Grosvenor Casino

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Grosvenor Casino Review

Updated Dec 20th 2023 By Ava Louise

Grosvenor Casino was founded in 1970, and as well as operating over fifty land-based casinos across the UK, its owner – The Rank Group – owns multiple Mecca Bingo clubs, an online casino and an online bingo site. Grosvenor’s award-winning online casino has become one of the UK’s most popular games sites thanks to its remarkable selection of games, varied promotions, fast payouts, and generous rewards programme. With such impressive credentials, players are bound to go into Grosvenor with high expectations.

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Grosvenor Casino Verdict

Variety is the spice of life at Grosvenor Casino, and thanks to the Rank Group’s commitment to expanding the site’s offerings as regularly as possible, you’re unlikely to want for anything. The rewards scheme is particularly impressive, and the low wagering requirements are very attractive.

96 Rating

Percentage score

Design & Usability
Software & Gameplay
Safety & Security
Payments & Withdrawals
Customer Support
Bonuses & Promotions
Device Compatibility
Variety & Originality
Loyalty & Rewards

Design & Usability

Grosvenor’s logo and branding use a simple black and white colour scheme, which is present across the website as well as the signage at Rank’s “G” Casinos. The website’s high-quality graphics help to enhance the latest offers and newest games that are featured in the scrolling banner on the homepage and you can browse the entire games catalogue prior to signing up.

The main menu is also well-designed and lets you access the seven different products on offer (Live Casino, Slots, Casinos, Jackpots, Table, Poker, and Sport), the current promotions and membership.

There are quick access buttons at the top of the screen, which allow you to log in or join.

Software & Gameplay

Like Gala Casino, Grosvenor Casino uses Playtech software to run its no-download and mobile casinos. Playtech is one of the most respected gaming software manufacturers in the world, and consequently, the lobby and games load extremely quickly and rarely disconnect you, and unexpected downtime is very uncommon.

As well as well-known slots from big-name manufacturers like IGT, NetEnt, Microgaming, NYX, and Playtech, the lobby also features several exclusive games such as Heroes of Spin and River Queen.

Safety & Security

Grosvenor Casino is regulated and licensed by the UK Gambling Commission and is GamCare certified. It is also licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission.

The website uses a secure URL throughout, and uses a Verisign SSL certificate to protect your sensitive data. Links to the terms and conditions, privacy policy, and responsible gambling pages are also listed in the footer of every page.

Payments & Withdrawals

You can use any of the following payment methods: Visa, Maestro and MasterCard and e-wallets, including Paypal and Paysafecard.

Withdrawals are usually processed very quickly, and you should receive your funds within three to seven business days, depending on your chosen banking method.

The minimum deposit is usually £5, but differs for Paypal. Minimum withdrawal amounts are £5.

Customer Support

Grosvenor Casino offers 24/7 customer support via live chat and a call centre. The response times are extremely good, and you rarely have to queue to speak to an agent via live chat or telephone.

Contact via phone is available 7 days a week from 8am – 8pm.

We found that the majority of queries are resolved immediately, and our opinion of the support staff is that they’re thoroughly professional, knowledgeable, and helpful.

Bonuses & Promotions

If you’ve ever visited one of Grosvenor’s UK casinos, you can claim a £20 no-deposit bonus when you join the site. You don’t need to provide any debit or credit details (just your membership number), and the wagering requirements are impressively low at just 1x.

The welcome bonus gives you a £30 free when you make your first deposit of £20 or more. Unfortunately, it appears that this bonus is capped at £50 which some players might find a little miserly.

We’re also impressed by the sheer number of exclusive promotions that run across the site, and you’ll often find massive cash giveaways and the chance to win holidays. There are always two Game of the Week promotions operating – one for live casino fans and one for slots lovers – that let you earn double Play Points throughout the week.

Device Compatibility

A link to the iOS mobile casino app is provided under the Shortcuts menu at the bottom of the homepage, and it gives you access to more than 100 mobile-friendly slots and casino games, as well as Grosvenor’s sportsbook. However, we’d like to see a dedicated mobile page which explains that you can also play at the site using iOS, Android, and other devices via your web browser.

Variety & Originality

Grosvenor Casino stocks all manner of games from Playtech, WMS, Amaya, Ash Gaming, Blueprint Gaming, NextGen, Barcrest, Bally, NetEnt, and more.
You can play at Roulette, 3-Card Poker, Baccarat, Caribbean Stud, and Immersive Roulette live dealer tables, many of which are manned by Grosvenor’s own dealers.

There are slots such as Twin Spin, Book of Dead and Cleopatra, plus a whole section of the lobby that’s dedicated to in-club slots. You can also play exclusive slot games like River Queen and Heroes of Spin.

Plus, you can play a plethora of poker games and enter poker satellites, or bet on football, tennis, greyhounds, horses and more.

Loyalty & Rewards

You can earn Play Points online, on your mobile, and in your local casino, and you can redeem your points for bonus cash, experience packages, or a range of gifts such as iPads and digital cameras via the Play Points catalogue. If you earn more than 8,000 points over a twelve-month period, you’ll receive a Play Points Gold Card which gives you access to special deals and offers, personalised rewards, and birthday offers. You can earn points playing games in-club and online, and when you order food or drink in a G Casino.

VIP players receive a Black Card, which comes with several great benefits such as a personal account manager, exclusive in-club and online promotions, invitation-only events and hospitality, Black Card bonuses, and enhanced Play Point earning. You can apply online to become a VIP by visiting the Loyalty page.

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