What we recommend instead
It’s hard to find fault with Supercasino, and if we have to pick one niggle, it’s that it’s too similar to its sister site, Jackpot247. However, it’s worth noting that both sites have separate TV shows and their own live dealer games and presenters. So, you could take this as a positive by signing up at both sites to gain access to twice as many live games.
Design & Usability
Supercasino’s slogan is “feel it for real”, which refers to the fact that its roulette games are simultaneously broadcast live on national TV, and the website’s background features images of casino tables, studio lights, and an “on air” sign.
Navigating your way around is simple as the main menu bar contains just four options – Casino, Vegas, Live, and Promotions, and as you click on each one, you’ll see a preview of the games/offers available under each category.
At the top-right of the page, you can quickly sign-in to your account, join the site, view the help pages, or launch the live chat service. Lower down, there’s an appropriately-sized scrolling banner which outlines the current special offers, a live jackpot counter, and a list of the latest winners. There are also links nearer the bottom of the homepage that contain a guide to getting started at Supercasino, an introduction to the TV presenters, details about the VIP scheme, the Supercasino blog, and four informational videos that explain how the site works.
Software & Gameplay
The live games at Supercasino run on NetPlay TV’s own software while the other games are powered by Playtech. The desktop sites use a Flash-based browser, so all of the games can be enjoyed instantly. And, if you’re playing on a desktop, you can play multiple games in different windows. The quality of the graphics and the slick and smooth gameplay are first-class.
All of the live dealer games are exclusive to Supercasino as, although its sister site Jackpot247 also broadcasts on live TV and has an online casino, they each have their own shows and presenters.
Safety & Security
Payments & Withdrawals
You can use any of the following payment methods: Visa, Visa Electron, MasterCard, Paypal, Skrill, Neteller, Paysafecard, or Entropay.
Both the minimum and maximum withdrawal and deposit amounts are £10 and £5,000 respectively per transaction. Withdrawal requests are processed within 24 to 48 hours, and clear into your nominated account within 1 to 3 working days.
We don’t know why, but Supercasino charges a 3% fee for deposits made via Paypal. So, if you’re planning on using this payment method, you may wish to take this into consideration.
The casino gives you multiple ways to contact the customer service team, 7 days a week, 365 days a year. You can use live chat if you’re on a desktop, email, telephone (24/7), or post. Queries are resolved very promptly and professionally.
Bonuses & Promotions
There are some excellent promotions on offer to both new and existing members. The first deposit bonus gives you 100% extra (up to £200) on your first deposit of £10 or more, and the wagering requirements are fairly average at 25x.
On Mondays, mobile players can get a 50% bonus of up to £50 by making a qualifying deposit using the Supercasino mobile app; on Thursdays, The Bonus Banquet gives you 50% extra (up to £100) on as many as five deposits; Power Hour, which runs between 7 PM and 8 PM every Friday awards a 50% reload bonus of up to £50. On selected weekends, you can claim 25% of your net losses back (up to a maximum of £1,000) when you place at least ten bets worth a total of £20.
Each month, Supercasino runs an extra-special offer. Once recent example is a £1,000 cash prize draw which members could enter by depositing £20 or more and playing on any games, and all runners-up were offered twenty free spins.
Some of Supercasino’s promotions are exclusive while others are shared between the other two sites belonging to the NetPlay TV Group Ltd network – Jackpot247 and Vernons.
At the bottom of the homepage, there are links that let you download Supercasino’s mobile apps for Apple and Android devices. The About Us page also explains that you can play via the mobile-optimised website where you can enjoy the same live roulette games as desktop players.
Variety & Originality
There are three types of games to choose from – Casino, Vegas, and Live.
The Casino tab includes slots, roulette, blackjack, jackpot games, and live games. Many of the non-live games are provided by Playtech, so you’ll benefit from some of the most exciting progressive jackpot slots on the market, including the Age of Gods series, Batman and Catwoman Cash, Gladiator Jackpot, Everybody’s Jackpot, Beach Life, and Marvel slots like The Incredible Hulk.
There are several non-live versions of roulette such as 3D, Mini, Pro, American, and European, as well as blackjack games like 21 Duel, Surrender, and Switch.
If you’re not impressive by Playtech’s plentiful selection of slots, you can visit the Vegas tab where there are thrilling titles from IGT, Quickspin, Ash Gaming, including Cleopatra Plus, Pixies of the Forest, Clover Rollover, Beowulf, Firestorm, Full Moon Fortunes, and Goldilocks and the Wild Bears.
Of course, many players want to head straight for the live games selection, and thanks to the design of the lobby, you can tell which games are currently on air. There are four exclusive Supercasino games to choose from: Roulette Express Premium, Live Roulette, Roulette Express, and Roulette Nation, as well as three Playtech live dealer games: Live Baccarat, Live Blackjack, and Live Roulette.
Overall, the game variety is excellent, although we’d like to see a few more non-live casino games added. The idea of a live TV casino that doubles up as an online casino is a very original concept, although as Jackpot247 offers almost the exact same games as Supercasino, we can only award a four-star rating overall.
Loyalty & Rewards
Regular members earn loyalty points with every real-cash wager. There’s also a VIP Club which is by invite only, and it’s comprised of five different levels (Red, Bronze, Silver, Gold, and Platinum). The VIP page shows you which levels qualify for the various VIP rewards such as faster withdrawal times, a dedicated VIP manager, on-the-spot bonuses, VIP-only promotions, private tournament invitations, and VIP trips and prizes.