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Prospect Hall Casino Verdict
Prospect Hall Casino is great for players looking to play online slots at a UK site. Though there are some pitfalls here in customer support and some annoying registration practises, overall the site seems user-friendly and has a great game selection. Slots fans will find plenty of promotions here, but table game fans may be disappointed. Worth checking out for the exclusive Betable games.
Design & Usability
Prospect Hall Casino has a very nice website with all the modern tweaks. The main page has a very nice background showing all the slot characters meeting in a kind of celestial ballroom, which is pretty and classy. However, like many of the best slot sites, it goes quite minimalist and just uses black and purple blocks of colour. Still, it’s smart and effective.
You have a top navigation bar to get you around and a useful side bar for sorting through slots. However, this site has an annoying registration process. You cannot opt out of marketing and it will push you to make a deposit, with no obvious way to decline, so you need to click away at that stage.
Software & Gameplay
Finding your games is very easy at Prospect Hall Casino, which has a useful slots list. You have categories down the left and sorting above, plus you can search by name. This makes it far easier to find the games you like.
The network seems to load very fast and slots are presented in a medium-sized window, with Prospect Hall’s starry background behind them. You have an overlay with links to support, site controls, an information panel and deposits. It’s a good setup and showcases games from several developers.
Safety & Security
Prospect Hall Casino (via Betable Ltd) is licensed and regulated by the UK Gambling Commission, with details visible on the site. They use Worldpay to protect transactions and you’ll find that the site is fully secure.
The site has a responsible gaming section with some good tools like self-exclusion, plus they use the IBAS independent adjudication service to ensure that disputes are handled fairly.
Payments & Withdrawals
The deposit window appears over the site at Prospect Hall Casino and it’s nice and easy to follow. You will be asked about deposit bonuses before choosing a method. Withdrawals take 3-5 working days, the standard amount.
The site accepts the usual MasterCard and Visa debit and credit cards. You can also use e-wallets such as PayPal, Neteller and Skrill. You can even use a pay by phone bill scheme to enjoy slots. All the main methods are in place, but prepaid cards would be good too.
There is a support button on the bottom bar of the site which will take you to a support centre. Here you get a really thorough set of FAQs, which are searchable, so you can always find the info you need quickly.
You can reach Prospect Hall Casino via email or live chat. However, when we visited, live chat was unavailable (in the middle of the day). Hopefully this is just one of those things. The site could do with a phone number to cover in those circumstances.
Bonuses & Promotions
Prospect Hall Casino has a fair mixture of promotions and they aim towards straightforward offers with clear rules and terms. This includes 15% cashback on losses on slot games, daily games with free spins and some special events, like (at the time of writing) a £1 million slots giveaway! This was a week-long giveaway of 60,000 prize draws, which you could enter by playing slots. There’s certainly a focus on slots here, which may appeal to some players.
The site offers a good welcome bonus. You can claim a 100% cash back on your first deposit, up to £100, plus 50 free spins. Then there’s a 50% bonus up to £100 on your second deposit. Your third can get 100% up to £100 again, with another 50 spins. These have a standard wagering requirement of 40x.
Prospect Hall Casino has an app available for iOS, which is linked on their account page. This is very similar to the mobile site and should work like a charm. The mobile site can be accessed simply by pointing your phone browser to the site.
There is no Android app, but the mobile site is good. You can access all the site’s game inventory and your account information. However, it does seem prone to network errors. This is hopefully just a one-off that we encountered.
Variety & Originality
There’s a pretty broad selection of slots and table games here, thanks to a mixture of developers, such as NetEnt, Microgaming, IGT, Storm 8 and more. Top slots include Starburst, Jade Magician and Motorhead. There are also some nice casual slots like Dynamite Digger by Playtech. You’ll find 24 jackpot games, some arcade games and bingo.
There are not many roulette and blackjack variants here, but there is the option of live dealer games from NetEnt, so there’s a bit of everything. All in all, it’s a very strong selection with a few surprises, like Betable exclusive games.
Loyalty & Rewards
Prospect Hall Casino has an invite-only VIP system but it does claim that being a high roller is only one thing they look for. Time spent playing and loyalty supposedly factor in. VIPs can look forward to special promotions, a dedicated VIP account manager, hospitality events (such as sports games, spa days and concerts), birthday bonuses and other surprises.
The system seems very attractive and you can read some positive testimonials on site. There seems to be no loyalty points programme, sadly.