Spin Rider Casino is the latest casino site launch from Casimba and Spin Station owners White Hat Gaming. The site is joining a range of high quality casino sites, and expectations are high as a result. Does Spin Rider live up to the rest of White Hat Gaming’s output? Or is this ride starting to derail?
White Hat sites almost always have a wow factor, especially recent launches like Casimba. The homepages tend to blend video and slot graphics into one, creating a unique landing page for new players.
Spin Rider is no different, and is arguably the best example of this. The site depicts a city street at night, with videos of live casino games and slot titles projected onto screens in a similar fashion to New York’s Times Square. Various slot providers are also weaved into the image in subtle ways; it’s a really strong way to push the brand from the outset.
Even better, the brand carries through to the rest of the site, which can be rare in the casino industry. Custom promotion art, smooth menu transitions and neat casino graphics (both video and drawn) are all featured on Spin Rider, and it helps make the site stand out from the crowd. Across the board, there’s a high standard of design, and other sites would do well to try and match it.
Spin Rider’s support options are fairly lackluster, which is the first major issue with the site. Players can use either email or live chat to talk to the site’s support team, and 24/7 support is promoted.
However, the live chat team seemed a little slow to respond, and also felt a little generic. Some players will also prefer to talk to someone via phone, which might be an option for VIP players with a dedicated account manager. It would be great to see the option extended to all players via the basic support page though.
Spin Rider’s promotions page is a bit of a mixed bag. There’s some great promotions at launch, but there’s also very few of them. Instead, a lot of space is used to promote loyalty points and jackpots, which should be common features of the site, rather than promotions.
In terms of offers, Spin Rider launched with two headline ones. For starters, there’s a huge welcome package available - up to £4,500 can be claimed! Of course, claiming the complete package will require huge deposits; the package is broken into a 200% first deposit bonus (up to £3,000) and 50 free spins, a 40% second deposit bonus (up to £1,000) and 20 free spins, with a final 80% third deposit bonus (up to 500) and 40 free spins.
There’s also an ongoing competition to win a Porsche 718 Cayman Coupe, but the requirements are fairly ridiculous. To even earn a single entry into the draw, players need to deposit £10,000 and wager £20,000 within a twelve week period from May 1st. Obviously the promotion is intended for high-roller players, but it’s a little less exciting for the majority of players when the entry requirements are this high.
Spin Rider really needs an expanded range of promotions for players of all descriptions before it can really excel in this area.
Players at Spin Rider Casino will have little issue with software or gameplay. All areas of the site load quickly, and the slot in-play page runs smoothly too. It doesn’t do anything to really excel, but Spin Rider ticks all the boxes it needs to in this category.
It is possible to visit and play Spin Rider Casino on your mobile phone or tablet, but the experience doesn’t match the desktop one. In fact, it’s pretty significantly worse. A lot of the more unique visual touches are lost, and some of the layouts become more frustrating to deal with on mobile.
Combined with the lack of mobile apps for both iOS and Android devices, and Spin Rider is lacking a fair amount for mobile players to really be satisfied.
White Hat Gaming holds a full license with the UK Gambling Commission, meaning Spin Rider Casino is fully licensed and safe to play at. Your personal information is encrypted and stored in a secure manner, and all precautions have been taken to prevent issues.
More details on the site’s security and privacy measures can be found on the Privacy Statement page, as well as in the sites Terms & Conditions.
While it’s tough for casino sites to offer original or unique games in the current environment, it’s still appreciated when some effort is made to stand out. Spin Rider’s range is full of great slot and casino titles, but there’s nothing that really stands out in the collection. Even some unique or original live dealer tables would go a long way to improving the site’s range.
As stated though, Spin Rider does have a good selection of games. The site’s live dealer selection is powered by Evolution Gaming and NetEnt, arguably the two biggest providers in live casino right now. Meanwhile, the site also offers over 500 slot games with Microgaming, NetEnt and Microgaming among the biggest providers on show.
It’s a good range of games which will be more than enough for the vast majority of players; it would just be great to see that extra unique touch.
Spin Rider offers a decent number of payment providers, but there are a few obvious misses. Players can make deposits and withdrawals with standard options like Visa, Mastercard, Paysafecard and Neteller, but the addition of PayPal or Entropay could be useful additions for certain players.
Withdrawals take between three and five working days to be fully paid into your account (depending on the option used). With 35x wagering requirements and a minimum withdrawal of £20, it could be difficult for some players to get to a withdrawal stage, but most players will be satisfied.
VIP benefits at Spin Rider are a bit of a mixed bag, with some interesting ideas on show. For example, according to the site, VIP players can enjoy faster withdrawals (could this not just be a standard feature though?), a special birthday gift, and exclusive reload bonuses.
Frustratingly, there’s little mention of how the VIP system actually works. Spin Rider mentions an application form for VIP membership, but this seems a little dubious with no mention of joining requirements or expected deposit levels.
If you’re a big depositing player, you’ll no doubt be rewarded with VIP only events and special treatment, but standard players may feel a bit left out with a lack of reward for loyalty.
Spin Rider Casino is the sort of high quality casino site we’ve come to expect from White Hat Gaming, but there are quite a few drawbacks which limit the site’s potential. More promotions would be a good start, and a more inclusive VIP scheme would make the site more appealing in general too.
Essentially, Spin Rider is off to a good start and just needs a few tweaks or additions to really impress. One to watch out for.