updated
byAva Louise

Virgin Games review

82%
Score Breakdown

0-29%

30-49%

50-69%

70-89%

90-100%

Full review criteria
updated
byAva Louise
82%
A Gamesys site that’s got more balls than Richard Branson.
bonuses & offers
first deposit
N/A
reload bonus
N/A
bonus spins
30
min deposit
£10
casino wagering
£10

Over 18s and new players only. Full T&Cs apply.

score Breakdown
design & Usability
customer Support
bonuses & Promotions
software & Gameplay
device Compatibility
safety & Security
variety & Originality
payments & Withdrawals
VIP Programme
pros
  • Jackpot games for a penny
  • Progressive room jackpots
  • Excellent V*Points loyalty scheme
cons
  • No extra/unique variants on offer
  • Needs more bingo promotions
about Virgin Games
platform
  • Gamesys
owner
  • Virgin Enterprises Limited
licence
  • Gibraltar (Gamesys Limited)
launched
  • Aug 4, 2011
payment methods
  • Debit/Credit Card
  • Paysafecard
  • PayPal
contact information
  • Contact Form
  • 0800 083 1833
  • Live Chat
social media
  • N/A

Virgin Games verdict

Virgin Games has had many facelifts over the years and has changed its software provider several times too. This is a good indication that the operator has a strong commitment to delivering the best possible product to its members. Are its exclusive daily free games, VIP treats, cashback, and 2-for-1 ticket offers enough to make it fly high above all other bingo sites?

design & Usability

Virgin Games presents you with a clear layout that allows you to move between the different game types available (bingo, poker, casino, slots, and live casino). The design uses the red and white colours of the world-famous Virgin brand and lets you get straight to the heart of the action by clicking the ‘Play Now’ button or view various pages such as promotions, winners, and games at your leisure.

customer Support

Virgin Games boasts an excellently designed “Help & FAQ” section that’s divided into four sections for Bonuses & Promotions, Technical, Banking/My Account, and Games. You can also view the most commonly asked questions. Furthermore, there’s the option to get in touch with the support team directly via live chat (which is available 24 hours a day, 7 days a week), telephone or online contact form.

bonuses & Promotions

Virgin Games offers unique and exclusive promotions for all the products in its portfolio, including bingo, casino, live casino, slots, and poker. Typical offers include double V*Points on new slots, cashback hours, daily free games (Search for the Phoenix and Doubly Bubbly) that give you a chance to win cash and free spins, refer-a-friend rewards, Super Links games, and 2-for-1 ticket offers. From time to time, there are promotions and prize draws which offer holidays and physical goods such as tablets.

The 200% welcome bonus gives you up to £100 in free funds when you make your first deposit of at least £10.

The only downside to the promotions at Virgin Games is that they aim to please everyone from casino and poker players to bingo and slots fans and, therefore, the range of bingo offers isn’t as impressive as some other dedicated online bingo sites.

software & Gameplay

Virgin Games uses Gamesys software as do Jackpotjoy and Heart Bingo. Due to the excellent reputation of both Virgin Games and its software provider, the bingo rooms are almost always busy. We dropped in to play mid-morning on a Thursday, and each of the three rooms contained more than 60 players and filled up to 200+ by the start of lunchtime. Chat hosts are always on hand to talk to and answer your questions. They also run regular free-to-enter chat games.

We recommend that you look out for the networked Super Links games as they usually offer generous prizes.

You can always view the current games that are taking place in the rooms, but we’d like to see a schedule that includes all the day’s games and a pre-buy option. 

device Compatibility

You can download the Virgin Games app for Apple devices, which allows you to play slots, casino games, and 90-ball games in the Enterprise Bingo room. There’s no Android app as Google doesn’t allow gambling apps in its Play Store. Provided you own a relatively modern smartphone or tablet, you can use the HTML5 site through your mobile browser, and it offers the same range of slots, casino games, poker games, and 90-ball Enterprise games as the Apple app.

We’re only awarding the operator three stars for its mobile offering as not only is a dedicated mobile page missing from the desktop site, but the 90-ball Adventure Room and 75-ball Voyage Room can only be played on desktops.

safety & Security

You can be sure that Virgin Games takes the safety and security of its members extremely seriously as it is fully licensed and regulated by the Great Britain Gambling Commission, uses Thawte SSL certificates to handle sensitive data, and strongly promotes responsible gaming. 

variety & Originality

While Virgin Games only offers two 90-ball rooms and one 75-ball room, all three come with exciting benefits. Enterprise (90-ball) opens 24 hours a day and allows you to play for varying prize amounts as well as jackpots of £5k to £25k for between 5p and 25p per card. Adventure (90-ball) offers the same massive jackpots, bags of chat games, and tickets for as little as 1p. The 75-ball Voyage Room allows you to purchase 100 tickets for just 10p each and play for patterns, blackouts, and jackpots. In addition, the daily Super Links games offer Full House prizes of between £250 and £1,000 every thirty minutes. However, there’s no mention of free bingo games.

The site boasts an extensive selection of non-bingo games to try, including live dealer blackjack, progressive jackpot slots, and poker.

payments & Withdrawals

Banking at Virgin Games is a doddle as there are multiple payment methods to choose from, including Visa Debit, Visa, Visa Electron, Paypal, MasterCard, Maestro, Skrill, Neteller, and Paysafecard.

The minimum deposit and withdrawal amounts are both £10, and withdrawals take a maximum of 24 hours to be processed, although we’ve regularly received them much quicker.

VIP Programme

Loyalty is rewarded at Virgin Games through the exclusive V*Points system. It gives you 1 V*Point for every £5 spent on bingo or £20 spent on casino games and slots. Once you've amassed a sufficient number of points, you can choose whether to redeem them for cash or Flying Club miles. There’s no VIP programme or tier-based loyalty system; so, every player is offered the same opportunities to earn V*Points. We have to say that we like the idea of being able to earn free flights for our next holiday. Plus, you can earn a £20 bonus each time that a friend you refer to the site deposits £10, wagers £40, and meets the necessary play-through requirements.

conclusion

If you’re looking for more than just online bingo, Virgin Games has a sterling selection of slots, casino games, and poker for you to discover. The site uses a slick interface that’s easy to navigate, and the customer support team is one of the most helpful and professional we’ve come across to-date. We love the operator’s original and varied choice of bingo games, but if we were writing it a school report, we’d tactfully suggest that it adds more free bingo offers and improves access to its rooms for mobile players.

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about Virgin Games
platform
  • Gamesys
owner
  • Virgin Enterprises Limited
licence
  • Gibraltar (Gamesys Limited)
launched
  • Aug 4, 2011
payment methods
  • Debit/Credit Card
  • Paysafecard
  • PayPal
contact information
  • Contact Form
  • 0800 083 1833
  • Live Chat
social media
  • N/A