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Betfair Casino Verdict
Both casual gamers and serious players will find plenty to hold their interest at Betfair Casino from excellent 24/7 customer service, flexible payment methods, and quick cash-out processing times to lashings of progressive jackpot slots, live dealer games, and juicy bonuses. The only areas we’ve identified where Betfair could enhance its online casino experience is with a few design tweaks (such as minimising the number of navigation menus) and by adding some exclusive games.
Percentage score
Design & Usability
Betfair Casino has an attractive interface. However, it would be better if different colour schemes were used to define each of the online betting options as having them all yellow and black is a trifle confusing.
There are three main menus – the top one allows you to move between the selection of Betfair’s online offerings such as Casino, Sportsbook, and Bingo. Directly underneath it is a menu that’s specific to the online casino, and it lets you view the promotions, VIP Club page, and different games on offer. The bottom menu, which is situated about a third of the way down the homepage consists of Promotion History, Winners, Comp Points, Download Client, Free Spins FAQ, and Refer and Earn. We’d prefer if the latter two could be combined as having three menus seems excessive.
Software & Gameplay
Betfair Casino uses Playtech software, which gives you the option to play instantly or by downloading software onto your desktop/laptop. Both options grant you access to an excellent range of games, so the choice is entirely up to you.
The software ensures first-class graphics, and smooth and fast game play. Nearly all Playtech games come with a number of player-friendly features and options, such as auto-hold, game speed, and graphics quality.
Unfortunately, the casino doesn’t offer any exclusive games at present.
Safety & Security
Betfair Casino is licensed and regulated to offer online gaming services by the UK Gambling Commission, as well as the Malta Gaming Authority. The website uses a secure URL throughout, and your financial and personal details are secured by Norton. You can view many key documents such as Responsible Gaming, Parental Supervision, Rules and Regulations, Privacy Policy, Security, and Terms and Conditions by looking for the respective links at the bottom of any page.
Payments & Withdrawals
You can choose from a range of payment options, including Visa, MasterCard, Paypal, Paysafecard, Bank Transfer, Neteller, and Skrill. The minimum amount you can deposit is £5. The withdrawal process is faster than average, and depending on your chosen payment method, you’ll usually receive your funds with twelve hours at the earliest, and two working days at the latest.
Customer Support
The Help link is rather hard to spot due to the size of the two top menu bars (N.B., you’ll find it at the very top left), and it opens a new window. There’s an online help centre which is searchable, but because it aims to encompass everything from sports betting and bingo to casino and poker, it’s not always possible to find what you’re looking for very quickly.
We love that there’s a plentiful selection of contact methods to choose from including live chat, telephone, online contact form, Facebook, and Twitter. However, support isn’t available 24/7 – only between 7.30 AM and 12.30 AM from Monday to Sunday.
Bonuses & Promotions
There’s an excellent no-deposit bonus available if you’d like to check out Betfair Casino before opening your wallet. It gives you a free £10 bonus with wagering requirements of just 10x.
With the welcome bonuses, there are three options to choose from. The first is an All Games Bonus which gives you 100% (up to £100) when you deposit a minimum of £10, and it comes with a 45x wagering requirement. The second is a 100% Slots Bonus of up to £1,000, and it requires you to deposit at least £10 as well as meet the 30x wagering requirements prior to making a withdrawal request. The third offer is a fixed £10 Live Casino Bonus with 20x wagering requirements, which you’ll qualify for when you deposit £10.
You can only view the other promotions by logging in to your account. They are changed monthly, and typically include free spins offers, monthly draws, and live dealer bonuses.
Device Compatibility
At the top of the homepage, there are Android and Apple symbols which, when clicked, redirect you to the dedicated mobile page. If you own a device of either type, you can scan the QR code to locate the free mobile app, or if you own any other make of smartphone or tablet, you can play by visiting mcasino.betfair.com.
Variety & Originality
If you’ve played at other Playtech online casinos, you’ll recognise many of the slots on offer. There’s a phenomenal selection of progressive jackpot slots, including Batman and Catwoman Cash, Age of Gods – King of Olympus, Adventures in Wonderland, Blade, Monty Python’s Life of Brian, Beach Life, Gladiator Jackpot, Iron Man 2, and Frankie Dettori’s Magic Seven. The myriad of non-progressive slots are thoughtfully divided into genres: New, Bonus Rounds, Free Spins, 25+ Lines, 15-20 Lines, Dollar Ball, 5-10 Lines, and Multi. Video poker, arcade games, card games, and table games are also on offer, as are live dealer tables for Roulette, Blackjack, Sic-Bo, Baccarat, Casino Hold’em, Hi-Lo, and French Roulette.
You can also transfer funds from your main casino wallet to your exchange games wallet or poker wallet if you’d like to play exchange games or poker.
Nearly all of the games at Betfair Casino (with the exception of some progressive jackpot slots and the live dealer games) can be played for free using the demo mode option.
Loyalty & Rewards
All funded players receive comp points by placing real cash bets, and 100 points can be redeemed for £1 cash.
If you meet the entry requirements of the VIP scheme, you’ll be automatically notified when you log in to your account. There are three VIP levels – Gold, Platinum, and Diamond, which each come with a range of exciting rewards including VIP event invitations, lower bonus wagering requirements, extra comp points, ad-hoc gifts, and a personal account manager.
VIPs can also take part in exclusive promotions throughout the month.
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