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Simba Games Verdict
Simba Games is a very nice-looking site which oddly has a dated and strange interface. The site you see before logging in is stronger than the main experience and you often have to return to it to find things out, which is surely the wrong way around. If you can put up with the clunky design, then you’ll find a huge amount of interesting games, though not so much for table game players. Despite the issues, this site wins out overall, thanks to a generally high standard of service.
Percentage score
Design & Usability
You arrive at Simba Games to see a bold, purple colour scheme and the site’s unmistakeable lion mascot, who appears in a variety of poses. There’s a lot of photo art and it really is good fun, though poor Simba may not be the best-looking suited lion mascot out there.
Entering the site will take you from this bold, fun home page to a slightly cramped flash-based site. This is less easy on the eye and it may take you some time to work out where common areas like support and promotions are hidden. It works and it’s different, but it’s a bit unnecessary.
Software & Gameplay
The software is quite unusual at Simba Games, putting you in a flash lobby as part of the main site navigation. You can pick sections like slots, roulette and video poker on the left, or search titles. You can also choose slots by developer. Clicking a slot gives you some quick facts before you go into the game.
The slots will fire up quickly and appear in a large window, with a plain black background. This seems a bit odd as you’re expecting them to work within the special flash lobby in some way. You have a few extra controls, such as volume, help, lobby and cashier. Though it isn’t pretty, the site’s software works fine.
Safety & Security
Simba Games has a full responsible gaming section, which has useful information about avoiding problem gambling. The main site lacks a secure certificate, but fortunately the cashier system is fully protected.
Simba Games is licensed and regulated by the Gambling Commission of Great Britain, with the license viewable online. The site also has the iTech Labs seal of approval for fair, tested games.
Payments & Withdrawals
Simba Games accepts payments by Visa, MasterCard, Maestro, Switch and Solo for card users. There is also Citadel, SoFort, Eco, PaySafeCard, Neteller, Skrill, Fast Bank Transfer and most importantly, PayPal. This really should cover most users, but watch out for fees on some methods.
You can withdraw a minimum of £20 and face a 2-7 day waiting time for cards, after processing.
Customer Support
The phone icon on the bottom of the flash panel will take you to support (in fact, it opens a web page pop-up, making the flash all the more unnecessary). There is also a game help area with a lot of ‘how to play’ information, but it lacks some FAQ information about day-to-day site activity.
You can reach Simba Games by email or live chat. There is no phone option listed on the software, but there is on the main site. The live chat seems to be more or less 24/7 but it may depend on your language. Still, the team seem to be perfectly helpful here.
Bonuses & Promotions
Simba Games hides its promotions somewhat. The Daily Picks button will reveal them, but the interface is a little confusing, with a kind of carousel. There is a welcome bonus listed there which offers a 100% cash match on your first deposit, up to £100. This also gives you 20 free spins on Ninja Master. This comes with a fairly low 30x wagering requirement.
Most promotions here revolve around slots tournaments, which is good if you don’t mind wagering a bit. Tournaments are daily and there are usually three available at any time, with prizes like £100, free spins and so on. Other promotions include free spin competitions and passive prizes you can get for taking part in tournaments. The offers here are unusual, but could be more straightforward.
Device Compatibility
Simba Games does not have any slot apps, but you can visit the site on your mobile or tablet browser, which will work for most device types.
The mobile site is pretty good and bypasses the use of the flash lobby, so it may even appeal to some players more. It feels a touch more modern than the main site, however, we found logging in to be somewhat finicky. Not the best experience.
Variety & Originality
There is quite a mix of providers at Simba Games. You’ll see titles by top names like NetEnt, Microgaming and Williams, plus Amaya, NextGen and GVG (who produce Ninja Master). This mix creates a quirky selection and it’s a lot of fun, having both top current titles and some less-seen games. There are also 16 jackpot titles.
Table games are not represented quite so well. You have a handful of roulette games and some mixed card games, plus three live dealer games.
Loyalty & Rewards
Simba Games allows players to collect VIP points as they play, through depositing and wagering. These points allow you to rise through membership tiers and you can convert them to cash.
Again, details are very thin on the ground, unless you log out and look back at the HTML site. This talks about six VIP levels which can get you special bonuses, faster pay-outs and more. There are also invite-only levels, which reward players with cashback, bonuses, a VIP account manager, event invites and more for your VIP status.
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