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Captain Spins Verdict
Overall, Captain Spins is an exciting addition to the White Hat Gaming portfolio, with a great range of gaming options and consistent promotions. This casino prioritises the industry’s regulations and offers 24/7 support to assist both new and existing players.
However, it would greatly benefit from a loyalty points reward scheme, as well as a better-categorised FAQs and Payment Methods menu.
Design & Usability
The site’s outline is well-presented with the homepage’s welcome offer banner introducing the Captain character, as well as the navigation menu links for Support, Games and Payment Methods.
However, the FAQs section is simply part of the Support – as well as the listed contact options – and remains limited, with no option to search or filter through potential questions. Although there is visible effort to list software providers, payment methods and T&S information, it seems fairly scattered and would benefit from better organisation.
Software & Gameplay
With over 1,500 games from some of the best developers, Captain Spins could well be your next gaming destination. The huge games library is brought to you by popular names like Quickspin, Red Tiger, 2by2 and others, titles like Lucky Lightning, Medieval Mania, Giant’s Gold and many more come to life!
With vibrant HD graphics, game types including slots, live casino, table games, scratch cards and jackpots can be enjoyed in the well-categorised lobby. As well as this, these can be filtered by specific search or found in the New Games & Favourites sections.
Safety & Security
Operated by White Hat Gaming Limited and licensed by both the British Gambling Commission and Malta Gaming Authority, this casino has an SSL encryption secure link for safe processing of personal and payment details.
With 24/7 support, players can discuss their queries and get them resolved as quickly as possible.
Payments & Withdrawals
Captain Spins supports most major payment methods, including Visa, Mastercard, Maestro, as well as PayPal, Neteller, Skrill and more. In comparison to instant deposits, it takes up to 2 working days to accept a withdrawal request, which can lead to slow processing times for cash-outs.
Captain Spins offers 24/7 support via email or Live Chat, there are also operators speaking different languages to assist players. This is a useful feature, however, it could potentially be improved even further with the introduction of a phone line number for those who prefer speaking over the phone or have trouble with internet connection.
Bonuses & Promotions
On the homepage, players are instantly met by Captain Spins himself, introducing a spin-tastic welcome offer New players can claim 520 bonus spins to play on one of the most popular slot games of 2021, Book of Dead. Players should note that these bonus spinsmust be used within 30 days and come with a wagering requirement x35.
Generous promotions dont end there, with the addition of a Monthly Promotions calendar players, can take full advantage of this handy tool and take part in competitions and tournaments to maximise their winnings and rewards.
Unfortunately, there is no loyalty scheme or a VIP club available at present to UK players, meaning that players can only benefit from direct game winnings or promotional bonuses, which can be discouraging for those looking for an extra special casino experience.
Terms & Conditions: 18+. New players only. One welcome package per player. Max bonus bet £5, Min deposit £20 1st deposit: get 100 bonus spins, 2nd Deposit: get 120 bonus spins, 3rd deposit: get 140 bonus spins, 4th deposit: get 160 bonus spins. All spins are on slot game Book of Dead only. Bonus funds must be used within 30 days and bonus spins within 10 days. Max winnings from bonus spins are equivalent to the number of spins awarded. Spins winnings credited as bonus. Bonus funds separate to Cash funds, and are subject to 35x wagering and withdrawal requirements. Full Terms Apply.
Captain Spins is fully optimised and is accessible on desktop, mobile and tablet, for the same high-quality graphics and instant-play mode experience – wherever and whenever you want!
Variety & Originality
Powered by top industry developers and presented in useful categories, there is an extensive range of gaming options to choose from, as well as collecting bonuses for selected games through different promotions, such as Welcome Package free spins on Book of Dead.
Loyalty & Rewards
The site offers a range of daily, weekly and monthly promotions, which can be found and followed through with the use of a handy Promotions Calendar. Players can choose to play daily or choose selected promotions that they want to take part in.
However, the site does not have a Loyalty Scheme nor a VIP club, which can be problematic for users that look for a more personalised experience or consistent, point-based rewards.