Fortune Fiesta is the latest online casino to launch on the popular Dragonfish network. While Dragonfish was originally used at bingo sites operated by the 888 Group, in the past twelve months, it’s extended its reach into the online casino market. While some Dragonfish casinos only offer online slots, Fortune Fiesta claims to offer more than 250 mobile slots, casino games, and scratch cards which can be enjoyed on desktops, tablets or mobiles. There’s also a 100 free spins welcome package on offer to new members, and regular promotions that players can get involved in every week. The big question is, will this newly-launched site put you in the mood for a fiesta or a siesta?
They say that you should never judge a book by its cover, and when it comes to Fortune Fiesta, we learned that lesson the hard way. On first appearance, it looks eye-catching and inviting with its Brazilian-themed colours and bunting contrasting nicely against a stark white background, and humorous pictures of a moustached gentleman in a bright yellow jumper advertising the welcome package. The super-sized main menu system means that it’s hard to get lost while finding your way around, and there’s a mini-lobby which highlights some of the most popular games as well as an overview of the welcome offer. The icons at the bottom of the screen also set a good impression as they advertise the fact that Fortune Fiesta is 100% secure, mobile compatible, licensed and regulated, and offers fast cash-outs, high payouts, and 24/7 support.
But… there are several spelling mistakes and broken links, the latter of which is rather concerning if you need to get in touch with the support team (see the Customer Service section of this review for more details). Plus, when you search for the site in Google, many of the meta-descriptions (i.e. the preview text that sits underneath the hyperlinks) look like they’ve been directly lifted from another Dragonfish casino – Spinzilla – which looks very unprofessional. Hence, what could’ve been a five-star rating becomes a three-star rating as we’d expect all of these issues to have been identified and addressed before the site was launched.
As we’ve just mentioned, Fortune Fiesta advertises 24/7 support. However, when you click the ‘Help’ link and click the “Contact Us” link within it, you arrive back at the very same page with no contact details listed. We also tested this error in other popular web browsers as well as on the mobile site and had the same problem. Plus, the same issue occurs with the FAQ link. Therefore, in the absence of any email address, live chat link or telephone number, we have no option but to award Fortune Fiesta a one-star rating for this category.
Fortune Fiesta offers newcomers a welcome package consisting of 100 free spins rather than a fixed amount of bonus funds, which isn’t necessarily a problem for players who like online slots. However, you don’t get all 100 spin on your first deposit… Instead, you need to make five deposits of at least £10 each to qualify for twenty free spins with each deposit which seems rather miserly. Things get even worse when you read the terms and conditions and discover that winnings are capped at £2 per deposit and are awarded as bonus funds that must be wagered no less than forty times before you can submit a withdrawal request.
With regards to other promotions, there are Daily Specials that offer between five and twenty-five free spins to players who make a qualifying deposit on the day in question. The Promotions page also states that special offers containing “fabulous surprises” are regularly sent to players’ email inboxes, and there also appears to be one monthly promotion which typically involves free spins and can be claimed by making a deposit. All-in-all, the bonuses and special offers seem rather underwhelming.
The Dragonfish-powered games lobby lets you browse the available options via categories such as Popular, Scratch Cards, Casino, Adventure & History, Big Brands, and Classic & Arcade, and a search box is also provided. The games load at a reasonable pace and within a window which includes a favourites area at the bottom, although there is no option to play in full-screen mode.
There’s no dedicated Mobile page and as the FAQ link doesn’t work, there’s currently no information available for mobile players other than the information on the homepage which says that you can play at Fortune Fiesta on tablets and mobile phones. Going on our existing experience of Dragonfish casinos and having tested Fortune Fiesta on an Android smartphone, we can confirm that the site seems to be compatible.
Fortune Fiesta is licensed and regulated by the Great Britain Gambling Commission, and is also regulated by the Gibraltar Gambling Commissioner. You’ll find the “eCOGRA Safe and Fair” logo at the bottom of the site, and there’s further information regarding privacy and fair play too.
NetEnt, Thunderkick, IGT, WMS, and Eyecon are the main software manufacturers that you’ll find at Fortune Fiesta.
The bulk of the lobby is taken up with online slots such as Kronos, Jungle Jackpots, Medusa, Flowers, Cluedo Spinning Detectives, Cleopatra, DJ Wild, and Da Vinci Diamonds. And, there are eighteen progressive jackpot slots such as A Nightmare on Elm Street, Ultimate Universe, Shaman’s Dream, Millionaire Genie, and Once Upon a Dime.
The casino games and scratch cards don’t appear when you click the relevant lobby filters, but they are there if you look for them with the “All Games” filter on. For example, there’s Blackjack Classic Touch, Baccarat, Multi-Hand Blackjack, European Roulette, American Roulette, and $100,000 Cash Cuisine, but we were unable to find any video poker games.
At present, you can bank with Visa, MasterCard, Maestro, Paypal, Entropay, Neteller, and Paysafecard, which is a decent mix of options. The minimum deposit and withdrawal amounts are both £5, although we would dispute the site’s promises of “fast cashouts” as withdrawals take two business days to be processed (during which time, they can be reversed), making the withdrawal completion time anything between two and seven business days. We also spotted in the terms and conditions that if you win a progressive jackpot, it will be awarded as 24 monthly instalments and not all in one go.
Every time you wager £2 cash, you gain loyalty points. However, it’s not specified how many how many LPs you receive. Once you’ve earned 1,000 points, you can redeem them for £1 of bonus funds.
Fortune Fiesta also operates an invitation-only VIP scheme called Player Perks, which you’re automatically enrolled in once you’ve earned 1,000 loyalty points and make at least one deposit per month. The member benefits include redeposit bonuses on Tuesdays and weekends, birthday bonuses, cashback, free spins, and access to Super Perks which include a “vast selection of discount deals and freebies”.
Our biggest problem with Fortune Fiesta is that it feels as though it’s been pushed out in too much of a hurry, presumably in a bid to make as much money as possible. If more time had been taken to check that all the links and lobby filters worked, our opinion would’ve no doubt been much more positive. As it stands, everything is either average or under-par.