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Slots Heaven Verdict
Slots Heaven has room for improvement, but overall, it’s a good site that will suit the needs of most players. Limitations in design and the lobby hinder the quality of games slightly, but if these were to be cleared up, there would be little holding Slots Heaven back. If you’re a mobile casino player, you should definitely check this one out.
Design & Usability
There can be little complaints about usability at Slots Heaven. Everything is neatly laid out, and easy to find. The top menu may be a little plain (and doesn’t really fit with the branding too well), but it does offer quick access to everything a player needs.
As for the design, it’s a bit of a mixed bag. Some may enjoy the neon displays and retro vibe of the site, but it could also be offputting for players looking for something a bit “classier”.
Software & Gameplay
Once in the games lobby, things become a bit more muddled with Slots Heaven. The design is quite weak, and it’s hard to see a full list of games available – you have to select games through the menu or via a series of categories.
It’s a little clunky, and once you’ve selected a game, it weakens even more. To change games, you need to press the X button above a slot, but this prompts you to leave the site entirely (even though you simply go back to the lobby).
Everything runs smoothly, but the site’s design and lack of signposting hinder it somewhat. If these small but significant details were cleaned up, the site would provide a great experience for all players.
Safety & Security
Slots Heaven is licensed as part of the Mansion Group, so players can be assured that it has all the correct accreditation and safety measures. Plus, as required by the UK Gambling Commission, its RNG systems have undergone rigorous testing to ensure fairness. Basically, you’re guaranteed to have a safe and secure experience.
Payments & Withdrawals
Most players will be happy with the number of payment options at Slots Heaven. There’s a few obvious misses (like PayPal), but with e-wallets like Skrill, Neteller and EntroPay available, players not using a debit/credit card are in safe hands.
Minimum deposit amounts are slightly high (the welcome offer can only be claimed on a £20 deposit, but this is the minimum amount for most payment options anyway), but there doesn’t seem to be any withdrawal limits in place.
Frustratingly, Slots Heaven only offers two contact options – telephone (free to UK players) and email. It does offer a 24/7 service, but without direct live chat, it could feel a bit flimsy when looking for quick answers.
There is an FAQs section which has a decent level of content, but it doesn’t quite make up for the lack of a live chat service. In today’s world, getting instant support whenever you need it is critical.
Bonuses & Promotions
For all new players, Slots Heaven offers 20 no deposit spins as standard. That means when you sign up and start playing, you’ll have spins to get you started on any of the Age of Gods slot games. Your winnings need to be played and wagered on this set of games before they become transferrable, but it’s still a neat bonus.
Players can earn an additional 180 spins when they make their first deposit (20 on the first deposit, and then 20 every day for eight days following), and there’s a 100% boost (up to £100) to claim and play with too.
Outside of this, there are also monthly promotions to check out, including a series of spin bonuses for February. There’s not a huge amount of variety, but given the smallish range offered by the site, it’s somewhat understandable.
Another area in which Slots Heaven slips due to lack of proper signposting. Slots Heaven has a great mobile site and an iOS App, but the desktop site fails to highlight either of these features. Instead, it prompts players to visit the “mobile casino” which leads to Casino.com – a pretty confusing experience.
However, as said previously, Slots Heaven has an excellent mobile site. In fact, it’s arguably better than the desktop version. It offers a smoother experience on phone, with a clearer, more concise lobby. And for iPhone and iPad players, an iOS app is just the icing on the cake. It would just be great if the site made players more aware of the advantages of playing on mobile!
Variety & Originality
Despite the name, Slots Heaven has an impressive range hiding within its lobby. Most of the slots come from PlayTech, and there’s some obvious providers missing (NetEnt is a big miss), but the casino range is really impressive. With live versions of poker, blackjack and roulette available (with multiple tables to view), Slots Heaven has something for everyone.
There’s also a nice group of progressive jackpot slots, with hundreds of thousands of pounds up for grabs in most. Age of Gods Jackpot is the main highlight at any PlayTech casino, but there’s a decent variety for any jackpot hunters here. All in all, it’s a good range that just needs a few more slot providers to really be great.
Loyalty & Rewards
Slots Heaven’s loyalty scheme and VIP programme is pretty indepth and offers a lot of value for players. Everybody can get involved (players earn a loyalty point for every £20 they wager), and as you wager/deposit more, you rise through the loyalty ranks, earning better redemption rates on bonuses.
Plus, there’s an exclusive VIP programme which is reserved for big spending players. To enter, you need to have deposited a minimum of £2,000 lifetime (which seems a fair amount), and there’s a bunch of rewards, including exclusive events, faster withdrawal times and special VIP promotions.
If we’re being picky, wagering £20 for one loyalty point seems a bit steep, especially as you need to earn 100 points for a £1 bonus. With a little re-jigging of the values, this could be one of the best VIP experiences out there.