What we recommend instead
Overall, Casimba is an attractive online casino that lives up to most of our high expectations. The customer service is excellent, and the selection of games is exceptional. Add a few more promotions, banking methods, and telephone support, and you’d have one of the most highly-rated casinos around.
Design & Usability
The Casimba website uses a clean white background which perfectly showcases all of the entertainment that’s on offer. The welcome bonus is advertised at the top of the screen, right next to the Sign-Up and Login buttons.
The main menu runs across the top of the homepage, allowing you to contact the support team, view details of the VIP scheme and current promotions, and browse the games lobby. There are also two sticky tabs on the lower right-hand side that allow you to instantly launch the live chat service or register an account.
You can choose from five different languages: English, German, Norwegian, Finnish, and Swedish.
Software & Gameplay
The Casimba lobby makes it easy to browse the different game categories by separating the available games with tabs like Blackjack, Scratch and Fun, and Slots. Each game has its own thumbnail that gives you a mini-preview of the game in action when you hover your mouse over it. You can play most games in demo/fun mode, but you’ll need to be logged-in to do so.
The games load quickly and in a separate window that also includes a link to the Cashier.
Safety & Security
Casimba is regulated and licensed by the UK Gambling Commission, and is audited by eCOGRA – an independent body in charge of ensuring that online gambling operators treat their players fairly.
GeoTrust SSL encryption ensures that your sensitive data is kept secure, and you can also set your own deposit and loss limits.
Payments & Withdrawals
The banking system is easy to use, and withdrawals take between three and five working days to reach your card/account including the processing time.
The accepted payment methods are Paysafecard, Neteller, Skrill, MasterCard, and Visa, which is a good selection, but it could still be improved by adding the likes of Paypal, Entropay, and Wire Transfer.
The customer service team operates 24/7, and can be contacted via e-mail or live chat. Ideally, we’d like to see a telephone number provided for UK customers. We would also like to see an online help guide as there doesn’t appear to be one at present.
Bonuses & Promotions
The welcome bonus package is nicely designed to show exactly how much bonus money you’re entitled to when you make your first deposit. For example, as your first deposit of £10 or more gives you 100% match bonus plus fifty free spins and 500 loyalty points, if you fund your account with £25, you’ll get a £50 bonus and if you deposit the maximum of £2,500, you’ll get a £5,000 bonus.
You can also claim a 50% bonus of up to £1,000 plus fifty free spins on your second deposit, and a 75% bonus of up to £500 plus twenty-five free spins with your third deposit.
The free spins can be used on any NetEnt slot, which is nice and flexible.
The welcome offer is subject to 35x wagering requirements, and deposits via Neteller and Skrill are not eligible for any bonuses.
The other main offer at Casimba is an exclusive monthly prize draw for a luxury holiday, which you can enter by collecting Casimba points each time you make a deposit. However, as you need 1,000 points to enter the prize draw and you only earn five points for every £50 deposited, you’ll need to spend at least £10,000 to qualify!
Terms & Conditions: 18+. New players only. 1 bonus offer per player. Min. deposit £20. Max. bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Bonus funds expire in 30 days, unused bonus funds will be removed. Bonus funds are 100% match up to £500 on your 1st deposit, 25% match up to £1000 on your 2nd deposit, and 50% match up to £500 on your 3rd deposit. Bonus funds are separate to cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds count towards wagering contribution. Terms apply.
Although there’s a section at the bottom of the homepage that states Casimba is available for mobile and that players can enjoy everything from slots to live dealer games on the go, there’s no further explanation of how to play on mobile devices. Having checked, we can confirm that as the website is coded in HTML5, you simply need to visit Casimba using your mobile web browser to start playing.
Variety & Originality
There’s an extraordinarily diverse range of software providers to choose from at Casimba, ranging from Blueprint Gaming, Aristocrat, Elk Studios, and Leander to Microgaming, Lightning Box, NetEnt, and NYX Interactive. You can play slots, jackpot games, blackjack, roulette, scratch cards, casual games, table games, live dealer games, and poker, and new titles are added on a regular basis.
The only improvement we’d make is to add some exclusive games to the lobby.
Loyalty & Rewards
The VIP scheme at Casimba is mainly targeted at high rollers. It’s an invitation-only programme that features several levels, although you can submit an application form if you believe you should qualify.
If you exceed the first three VIP tiers, you become a VIP Elite member for life. VIPs are eligible for a variety of perks ranging from exclusive cashback offers and VIP-only competitions to invitations to social events and individually-tailored promotions. Plus, every VIP has access to a personal account manager who is available 24/7.