Grimms is a brand that uses Cozy Games software to bring players both bingo games and slots, rather than some e-gaming operators who only offer their members only bingo or just casino games. The welcome bonus is also bigger than most (500% for a minimum deposit of just £5), and there’s a no-deposit bonus too. Other highlights include 24/7 customer support, free daily games, jackpot slot games, loyalty treats, and rewards for referring friends. All-in-all, the site sounds anything but Grimm; so, let’s find out if it’s likely to provide you with a fairytale ending.
The first thing that struck us about Grimms is that it uses a .se domain name, which indicates it’s a Swedish site. However, there’s no cause for alarm, because Grimms is licensed for UK players by the UK Gambling Commission, and the default language is set to English.
The website is both attractive and different from your average online bingo or casino site. Blue skies and trees form the background, while the Grimms logo and much of the homepage is fashioned out of wooden planks.
You can’t miss the “Join Now” button as it’s displayed on a huge pink banner on the right-hand side, just underneath the link to the live chat service. The remainder of the site is equally simple to navigate, and we like that the homepage contains a mini-bingo lobby as well the welcome offer, the latter of which shows you how in just three steps you can claim a £50 bonus.
24/7 customer service is provided via email, online support ticket, live chat, and telephone. Plus, there’s an extensive FAQ page that covers everything from technical issues and privacy to making withdrawals and claiming bonuses.
As a member of the LBN network, Grimms shares its promotions with sites such as Comfy, Bobs, Scrummy, and Velvet Bingo. The only problem with this is that if you’re currently a member of another LBN site, there aren’t any different offers to take advantage of. However, there’s a good mix of deals that range from free bingo sessions and refer-a-friend rewards to welcome bonuses and social media offers.
One of the most popular promotions is the no-deposit bonus, which gives you a free £10 bonus when you create an account and verify your debit or credit card. You can win up to £100 with this bonus, and it must be wagered 8x on bingo or 20x on slots.
There are three treats up for grabs for those of you who decide to start funding your account – a 500% first deposit bonus, a 350% second deposit bonus, and a 300% third deposit bonus, all of which must be played through 4x on bingo or 10x on slots before you can withdraw any winnings.
Cozy Games software is used to drive Grimms, and while it doesn’t come with all the bells and whistles of the likes of Virtue Fusion, it does deliver a reliable and easy-to-use desktop and mobile playing experience, as well as an impressive range of online bingo variants.
A dedicated “Mobile” page takes pride of place on the main menu, and it explains that you can play on your mobile phone or tablet by visiting the site via your web browser. What’s particularly good about the mobile version of Grimms is that it contains pretty much everything that the desktop site does.
Grimms is licensed and regulated by the UK Gambling Commission and the Isle of Man Gambling Commission. iTech Labs independently tests the casino’s random number generator (RNG) and Trustwave supplies the SSL certificate.
At Grimms, you can play bingo, casino games, slots, keno, and scratch cards.
There are nine bingo rooms such as Down Town, Night Owls, and Big Ben where you can enjoy 90-ball, 80-ball, 75-ball, 50-ball, and 30-ball games, and potentially win progressive room jackpots as large as £2,000.
There aren’t any big-name slots, but those that are available can be played in both demo and real-money mode, and include Shaman’s Dream, Piggy Payout, Lost Island, and Sugar Train.
Grimms is rather lacking in casino games, offering just three blackjack variants (European, Classic, and Multi-Hand European), one keno game, and two video poker games (Deuces Wild and Jacks or Better).
You can use any of the following payment methods: Visa, MasterCard, Pay by Mobile (Boku), Visa Delta, Paypal, Solo, Maestro, Switch, Visa Electron, Paysafecard, and Neteller.
You can deposit between £10 and £500 per transaction, and withdraw amounts of £30 and above, but you’re limited to withdrawing £300 per week. You can make up to five withdrawal requests during any seven-day period, and they take up to three working days to be processed.
Grimms uses the standard Live Bingo Network loyalty scheme that consists of four tiers – silver, gold, VIP, and SVIP. To get promoted, you need to collect specific amounts of loyalty points, which you can earn when making deposits, and by participating in certain chat games and promotions.
The biggest issues we have with the VIP programme are that a) it only seems to reward players with reload bonuses, and b) it requires you to spend a considerable amount of money to progress through the four levels. For example, to obtain Gold status, you must wager at least £2,501.
If you’re new to Cozy Games software and the Live Bingo Network, you’ll undoubtedly enjoy being a member of Grimms. It has bags of promotions to choose from, and the availability of five bingo variants is a big plus.