Royal Panda was created by a group of individuals who have over ten years’ experience in the online casino industry as both professionals and players. Sick of seeing badly designed websites, hidden bonus conditions, generic promotions, and half-hearted customer service elsewhere, the team decided it was high time an online casino existed which was truly committed to appreciating and entertaining players, as well as making ease-of-use a top priority. With an exclusive online loyalty shop, quirky and fun promotions, and an impressive range of games that includes live dealer offerings, Royal Panda seems to be just what the majority of online casino fans are looking for. But, is it too good to be true?
Royal Panda’s website is slickly designed, and uses high-quality images of its panda mascot (who looks the spitting image of Kung Fu Panda), players, casino floors, fireworks, and artwork from popular slots.
The brand’s logo is extremely clever. At first, it looks like a royal crown, but if you continue studying it for a couple of seconds more, you’ll notice that the gaps between the peak of the crown are actually a panda’s eyes, with the nose and mouth below it.
Finding your way around is a dream-come-true. At the top-right, there are links to Help, Join Now, and Login In, underneath which is a simple menu system that includes Play Now, Live Casino, Promotions, and Explore.
Underneath the main advertising banner (which scrolls between the available offers every seven seconds), you can see the current jackpot total, the lobby, the latest big wins, and the customer service contact details. N.B., there’s also a sticky ‘Help’ button on the right of every page.
Nearer the bottom of the homepage, there’s a fun and information intro to Royal Panda.
If only the customer service team operated 24/7, Royal Panda would be sailing through with top marks. While you can contact the team via live chat, email, or telephone, you can only do so between 09:00 and 00:30. The enthusiasm and helpful attitude of the agents is incredible, and left a lasting impression on us.
Royal Panda believes that all new players deserve a friendly welcome. So, when you make your first deposit, the casino will match it up to £100. The wagering requirements are not bad at all – 35x – and you have ninety days in which to play through your bonus funds before they expire.
Even if you’re not prepared to make your first deposit, you can still enjoy ten free spins to use on the Starburst slot by creating an account. The wagering requirements for any free spins winnings are also 35x.
Royal Panda tries hard to cater for players with varying tastes, and so, its Promotions page is regularly updated with offers for slots and live casino fans. Along with plenty of opportunities to win cash, there’s a weekly 50% Bamboo Bonus offer which lets you claim up to £150 every Friday.
We love that there’s an entire page called ‘Promotions Explained’ that clearly and concisely explains exactly how the casino’s bonuses and promotions work, including wagering requirements.
Royal Panda mainly runs on NetEnt software, but many of its games use Evolution and Microgaming software. The player interface allows you quick and easy access to a variety of game categories, and you can sort the available options by A-Z or popularity. You can also search for keywords, and view ‘hot and cold slots’.
The only thing that’s missing is a selection of exclusive games.
Royal Panda’s website is compatible with all major smartphones and tablets. There are more than 220 touchscreen games to choose from, including slots, live dealer games, blackjack, and roulette. You can either visit the site directly from your web browser or scan the QR code on the dedicated Mobile Casino page.
Royal Panda is licensed and regulated by the Malta Gaming Authority and the Gambling Commission of the United Kingdom.
The casino uses an Extended Validation (EV) SSL certificate from Comodo Secure, and its random number generator and independently audited games ensure that the outcome of each game is completely random.
First-class games are the order of the day at Royal Panda, with titles from Microgaming, NetEnt, Leander, NextGen, and Quickspin. The slots range from progressive jackpot games like Mega Moolah and Divine Fortune to brand-new releases such as Fairytale Legends: Hansel and Gretel and all-time favourites like Twin Spin and Thunderstruck II. There’s an excellent selection of classic slots, video poker, and table games. Plus, the live dealer lobby allows you to experience the excitement of playing versus a professional dealer at tables which host Live Caribbean Stud Poker, Slingshot Auto Roulette, Live Speed Roulette, Live Baccarat Squeeze, Live Ultimate Texas Hold’em and more.
While there are no exclusive games on offer, you won’t find the exact same line-up anywhere else as Royal Panda has no sister sites, doesn’t use white label software, and gets to choose which games it wishes to stock for its players.
You can use any of the following payment methods: Visa, Visa Electron, Maestro, MasterCard, Neteller, Skrill, Paysafecard, and Trustly.
Both deposits and withdrawals are fee-free, and cashing out can take as little as 24 hours.
You can deposit between £10 and £15,000 per transaction, and withdraw between £10 and £100,000.
The Loyal Panda programme is free to join, and regardless of whether you win or lose, you’ll still earn loyalty points every time you play real-money games.
It’s a multi-level loyalty programme consisting of Bronze, Silver, Gold, and Diamond, the entry requirements for which are clearly stated. You can spend your loyalty points at the Loyal Panda Shop, where the gifts range from tablets and smartphones to free spins on popular games, bonuses, branded merchandise, jewellery, and tickets to Las Vegas.
Although Royal Panda states that “the higher your level, the better the perks”, and mentions “gold-standard benefits”, it’s not 100% clear what privileges the different loyalty levels are entitled to.
It’s easy to see why players want to get their paws on Royal Panda Casino. Its commitment to making online gaming fair, fun, and rewarding for all is easy to see, and the fact that it boasts unique promotions and an online loyalty shop are major plus points. If the customer service hours were extended to provide around-the-clock support, a few exclusive games added, and Paypal included as a banking method, Royal Panda would be the cream of the crop.