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Maxiplay Casino Verdict
MaxiPlay Casino has a nice style, but you will spend most of your time in a pretty bland lobby. The mobile site is strong here and seems a bit more robust than some other ProgressPlay sites. While you do have a great mixture of promotions, the terms of the welcome bonus could be more lenient. A solid game selection makes this site more appealing, offering both classic and brand new titles.
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Design & Usability
MaxiPlay Casino has a sleek style which uses a nightlife photo, complete with the neon lights of a casino hotel, to set the scene. You’ll first see a very straightforward layout with the usual tiles and top navigation area. Don’t get too attached, because like most ProgressPlay sites, the view changes to a special software lobby once you log in.
Some pages will take you back to the introductory site, but otherwise you only see a big, coloured square with coloured tabs. The software isn’t bad exactly, it just looks the same as all of MaxiPlay’s sister sites and has no theme to speak of. It doesn’t feel like a cutting edge, responsive site.
Software & Gameplay
You’ll be using the special MaxiPlay Casino software lobby to see games. You have tabs along the top for each section and arrows to scroll the tiles of games. There is a search button and links for things like support, but it’s a little clunky compared to a simple web page.
The games load quickly and appear in a large window, but there’s just a plain, black background. You have a live chat link (two, actually, which may be an oversight) and a shortcut for the cashier and lobby. There’s nothing wrong with this exactly, it just isn’t special.
Safety & Security
MaxiPlay Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. Security is handled by Thawte, a well-known and trusted brand.
There is a responsible gaming section on site, which you can use to limit your spending and avoid problem gambling. You can also find full details of the game pay out rates on site.
Payments & Withdrawals
You’ll find the cashier easily from a link on the lobby, or through your account area. These appear on a floating panel and getting around it is easy enough. You should find that withdrawals take around the average 3-5 working days to arrive after processing.
MaxiPlay Casino accepts credit and debit cards and several e-wallet methods. You can use MasterCard, Visa, Skrill, PaySafeCard, Neteller, Charge to Mobile and Trustly. More methods are listed on the main site, but do not appear to be readily available.
Customer Support
The main MaxiPlay Casino support page offers a contact form and some welcome text. From here, you can also reach a very useful FAQ section, with answers to most everyday questions.
The main contact methods are email and live chat here. There’s no phone option, but the others are open 24/7 and the team are very welcoming, plus they have a good reputation online.
Bonuses & Promotions
You will find some good promotions at MaxiPlay Casino, though they follow the format of other ProgressPlay sites quite closely. At the time of writing, April Showers brings along three different deposit bonuses for extra cash and free spins. The festival of cash offers prize draw tickets worth a potential £5,000 for playing Microgaming’s Carnaval slot. There are regular weekly offers for free spins and seasonal promotions too. You even have special live dealer promotions.
The welcome bonus is pretty simple if a little low, offering a 200% cash match on your first deposit, up to £50. This comes with a 50x wagering requirement, which is higher than average.
Device Compatibility
There are no apps for MaxiPlay Casino, but you should find your mobile device is easily able to connect through its browser. This will work for most phones and tablets. The desktop site actually has the option for you to request a text to your phone, containing a link to the site.
You should find the mobile site easy to log in to, with a row of buttons for your account access at the bottom of the screen and tabbed game categories at the top. Some will even find this better to use than the main site’s software lobby.
Variety & Originality
MaxiPlay Casino has a good mixture of games, thanks to a broad selection of slot providers. This includes NetEnt, Microgaming, NextGen, Elk Studios, Big Time Gaming and Nyx among others. There are 15 jackpot games and some popular titles too, like the new Hong Kong Tower and Ariana. Nyx’s Foxin’ Wins is another one to watch out for.
This site has casual games like keno, great for just passing some time. There’s a small but good set of table games, including roulette, blackjack, video poker and some live dealer games. This includes the colourful Golden Ball Roulette.
Loyalty & Rewards
You can earn loyalty points at MaxiPlay Casino, which build up as you play and can later be exchanged for credit. Your amount of points also decides your VIP level, which you’ll need to leave the lobby to find, back on the main site.
There are several rewards here for VIP players, but they are not described in detail and the system seems a little vague. Several rewards are things like ‘customer support’ which should go without saying! However, you can also get special gifts, birthday gifts, personal account managers and VIP support.
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