updated
byAva Louise

Casino Heroes review

84%
Score Breakdown

0-29%

30-49%

50-69%

70-89%

90-100%

Full review criteria
updated
byAva Louise
84%
Casino Heroes is a fun, fantasy-based casino with plenty to see and do.
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score Breakdown
design & Usability
customer Support
bonuses & Promotions
software & Gameplay
device Compatibility
safety & Security
variety & Originality
payments & Withdrawals
VIP Programme
pros
  • £5 sign-up bonus
  • Welcome bonus lets you choose between bonuses or free spins
  • Visit islands and collect treasures while you play
cons
  • Only live chat support available
  • No Paypal
about Casino Heroes
platform
  • Proprietary
owner
  • Hero Gaming
licence
  • UK
launched
  • May 5, 2014
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
  • Entropay
  • PayPal
contact information
  • Live chat
social media
  • N/A

Casino Heroes verdict

Casino Heroes is brought to you by Hero Gaming – a company which also operates sports betting site, Betser, and a Japanese online casino brand called CasiTabi. Casino Heroes launched in 2014 as one of the first web-based casinos to take advantage of gamification through fun storytelling. Members become part of the adventure as they travel across a group of beautiful islands on a mission to regain a royal crown which has been stolen by an evil dragon. But, does the idea of a thrilling online casino journey enhance an equally exciting collection of games, rewards, and promotions?

design & Usability

Visually, Casino Heroes is exceptionally striking, using navy blues against start whites, and hits of bright pink to give it a unisex appeal. The main menu is displayed using a series of colourful symbols, underneath which are small headings like Map, Play, Islands, Treasures, and Promotions.

The Login and Registration area is located at the top-right, and underneath it, is a static banner showing the sign-up offer. To the left, is the “Latest Big Win” announcement followed the current number of registered players, the latter of which automatically updates when you land on the homepage.

Further down the site is a list of member advantages (e.g. a “unique loyalty program with great bonuses” and “multi-platform gameplay”), an overview of the newest islands, and a brief introduction to the brand.

customer Support

While we appreciate that the live chat service operates 24/7, we would also like to see options for members to get in touch by e-mail and telephone. The Help pages are quite useful and are divided into different sections to address different types of issues, but a search facility would make it even better.

bonuses & Promotions

Casino Heroes offers newly-registered players a £5 bonus with no deposit necessary. It’s immediately added to your account upon sign-up and is valid for fourteen days. The maximum you can win with the no-deposit bonus is £100, and you can only cash-out your winnings after meeting the 40x wagering requirements.

The welcome package is a multiple choice one, which we imagine will be music to many people’s ears. It allows you to choose between free spins and bonus over the span of your first four deposits as follows:

  • 1st deposit: Deposit £10+ and get 200% up to £50 plus 200 spins OR deposit £100+ and get 300 spins;

  • 2nd deposit: Deposit £10+ and get 100% up to £50 OR deposit £50+ and get up to 100 spins;

  • 3rd deposit: Deposit £10+ and get 50% up to £100 OR deposit £50+ and get up to 100 spins;

  • 4th deposit: Deposit £10+ and get 25% up to £200 OR deposit £50+ and get up to 100 spins.

Casino Heroes also operates an ongoing re-deposit offer of 10 free spins plus 20 rubies when players top-up their account with £10 or more, a Ruby Store Sale, and Double Speed Days (N.B., your avatar levels up at twice the speed).

software & Gameplay

Casino Heroes runs on proprietary software developed by Hero Gaming. It’s fast, reliable, works across all platforms, allows easy navigation, and also lets you play games in fun mode. Games can also be played full-screen.

device Compatibility

An entire section of the FAQ is dedicated to Mobile. There are apps available for iPhone, iPad, and Android, but players with other types of devices can also join in the fun by visiting Casino Heroes using a mobile web browser. The mobile site and apps respond well, look great, and support the live chat facility.

safety & Security

Casino Heroes is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.

The games rely on Random Number Generators to determine the result of every round and spin, and the site is constantly monitored by an independent third party to ensure fairness. SSL encryption is also used for added security.

variety & Originality

Casino Heroes offers games from Push Gaming, Quickspin, Microgaming, Yggdrasil, Play’n GO, NetEnt, Playson, and Evolution Gaming.

The lobby includes slots like Wild Wheel Big Money, Rich Wilde and the Book of Dead, Starburst, and Gonzo’s Quest, and there are also jackpot games like Mega Fortune, Divine Fortune, Prissy Princess, and Holmes and the Stolen Stones.

There are plenty of options for roulette fans including Live Dragonara Roulette, Live Immersive Roulette, French Roulette, and Lightning Roulette, as well as blackjack players (e.g. Pontoon, Blackjack Multi-Hand, and Live Blackjack), plus table games such as Punto Banco, Texas Hold’em, Caribbean Stud Poker, and Red Dog.

In addition, there are thirteen video poker games including All American Double Up, Kings or Better, Joker Poker, and Deuces Wild.

payments & Withdrawals

You can fund your Casino Heroes account using ecoPayz, Zimpler, Visa, MasterCard, Trustly, Neteller, Skrill, and Bank Transfer. The minimum deposit and withdrawal amounts are both £10, and withdrawal requests are processed within 24 hours. Your first three withdrawals of each calendar month are free, but after that, a fee of 2.5% is deducted from the requested amount.

VIP Programme

As you play games at Casino Heroes, you’re awarded Rubies which can be used in the site’s Ruby Store to purchase high-value bonus spins (some of which are free of wagering requirements).

You can also make progress around the forty different areas of the casino’s fantasy world, unlocking more games and winning Rubies and bonus spins as you go by defeating “bosses”. Winning fights against the bosses is made easier by earning higher amounts of XP, and you receive XP when you log-in to your account, play games, and place higher bets.

conclusion

Being able to travel around a fantasy world, earning rewards during virtual battles makes the playing experience more interesting and exciting than your average online casino. However, you’ll need to earn various amounts of XP to be able to unlock the full range of games.

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about Casino Heroes
platform
  • Proprietary
owner
  • Hero Gaming
licence
  • UK
launched
  • May 5, 2014
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
  • Entropay
  • PayPal
contact information
  • Live chat
social media
  • N/A