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The Bingo Queen Verdict
The Bingo Queen is a well-presented site, but the bingo offering is very standard. Some good promotions and an active community give the site more to offer. Being able to play on mobile helps, so it may be worth joining to try the games out with the bonus cash. There are plenty of slots to get to grips with and these work nicely on mobile.
Percentage score
Design & Usability
The artistic design of The Bingo Queen is very pleasant, using rich blues and a light, airy background with clouds. The main focus of the site is some photography of a woman in a crown (presumably her majesty!) and some London landmarks. The effect is nice enough, though bespoke art is not used throughout the site.
One thing which does stand out, both for visual and practical design, is the addition of lots of side buttons for bingo, slots, referral and live chat. These are all stylised to look like shields and knights, a really good touch. The site is very big and bold so that may appeal to those who don’t like squinting to read text.
Software & Gameplay
Cozy games provide The Bingo Queen with good software, starting with a fast loading bingo game. The bingo does not like to be made full-screen but it does look pretty good, with quick access to all your user controls and ticket buying. Chat is squashed a little by mini games, but it works.
The chat here flows along pretty nicely and it’s easy to find a host. The hosts here are quick to acknowledge and encourage new players, which is always a good thing to find.
Safety & Security
The Bingo Queen uses Trustwave security for all transactions, so your payment information is well protected. They also have the iTech Labs certification for a fair, tested RNG or Random Number Generator.
The site is fully licensed and regulated by the UK Gambling Commission and Isle of Man Gambling Commission. They also have very detailed and useful responsible gaming advice.
Payments & Withdrawals
The Bingo Queen has a built-in cashier page which is very easy to use, thanks to quick buttons for your amounts. Withdrawing is just as straightforward and should take around the average of 3-5 working days to complete.
Though The Bingo Queen has a lot of payment methods for card users, e-wallet users are somewhat limited for choice, with just Neteller and PaySafeCard. Credit and Debit cards accepted include MasterCard, Visa, Visa Electron, Maestro, Solo and Switch.
Customer Support
There is a live help link on the right of the screen, but to find other methods you need to look at the page bottom. Here you will find a link to an email form, live chat, support tickets and phone lines.
Having four methods is very good and should mean you have a choice for any situation. These are 24/7 so night owls are catered for too. The team are very quick to help and very friendly.
Bonuses & Promotions
The welcome bonus is tempting at The Bingo Queen, offering a 350% match on your first deposit. This is valid up to £500 so it could net you a mighty £1,750, but remember you must wager this through four times before you can withdraw. The site also offers a £15 no deposit bingo bonus just for registering a card, without making a deposit.
Other promotions include Session Bingo which is a mixture of guaranteed pots, free bingo and other surprises which change regularly. There’s weekly cashback to grab and chat games too, but nothing that’s actually unique to this site, sadly.
Device Compatibility
There is a mobile page on the main site of The Bingo Queen, which will direct you to their mobile site. They do not offer any apps, but the mobile page is viewable on most devices, including Android, Apple, Windows and Blackberry.
The mobile software here is great for navigating around and you have full account access, but the bingo game itself is a little lacklustre and has no chat.
Variety & Originality
There is 90 ball, 80 ball, 75 ball, 50 ball and 30 ball bingo on offer at The Bingo Queen, which is a nice selection and includes speed bingo. They have a free bingo room too and several rooms which open for jackpot games. Still, overall the selection loses something because the same rooms are available at Cozy’s top 10 bingo sites.
The slot selection is much the same but there’s a good amount of variety. The Queen recommends Royal Treasures, which is a nice little touch for the theme!
Loyalty & Rewards
The Bingo Queen only has a basic loyalty programme, offering the chance to collect points by playing. These can later be exchanged for credit, but you cannot gain tiers or access special rewards.
£1 wagered on bingo earns you 1 point of loyalty, while you need 100 to exchange for £1. The system is very basic but there are occasional bonus codes and offers mailed out to members too.
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