£1,000 Welcome
+ 100 Free Spins
What we recommend instead
Captain Wins Verdict
We like the fun action theme of Captain Wins, and the fact that it offers members a good variety of promotions and games. If you’ve never played at a Nektan online casino before, you’re likely to be pleased with what you find, but if you’re already a member of another site on the same network, you won’t find anything above and beyond what you already have access to.
Percentage score
Design & Usability
The modestly-sized Captain Wins logo is featured in the top-left corner of the site, and it looks like the cartoon illustration for when there’s a punch-up happening. A cityscape forms the background, and just a hint of a red cape can be seen on the far-left. The blue, red, and yellow colour scheme is reminiscent of one of the most popular superheroes of all time – Superman.
Everything is laid out in a neat and tidy fashion. You can scroll through the ad banners in the middle of the screen using the arrow buttons or let them automatically rotate. There’s a link to the promotions just above the fully-browsable games lobby, and the login/registration section is displayed at the top-right. There are links to the Support page as well as a sticky button that activates a live chat session.
As is the case with many other Nektan-driven casinos, there’s no welcome message that explains what the site offers which is a point that we’d like to see addressed.
Software & Gameplay
The Nektan software that’s used at Captain Wins gives you a choice of games from more than twenty software manufacturers including NetEnt, Microgaming, Aristocrat, and NextGen. The lobby is divided into easy-to-locate sections for each game type, and you can also filter by manufacturer, win size, and hot games.
Safety & Security
Captain Wins is regulated and licensed by the UK Gambling Commission and the Government of Gibraltar.
The site’s RNG (Random Number Generator) has been externally certified as fair by NMi, and all of your sensitive data is encrypted via an SSL certificate.
Payments & Withdrawals
Captain Wins accepts a good range of payment options (including Paypal, Paysafecard, Neteller, Skrill, Bank Transfer, MasterCard, Pay by Mobile, and Visa), but the process for dealing with withdrawals could be improved. Currently, cash-out requests and processed within three business days.
Customer Support
You can get assistance at Captain Wins by telephone, live help and email. For telephone and live help, agents are available between 08:00 and midnight, and if you submit an email enquiry, you should expect a response within twenty-four hours. The FAQ page can also prove helpful in solving common problems.
Bonuses & Promotions
Currently, there’s quite a good selection of bonus and special offers to take advantage of at Captain Wins.
For existing members, there are promotions like the weekly Win Boost (N.B., get 15% extra on your winnings), Booster Bonus (N.B., claim a 10% bonus on deposits of £10+), 10% cashback, and Free Spin Frenzy.
For players who are just joining, there’s the welcome package. It lets you claim 100% extra on your first deposit and ten free spins on the Cleopatra slot, 100% extra on your second deposit and 25 free spins, and a 50% bonus on your third deposit plus 65 free spins. If you deposit the maximum allowable, you could enjoy an extra £500 of bonus funds. The wagering requirements are fairly average at 30x your deposit plus the bonus amount.
Device Compatibility
Although Nektan is a “mobile-first” casino operator, it fails to ensure that its members make more of a song and dance about mobile compatibility. Luckily, our team is aware that members can enjoy most of their favourite games by visiting the casino in their mobile web browser.
Variety & Originality
The sheer volume of online slots is quite extraordinary. You can enjoy popular titles like Starburst, Agent Jane Blonde, Action Bank, Da Vinci Diamonds, Cleopatra, and Flowers, plus brand-new slots such as Adelina The Fortune Wielder, Magic Ian, Reel Steal, and Respin Rhino. As for jackpot slots, there are less than we’d like, but it’s good to see that there are five of the MegaJackpots slots series available.
You can play both non-live and live casino games like Oasis Poker, American Roulette, Hi-Lo Blackjack, Live Baccarat Squeeze, Roulette La Partage, Live Auto Roulette, and Live Casino Hold’em.
There’s also an excellent choice of casual games which ranges from Wheel of Fortune Winning Words, Oil Mania Scratch, and Diamond Deal to Tripoll, Cash Buster, and Big Money Slingo Bonus.
Loyalty & Rewards
The VIP programme comes courtesy of Nektan’s Privileged Club. Although it’s an invitation-only scheme, you can apply to become a member, although there’s no guarantee you’ll be allowed to join. It’s hard to judge how good to VIP system is as only four types of rewards are listed on the Privileged Club page – weekly bonuses, reload rewards, free spins, and cashback offers.
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