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Genesis Casino Verdict
There’s always the chance to try something different or something new when you’re a member of Genesis Casino. As the newest kid-on-the-block from Genesis Global Limited, it will be interesting to see whether more features are added over the coming months.
Design & Usability
It’s great to see that the design of Genesis Casino is unique and not copied from one of its sister sites, and the ultra-sharp galaxy-themed graphics give the site an attractive and professional appearance.
The homepage is nicely displayed so that all of the current offers scroll past at a readable rate. There’s an expandable menu at the top-left that gives you access to all of the main pages, including Payment Methods, About Us, VIP, Games, and Promotions, and you can also head straight to the games lobby by clicking the dropdown menu labelled Games at the top of the screen which lets you choose between eight different categories.
There are both Sign Up and Log In buttons visible at the top-right, a search box, and a question mark icon that lets you request a password reset, launch the live chat service, and view the FAQ, Rules, and Contact pages, as well as the option to change the default language.
Software & Gameplay
Genesis Casino runs on proprietary software which primarily includes NetEnt titles. However, players can also enjoy a range of slots and casino games from Play’n GO, Quickspin, Evolution Gaming, NYX Interactive, and Microgaming.
The lobby displays the choice of games via large thumbnails, each of which gives you the option to “Play” or “Try” the game. You can save the titles you enjoy as favourites for future visits, as well as see the latest ten games that you’ve played.
The categories make it easy to find particular game types quickly such as Table Games, Video Slots, Live Casino, and New Games.
Safety & Security
Genesis Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. The website uses an SSL Connection and PCI compliant methods, as well as industry-standard encryption technology.
Payments & Withdrawals
There are a sufficient number of banking methods to suit most players, including MasterCard, Visa, Paypal, Skrill, Neteller, Pay by Mobile, Paysafecard, Entropay, Trustly, Maestro, and EcoPayz. Overall, a pretty good selection.
The casino doesn’t charge its members to make deposits or withdrawals, and you can cash-out as little as £10, with withdrawal processing taking between one and five business days no matter what payment method you choose.
You can get help from the customer service team at Genesis Casino via live chat, email and telephone (N.B., the phone number is a free-phone number). However, the support hours are not advertised, which is not particularly helpful.
Bonuses & Promotions
There are three main types of promotions available, which are all long-term offers.
The first is the welcome bonus, which lets you enjoy a 100% match bonus of up to £100 when you make a first deposit of at least £10. You also receive 300 free spins on NetEnt’s Starburst slot, which are credited to your account in batches of 30 for your first ten days as a member. Before you can withdraw your bonus or any winnings gained from it, you must first meet the rather steep 40x wagering requirements.
The Weekly Bonus Mission offers Genesis Casino members a 25% reload bonus of up to £100 every Friday when they top-up their accounts with £50 or more between Monday and Thursday
Lightspeed Monday gives funded players an undisclosed number of free spins when they deposit and spend £10 or above from Thursday to Sunday.
Terms and Conditions: 18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 days. 30 Spins on Starburst games will be credited instantly + then 30 per day for 9 days. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Skrill + Neteller excluded. Always refer to Bonus Terms – www.begambleaware.org
There’s a small section on “Mobile Casino” near the bottom of the Genesis Casino website that explains how you can play popular games on the move by visiting Genesis Casino on your mobile browser thanks to the “state-of-the-art mobile casino design”.
Variety & Originality
With a choice of over 1,300 games, including roulette, jackpot slots, table games, video slots, and live casino games on offer, Genesis Casino surpasses our expectations admirably. Some of the most popular titles are Lady of Fortune, Gonzo’s Quest, Live Roulette, Rich Wilde and the Book of Dead, Starburst, Big Win Cat, Fire Joker, Hugo, and Immortal Romance.
Add a few exclusive games to the mix, and we’d happily award Genesis Casino a five-star rating for its games selection.
Loyalty & Rewards
Genesis Casino has a VIP programme that offers a dedicated account manager, exclusive bonuses, exclusive VIP events, monthly VIP prize draw, personalised birthday presents, personal withdrawal service, holiday packages and flights to Las Vegas.
While it sounds like they really know what they're doing to treat their most valued customers, it's not clear how to become a VIP. The current VIP page doesn't have any details on how to qualify or how to move through the ranks and we couldn't find any information on the FAQs either.