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32Red Casino Verdict
32Red Casino is a strong site with a lot to offer. Everything feels very polished here, from the design to the artwork and little touches like interesting flavour text. Promotions stand out and the game selection is very good, thanks to the exclusive, though more developers would be nice to see. A strong VIP system, full mobile functionality and plenty of payment options help to seal the deal; this is one of the most interesting sites out there right now.
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Design & Usability
32Red Casino has a bold red, white and black colour scheme and a slick style. To keep things fun, they also have some quirky elements, such as a white-haired, wise Chinese man for a mascot. Let’s hope he knows the secrets of the slots!
The site is responsive and well laid out, with each new page keeping the same header, which has links for the other site areas like poker. There is photo artwork everywhere, particularly in the promotions area, which gives the site a quality feel. Registration won’t take a minute and gives you access to a little notification centre and account control panel. The site is available in 8 language settings.
Software & Gameplay
The site offers a ‘premium casino’ download option, but while it runs nicely and looks good, it’s not really needed since the main site is very smooth. Return to the home page to see the full games list, which you can search or browse.
Games load in a large window, with a themed backdrop. You have an unobtrusive sidebar with other slots to play, or a top bar with links to the home page and account controls. A simple, useful overlay without any issues. You can remove all distractions and go full screen if you desire.
Safety & Security
You’ll find useful responsible gaming guidelines here, along with controls to limit your spending. 32Red Casino also works with eCOGRA to ensure fairness in their games.
The site is licensed and regulated by the Government of Gibraltar and UK Gambling commission, which you can verify at the site bottom. Finally, you’ll find all pages covered by security certificates, with encryption to protect your transactions.
Payments & Withdrawals
Depositing is easy enough here, if a little long-winded; click the Deposit button to open a pop-up cashier. You can easily see the methods listed and ways to sign up to them if you aren’t a user already. Withdrawals remain pending for one day and aim to be processed on the next working day, which should result in 2-4 days wait.
32Red Casino accepts various payment methods. Credit and debit card users have MasterCard, Maestro and Visa, or there’s PayPal, Skrill, Neteller, PaySafeCard, EntroPay, Sofort, Citadel Instant Banking and Eco! More than enough there for anyone, so well done 32Red.
Customer Support
32Red Casino has a whole help centre, which you can find from most pages. This section has a long and detailed set of FAQs which is very handy indeed and can be searched. You can search for contact options here, but having them displayed up front would be more useful.
You can reach a support area from the footer links, but this also just directs you to the help centre. Fortunately, support is available 24/7 in the forms of live chat, email and telephone. Good options, but they need to be easier to spot.
Bonuses & Promotions
There’s a good promotional mixture at 32Red. Offers change regularly and always have a theme. At the time of writing, the Pollen Party slot was new and the site offered a race to unlock free games via achievements, with the fastest getting £1,000. There is a daily casino bonus with Dish of the Day, plus live roulette boosts and random daily giveaways.
The welcome bonus is themed, giving you £32 free for each £10 deposited, up to £160. Nice idea! This bonus has a 40x wagering requirement. You can also claim a £10 no deposit slots bonus before depositing, to look around. This requires you to give your mobile number.
Device Compatibility
32Red Casino has a useful mobile page which will tell you about their device compatibility. The site has apps for both iOS and Android, with the latter being presented and explained when you visit the site on your browser. You can also simply play the site in your device’s browser if you haven’t make your mind up yet.
The mobile site and apps are very similar. The site offers over 100 of their top slots and table games, plus full account access. Navigation is pretty simple with swipes and taps, plus it retains the feel of the main site. The full package.
Variety & Originality
The variety is good at 32Red Casino, though they only use one provider, which limits things a little. The games are by Microgaming, so you have some very popular and pretty slots, such as Game of Thrones and Jurassic Park. There are 295 UK slots, 10 live casino games and 9 roulette games. Though the casino games are a little thin and there’s just the one developer, your membership here also gives you sports betting, bingo and poker, so overall you have plenty to play!
This site has an exclusive slot, in the form of Ant and Dec’s Saturday Night Takeaway. It’s a fun game with some nice features, starring the two UK TV favourites. An exclusive is always nice to see as it gives you something new to do when you join.
Loyalty & Rewards
32Red Casino has Red Ruby loyalty points, which build up as you play and can be later converted to casino chips. Your number of rubies also determines your loyalty level, starting at Bronze, then Silver at 1,000, up to Platinum. You need to keep earning to stay in your tier. Higher tiers get bonus points and personalised promotions. You can then enter Club Rouge, by invitation only, for the full VIP experience.
Club Rouge members get birthday treats, deposit bonuses, gifts, exclusive promotions and personal support. The overall system is very good, having something for both high rollers and daily players, but it does require a lot of investment.
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