Live Roulette is the new name for Mr Smith Casino, and if you’re familiar with the latter, you’ll find that it has totally changed.
The casino is owned by the Betsson Group, who is known for creating Betsafe, Supercasino, Jackpot247, and Vernons Bingo.
As the site’s name indicates, there are a wealth of live roulette tables to choose from along with blackjack and other casino games. There’s also a four-part welcome package for new customers.
To find out if we feel that Live Roulette is the best place to play live dealer games, keep reading.
Our first impressions of Live Roulette are that it looks very professional. The background is a navy blue, the logo is red-and-white, and the currently used tabs are highlighted in red. There are multiple images of live dealers and casino players plus a sliding banner which shows you the welcome bonus and other special offers.
You don’t need to move from the homepage to view the games as the lobby is directly underneath the ad banner. The main menu lets you move to the Vegas part of the site which is where you’ll find mountains of slot games as well as the Promotions pages.
There’s also a drop-down menu at the top-left which contains links to further areas of the site, a handy “Help” button at the top-right, and a search facility.
Click the “Help” icon and you’re directed to the casino’s Help Centre where you can perform searches or view the most popular FAQs. There are also links to the live chat, email, and call-back request services which all have impressive response times of as little as 30 seconds. It’s particularly good to see that emails are normally responded to within 30 to 60 minutes.
The welcome package consists of four bonuses which you can qualify for by making four deposits of at least £10 each. You can get 50% (up to £50) with your first deposit, 25% (up to £25) with your second and third deposits, and 50% (up to £50) with your fourth deposit. Please be aware that all of these bonus offers come with 40x wagering requirements and that deposits made via Neteller and Skrill are not eligible.
While Live Roulette claims to offer “some seriously cool weekly deals”, the link to the Promotions page is broken and, therefore, we cannot assess what (if any) special offers are available.
Betsson’s own software is used to power Live Roulette, and it allows you to quickly move around the website as well as load the games in seconds.
The games are conveniently divided into categories and there’s also a search box.
There are no Live Roulette mobile apps as the website is optimised for mobile devices and makes it easy to play both live dealer games and slots on the move. If you receive a call whilst playing, the games are automatically paused which is nice.
Live Roulette is licensed and regulated by the Great Britain Gambling Commission and the Malta Gaming Authority, and it’s also certified by Gamcare.
All of the pages use secure URLs, and deposits are processing using state-of-the-art encryption software. There’s also plenty of information about security, privacy, and responsible gaming.
At Live Roulette, you have the choice of playing at Live Casino or the Vegas site.
The live casino boasts a wealth of Evolution Gaming tables, as well as tables that are hosted in the USA as well as Aspers Casino in London. There are multiple roulette and blackjack variants as well as other game types including Side Bet City, Caribbean Stud, Baccarat, Three Card Poker, Ultimate Texas Hold’em, Infinite Blackjack, Dream Catcher, and Dragonara Roulette.
When you visit the Vegas portal, you’ll find classic slots, video slots, and jackpot slots from developers including Microgaming, WMS, NetEnt, IGT, Quickfire, GTS, and Play’n GO slots. Examples include Extra Chilli, Raging Rhino Megaways, Sizzling Hot Deluxe, Coins of Egypt, Wolf God, Book of Ra, The Goonies, Dead or Alive II, Action Bank, Who Wants to be a Millionaire, Leprechaun Song, Vikings Go Berzerk, Win Escalator, and Dragon’s Luck Power Reels.
There’s also a range of exclusive slot games that are only found at online casinos operated by Betsson.
Live Roulette allows you to fund your account via Visa, Visa Electron, MasterCard, Paypal, Skrill, Neteller, Paysafecard, or Entropay. You can deposit between £10 and £5,000 and withdraw amounts of £10 or more.
Withdrawal requests are processed very quickly and usually take no longer than 24 hours.
Unfortunately, we were unable to find any evidence of a VIP or loyalty programme at Live Roulette.
There are two things that could help to improve the customer experience at Live Roulette – a VIP scheme and a working promotions page. Other than these two issues, Live Roulette is an excellent online casino from a trusted and award-winning operator that lets you enjoy both live dealer games and slots.