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Red Queen Casino Verdict
Red Queen Casino is a fair and trustworthy operator that offers exclusive promotions and generous bonus offers. The games selection is wide enough to please most players, and the loyalty/VIP rewards seem attractive. The only niggles are the lack of 24/7 customer support, the lack of information for mobile players, and the potential fees that are charged for credit card deposits. Overall, however, we feel that Red Queen Casino offers something unique and attractive that many players will love.
Design & Usability
Red Queen Casino uses red, white, and black as its trademark colours, and a young woman dressed as the Queen of Hearts as its mascot. The website is refreshingly uncrowded thanks to two simple menu systems, and the fact that the lobby is accessed via a separate page.
Along the top, the main menu bar allows you to view the Games, the Getting Started guide, Promotions, Banking, and the Loyalty Club. Just above these, there are three quick-launch buttons that let you contact the support team via telephone, email, and live chat, followed by links that let you log-in, register, and request a password reset. Down the left-hand side of the screen, there are four buttons that take you to the Slots, Table Games, Live Dealer, and All Games. The middle of the website is occupied by an ad banner which slowly moves through the latest games and promotions and the welcome bonus, and just underneath it, the current week’s free spins offer is listed.
So, it’s top marks all round for design and usability. Bravo, your Majesty!
Software & Gameplay
Red Queen Casino runs on proprietary software that is powered by multiple software providers including Thunderkick, Elk Studios, Playson, and NextGen. The games are all browser-based, so there’s no need to download any software. The banking system is straightforward, and the games lobby is easy to navigate and lets you filter the games by software provider, category, RTP, volatility, alphabetical order, popularity, and newest, which is helpful.
Safety & Security
Red Queen Casino is licensed and regulated by the UK Gambling Commission. The website uses a Digi-Sign SSL certificate, and all payments are made through secure and approved payment processors. The results of the games are determined by an RNG (Random Number Generator) which has been assessed by the University of Hertfordshire Statistical Services Unit, and the NMI Group has fully tested all of the games and agreed their compliance.
Payments & Withdrawals
The following payment methods are available: MasterCard, Visa, Entropay, Laser, Solo, Maestro, Skrill, Neteller, Paypal, Ukash, and Paysafecard.
The minimum deposit and withdrawal amounts are both £10, and there is a maximum daily withdrawal limit of £3000. There is no withdrawal processing time stated on the website, but players report an average of one to five days. It’s worth noting that you may be charged a transaction fee for credit card deposits.
The team can be contacted by telephone, email or live chat from Monday to Friday between 9 AM and 5 PM. Personally, we feel that standard UK operating hours are not sufficient for an online casino which is open 24/7 and, therefore, we hope that the opening hours are extended in the near future.
Bonuses & Promotions
New players at Red Queen Casino can claim a free £10 no-deposit bonus by registering an account then clicking the “Claim Now” button when prompted by the pop-up message. To qualify, you must add a valid mobile phone number and enter the three-digit verification code that Red Queen Casino sends you via SMS into the box shown on your screen. The only catch is that you must play through your no-deposit bonus seventy-five times if you wish to retain your winnings.
If you decide to become a funded member, you can claim a 150% match bonus of up to £150 with your first deposit of £10 or more, and the offer comes with x30 wagering requirements. Next, you can claim a 100% match bonus of up to £200 with your second deposit of at least £10, which is subject to x25 wagering requirements. Finally, there’s a 50% match bonus of up to £250 to enjoy if you make a third deposit of £10 or more, which comes with x20 wagering requirements.
Each week, anyone who deposits over £50 will receive between ten and fifty free spins on the game of the week. You get two days to use your free spins, and any winnings can be immediately withdrawn and do not require any wagering.
Disappointingly, there appears to be no information about mobile device compatibility on the website. Neither do there seem to be any mobile apps available. However, you can visit the mobile-optimised Red Queen Casino site using your mobile browser which seems to offer the same number of games and promotions as the desktop version.
Variety & Originality
Red Queen Casino gives you hundreds of games to choose from, and a wide range of software providers as well, including NextGen, Lightning Box, 1×2 Gaming, Aristocrat, Big Time Gaming, Ainsworth, CGS, Extreme Live Dealer, Elk, Chance Interactive, Foxium, Gamevy, Games Lab, Iron Dog, Leander, Incredible Technologies, Leap, Thunderkick, Scientific Games, R Franco, Side City, and Realistic Games.
You can play slots, live dealer games, table games, virtual sports, numbers and lottery games, and arcade games. The website is a little light on live dealer games at present (N.B., you can choose from Live Baccarat, Live Blackjack, and Live Roulette), so it would be good to see more variants made available.
Despite the mention of exclusive games in the site’s introduction, we were unable to verify their existence as they are not clearly marked.
Loyalty & Rewards
Red Queen Casino operates a loyalty club which lets all players collect points to progress through the five themed loyalty tiers (Sir/Dame, Earl/Countess, Prince/Princess, Duke/Duchess, and King/Queen). Every £10 that you wager earns you one loyalty point, and 1,000 points can be redeemed for £10 of free credit. By registering an account with Red Queen Casino, you receive five hundred loyalty points automatically. If you achieve King or Queen level (which is by invitation only), you gain VIP rewards such as a personal account manager, faster withdrawal times, exclusive events and promotions, special gifts, and higher deposit limits. It’s also good to see that once you’re a King or Queen, you remain that way for life and aren’t at risk of being demoted.