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Sugar Casino Verdict
Big bonuses and a slickly designed website are the most impressive elements of Sugar Casino. However, due to unclear support hours, high wagering requirements and, most importantly, the fact that Sugar’s not licensed to provide its services to UK players, we cannot recommend it to our UK readers.
Percentage score
Design & Usability
The Sugar Casino logo is made out of pink and blue candy canes, strawberry bootlaces, and liquorice torpedoes, with the pink and blue colours signifying that Sugar is as much for men as it is for women. The website is designed so that you can find your way around using a brief menu system at the top-left (e.g. Promotions, Banking, and Support), view the latest offers via the scrolling advertising banner, peruse the games lobby by nine different categories or filter by software supplier, and log-in or register.
There’s a sticky menu at the bottom of the site that provides you with quick links to your favourite games, most recently played games, popular games, and the latest news announcements on the left-hand-side, and links to the Help pages, language settings, and live support service, along with a clock on the right-hand-side.
Software & Gameplay
The software that Sugar Casino uses is provided by Oryx Gaming. It gives users a convenient and reliable instant-play format, and access to games from several different companies, including Microgaming, NetEnt, Quickspin, Evolution Gaming, and Betsoft.
Safety & Security
Sugar Casino is licensed and regulated by the Malta Gaming Authority and the Government of Curacao. However, it’s not currently licensed by the UK Gambling Commission and, therefore, if you’re a UK player, we do not recommend playing at this casino.
The site uses SSL digital encryption, continuous database monitoring, and the latest firewall technology to keep your information safe.
Payments & Withdrawals
You can use any of the following payment methods: Bank Transfer, iDEAL, MasterCard, Maestro, Neteller, Paysafecard, Skrill, Solo, Sofort, Trustly, Visa, and WebMoney.
The minimum deposit amount is £10. You can make a withdrawal request of £20 or more, although if you’re withdrawing via wire transfer, the minimum amount is £100 for EU players. The maximum amount you can withdraw is £2,000 per week and £5,000 per month.
The withdrawal time varies between instant to three working days.
Customer Support
The Sugar Casino logo is made out of pink and blue candy canes, strawberry bootlaces, and liquorice torpedoes, with the pink and blue colours signifying that Sugar is as much for men as it is for women. The website is designed so that you can find your way around using a brief menu system at the top-left (e.g. Promotions, Banking, and Support), view the latest offers via the scrolling advertising banner, peruse the games lobby by nine different categories or filter by software supplier, and log-in or register.
There’s a sticky menu at the bottom of the site that provides you with quick links to your favourite games, most recently played games, popular games, and the latest news announcements on the left-hand-side, and links to the Help pages, language settings, and live support service, along with a clock on the right-hand-side.
Bonuses & Promotions
There’s no denying that Sugar Casino is big on bonuses.
The Rock ‘n’ Roll package lets new players claim fifteen free spins to use on a choice of NetEnt Rocks online slots – Jimi Hendrix, Motorhead, or Guns ‘n’ Roses, with no deposit required. And, the good news is that the free spins have no wagering requirements (unless you decide to make a deposit), so you can cash-out up to £100 of winnings.
When you make your first deposit of £10 or more, you gain a 200% welcome bonus worth as much as £300. However, the welcome bonus and your deposit must be wagered 50 times in order to meet the withdrawal requirements. Plus, you only qualify for the welcome bonus if your deposit is made via credit card or Trustly.
With your first deposit of the month (which must be £150 or more), you can 125 free spins, and the weekly Midweek Match offer lets you claim 20 free spins when you deposit just £20.
Your friends can also help you out by joining Sugar Casino via your referral links as, when they deposit £50 or more, you get 100 spins to use on NetEnt slots.
Although the bonuses mentioned above are generous enough (bar the high wagering requirements), we’d like to see more monthly and seasonal promotions such as prize draws and tournaments.
Device Compatibility
Mobile compatibility is briefly mentioned on the Support page, and it says that most of the games can be accessed on mobiles and tablets. There’s no mobile app, so if you do wish to check out Sugar Casino on-the-go, you’ll need to log-in or sign-up via the main website using your mobile web browser.
Variety & Originality
Sugar Casino boasts a diverse range of games, including video poker, live dealer games, table games, slots, and jackpot slots.
Microgaming staples, Immortal Romance, Avalon, and Thunderstruck II are present in the slots collection, as well as Wild Orient, Mr. Vegas, and Lucky Clover.
There are an impressive number of video poker games, including All American, Double Bonus Poker, Deuces Wild, Joker Poker, and Five Draw Poker.
The live dealer games are currently limited to Auto Wheel Roulette and Evolution Gaming’s Live Dealer Suite, and the table games selection is also disappointing with only common variants of Blackjack and Baccarat to choose from.
Loyalty & Rewards
Sugar Casino mentions in its terms and conditions that cashback bonuses can be awarded as part of the brand’s VIP programme, but we were unable to find any other details about the scheme.
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