffers a little, with a below-average seven rooms. However, within that seven you get a good mix of game types, including 90 ball, 75 ball and speed bingo. There’s also a special, themed Immortal Romance room, tied in to the popular Microgaming slot. This is a progressive jackpot room and adds some spice to the site.
The slots selection shines, as Microgaming specialises in big name slot games like Thunderstruck II and Lost Vegas which have plenty of features. Definitely a strong selection, though everything can be found at other Microgaming sites like Butlers Bingo and Rosy Bingo too.
Loyalty & Rewards
The VIP programme at Bingo Diamond is easily found from the home page. They use a four-tier system, from Bronze to Diamond. Advancement is not clearly described and you must be invited to each new level. However, the rewards are pretty good, from free spins to deposit bonuses. Higher tiers have access to a slots tournament. Though there’s no indication of exclusive VIP treatment, there are clear rewards.
All players earn loyalty points as they play, which can be redeemed for bonus cash in 500 point increments. Overall, the system is attractive, but not as glamorous as the site’s name.
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