Superhero comic book images and a bold, bright website promise to take you into a world of new gaming experiences. But will Gale and Martin rescue you from the same, everyday games and give you a rewarding experience, or do the great graphics lack substance?
Brightly-coloured pixels and a Disney-style superhero decorate the homepage of the Gale and Martin website, along with a yellow and blue logo in bold curved letters. The theme of the website is comic-strip superheroes, so it is styled like an old-fashioned comic book, which looks great. Functionality wise all links work and movement about the site is easy.
The games have a variation of different graphics, all computer-illustrated drawings in a multitude of different styles. The rotating banner across the home page runs systematically, adding an engaging interactive element to the site, and providing information on exclusive offers, promotions and the welcome package.
There is an excellent support tab accessible at the top banner on the website. It opens a new tab with a designated help centre, offering 24/7 support with any customer questions and queries. Depending on your own contact preferences, you can email, call their phone line (available from 09:00 - 22:00 GMT) or use their live chat services.
On the home page there is a live chat which opens like a small messenger tab on the bottom right hand side. This allows you to instantly chat with the operator even while you’re playing one of the games. Alternatively, the live chat services on the help centre take you to a separate page where you can enter your name, email address, phone number, subject line and then your message. It’s a more formal process, but still works well.
The help centre also has game rules and FAQ’s. There aren’t many FAQ’s listed, but all the basic questions you’d expect are covered, such as payment methods and withdrawal procedures. The game rules are extremely detailed, using subheadings to break down each type of game and running through the aims of the game and how to play it
There is a 400% welcome bonus, which, after making your first deposit, continues as you can take a further 200% on your second deposit, another 200% on your third deposit, and 150% on your fourth deposit. There are seasonal bonus codes on offer throughout the year, so currently (as of October 2017) there is a 123% bonus for Halloween.
Thursday and Friday evenings tempt you with a happy hour from 5pm-8pm, offering exclusive bonuses which change regularly. ‘Double comp points’ allows you to double the rewards earnt as you play, but does depend on what game you play. For those who want to play on the weekend each deposit made on the weekend comes with a 20% cashback bonus after you play. Additionally Gale and Martin provides a once-a-week special promotion for anyone who made a deposit within the previous week, giving users eligible a 200% bonus. All the rules for these promotions and bonuses are clearly highlighted too, ready to answer any questions you might have.
The rooms are well populated with engaging CMs and as far as we can tell, the network loads quickly, so you can get on with the important stuff. The design of the rooms is tidy and agreeable, with a good quality lobby and plenty of choice. The connections are stable, so there is little risk you’re going to run into trouble during game-play.
A real positive on this site is the ‘try me’ button for the games, so you can trial and test the gameplay to get a feel for how it runs, before investing your time and money in it.
There isn’t a designated iPhone or android app for smartphones, but there is a mobile and tablet friendly site which can be accessed in a few relatively easy steps. All you have to do is open the web browser on your phone or tablet, go to the site to be directed to the mobile slots site and then, if you want, bookmark the page to your home screen so you can access it quickly and easily in future.
Gale and Martin operates under Master License No. 1668, which is granted by the Government of Curaçao. They’re owned and operated by Alpha Interactive Solutions as of 2015, who constantly check the proper use of interactive games, ensure player protection and public needs, as well as participate in the prevention of money laundering. Alpha Interactive Solutions also uses a random number generator drawing numbers and cards at random. Numbers cannot be forecasted nor related to one another thanks to a special and sophisticated algorithm, meaning everything is left to chance and luck.
For financial security, card registration forms are protected by SSL encryption which secures any personal or financial details transferred over the internet.
NetEnt, Betsoft, GS, Booongo, Fugaso, Playson, Booming and Spinomenal are all providers of games for this site, which means there is a reasonable amount of variety and some originality.
Along with featured games, there are new games, video slots, live casino, card and table games, classic slots, video poker, micro bet and action games on offer. There are plenty of options to choose from, with a suitable amount of variation in theme and content. There are some fun film-parody games including ‘Robbie Jones and the heart of the Nile’ (Indiana Jones eat your heart out) and ‘The Slotfather.
Classic slots have 3 or 5 reel options, with many different themes to choose from, as well as some quirky animal or motor-sports graphics included.
Payment options on this site are good, catering to anyone looking to use Visa, Visa Electron, MasterCard, paysafecard, Neteller, Skrill, Maestro, or Ukash. Disappointingly there is no option for PayPal users, and finding the withdrawal options took longer than you’d hope. The minimum withdrawal amount is €20 per withdrawal and the company aim to have the money transferred through to you within five working days.
The VIP programme is based on user-loyalty, so if you’re a regular user you’ll receive a weekly bonus. The more you play, the better your treatment on the site, with a VIP club which you can work your way up. You can earn ‘comp points’ the more you play, which turn into real money.
As a VIP you will also have access to a personal VIP manager who is part of a trained team on hand to support you. They’ll also show you how to get the most out of your account and gaming experience. What’s not to like!
Meeting good security and safety standards and having plenty of support and payment options means Gale and Martin is a safe bet if you’re looking for a good time. There is plenty to keep you busy and a VIP programme which will guarantee you’re getting the most for your money. We think this is a great site, and other than a few additional games with some more original themes, there is little to be improved upon.