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Kozmo Casino Verdict
Functionality and security are excellent on this site, with a clear, fully working structure and an extremely reliable and secure place for transactions. If you are looking for a truly mind-blowing and original set of games, you might have to look elsewhere, but on Kozmo Casino you can play assured that your finances and you as a user are both safe, with plenty to keep you coming back to the website.
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Design & Usability
Kozmo Casino’s website follows a typical template, but is definitely user-friendly. The cheerful blue, yellow and white design of the site is a plain base for over 300 slot games. It may not be the most exciting website you’ve ever been on, but it’s neat and easy to navigate around.
The homepage is focused around a bright banner which scrolls through multiple adverts periodically, showing different games on offer and exclusive benefits. If you scroll down you will see a grid of images which link to various games, each with a different image, logo and design to fit the particular theme. The design is of a high quality and all links function as expected.
Software & Gameplay
The software is very standard for this type of gaming site, so although you aren’t getting anything which is particularly new or exciting, the whole programme runs smoothly and looks great. The games area uses tiles with images on, which can be a bit overwhelming to look at, and provides almost no information about the particular game.
Thanks to the website being instant-play you don’t need to spend any time downloading and installing software. The main drawback, which we’d love to see the site expand and improve on, would be the addition of some original games with a new or different twist.
Safety & Security
This site is fully licensed and regulated by Gibraltar Betting and Gambling Association and the Great Britain Gambling Commission. They encourage responsible gambling, including a link to BeGambleAware’s website. They also support GamCare, a problem gambling support network.
eCOGRA testing agency has certified the games are fair and players and monetary deposits are protected. At the bottom of the website is a link to a detailed privacy policy. Further information on Safety, Responsible Gaming, the Terms and Conditions, FAQ’s and About Us can be accessed by clicking the respective links at the bottom of the page.
Payments & Withdrawals
Payment options include Visa, Mastercard, Maestro, Entropay, PayPal, PaySafeCard and NETeller, which is a great selection. Depositing is quick and easy as well as a simple process for entering in bonus codes. Standard withdrawal times apply, with all card and online process times for withdrawal set at 48 hours, and a total withdrawal completion time of between four and seven days.
There are minimal issues within this section, giving you a stress-free experience. You can request up to a maximum of ten withdrawals per each day with a minimum withdrawal of £10.
Customer Support
A help tab situated on the top right hand side of your screen is useful for finding general (but limited) FAQ’s and provides contact details. Disappointingly there is no live chat option so it is unlikely you’ll receive an immediate response.
Help is available on the given phone number which is operated 24 hours a day, 7 days a week to assist you with any questions you may have. All calls to this number from within the United Kingdom are free. If you prefer there is also an email address and customer service aims to answer any queries within four hours.
FAQ’s are extremely limited, with only four questions answered. Compared with other casino sites, this help is inadequate, particularly when it comes to specific game support.
Bonuses & Promotions
All new players can claim 25 free spins with their first £10 deposit, and thanks to an increased awareness of the problems caused by wagering requirements, all free spins and bonuses at Kozmo come with no wagering attached. That means all winnings from your welcome bonus is paid in real cash.
You can get up to fifty extra spins every day on games such as Fluffy Favourites and Enchanted Prince: the more you play, the more you can win. If you sign up to the site's email or SMS mailing/contact list when you register, they can send exclusive promotions directly to you.
However this is the extent of the promotional offers; it would be nice to see some other offers and promotions which are regularly updated.
Terms and Conditions are not very clearly shown (they’re in the small print underneath the login or register section) but once opened, are very detailed and useful, with relevant subheadings to help if you are looking for something specific. Rules and regulations are detailed where appropriate.
Device Compatibility
Kozmo Casino is available on all mobile and tablet devices, and although there isn’t an iOS or android app available there is a dedicated mobile slots page which scales everything within the screen down well, and doesn’t require any download. Therefore the mobile experience is equal to the desktop experience and great to use.
Variety & Originality
There are over 300 games available for you to play, but little originality or digression from what you usually find on other casino sites. Cash Stax, Autumn Gold, Irish Eyes and Starburst are some of the classic game options you can play. The games do cater for a number of different tastes, such as Fairy Tale Legends or adorable animal themes such as Fluffy Too or Scruffy Duck.
The designs are great and the network loads very quickly, so you can get on with playing as soon as you want. Unfortunately though, even with short loading times, the lack of categorisation for the different games means it might take you a while to find the right one for you.
Loyalty & Rewards
There is little public information available on any given VIP programmes, other than in the terms and conditions section, which stipulates relative security and legal information regarding bonuses and promotions.
However, there is a VIP treatment programme which rewards dedicated and important players. There are many great VIP perks on offer here, with a personal VIP manager at your disposal, as well as ‘exclusive other-worldly bonuses’ to maximise the enjoyment and rewards for your gaming experience.
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