updated
byBret Allen

PokerStars Casino review

78%
Score Breakdown

0-29%

30-49%

50-69%

70-89%

90-100%

Full review criteria
updated
byBret Allen
78%
Big brand casino site with a few issues holding it back
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score Breakdown
design & Usability
customer Support
bonuses & Promotions
software & Gameplay
device Compatibility
safety & Security
variety & Originality
payments & Withdrawals
VIP Programme
pros
  • Great variety of games
  • Mobile apps for iOS and Android
cons
  • No live chat support
  • Software could be stronger
about PokerStars Casino
platform
  • Proprietary
owner
  • Stars Interactive Ltd
licence
  • Isle of Man (Stars Interactive Ltd)
launched
  • Jan 28, 2015
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
  • Entropay
  • Paypal
contact information
  • Contact Form
social media
  • N/A

PokerStars Casino verdict

PokerStars Casino is part of the wider Pokerstars site, offering of course poker and sports betting. This is a very busy site with no shortage of games and a notably good table games setup. Some good mobile options make this an interesting site - will you be joining the stars?

design & Usability

In terms of theme, there isn’t a lot to see at PokerStars Casino; this site opts for minimalism and looking swish, rather than welcoming. There is a site logo in the form of a dice with a star, which is used throughout the site, plus you get some nice photography. The colours are black, white and red, so it’s a simple but bold site with a smart appearance.

The site is very easy to use. Registration only takes a minute. You have links for the sports and poker sections of the site, or below that there’s the various site sections. A third row gives you game choices such as slots, live casino and so on. The account area appears on a panel. The site looks a little crowded at first but it’s navigable and accessible. The site will push you to download software, but it isn’t really needed. You should find this straightforward to use if you wish, though it uses a small window.

customer Support

This site offers a full help section, with contact information and detailed FAQS, including gameplay guides. This goes a long way towards making information easier to find.

PokerStars Casino can be reached through a contact form, but you do not have phone or live chat here which is a major downside. Only having email will result in waits for responses, though the team are available 24/7 which helps.

bonuses & Promotions

The welcome bonus at PokerStars Casino is a 200% cash match, up to £400. You can effectively triple your first deposit, but the terms are very unclear. To convert your Casino bonus and any winnings to real cash, you must earn a rate of 3 StarsCoin per £1 of bonus received before the bonus expires. This varies from slot to slot, for example Adventures in Wonderland will earn you 1 coin per £5 spent. You could be a long time trying to withdraw your bonus here.

There are some other fun promotions here, such as daily challenges and deposit bonuses for Live Dealer, but several of these require you to download the software to access them.

software & Gameplay

On the main site, games appear as a neat set of tiles, with categories to narrow them down, or alphabetical sorting. The games load in a pop-up window without any special functions, but it works well enough.

The downloaded software is about the same, though you’re limited to a smaller space.  You have rows of game types along the top and the same sorting funnels. Oddly enough, despite this snazzy software, the games still load into a window without anything special other than a lobby link.

device Compatibility

Not only do you have instant and download play here at PokerStars Casino, you also have a mobile site which you can access on your phone or tablet browser. The site makes this nice and clear, too. There are even iOS and Android apps.

The mobile site looks just like the main site, to its credit, keeping the layout as intact as possible. It’s a smooth experience and the games have full mobile controls, so there are no complaints to make here.

safety & Security

PokerStars Casino is licensed and regulated by the UK Gambling Commission, which you can check on the site footer. You also have access to good responsible gaming information and can limit how long you spend on site.

This site has security for all pages, with encryption to protect your details. The site also has a checkable certificate of fairness from Gaming Labs.

variety & Originality

There are over 370 slots at PokerStars Casino, so you have plenty to get you started. These include six jackpot titles and a big mix of different providers. There’s NetEnt with the ever-popular Starburst, Microgaming with Ariana, then Quickspin, Leander, iSoftBet, Blueprint and more. A solid selection indeed.

Table players will enjoy 18 roulette, poker and blackjack titles like Atlantic City. There’s a handful of video poker machines and seven live dealer options. Most interestingly, this site has multiplayer roulette, blackjack and other card games, which you don’t see on many sites. These include some very nice graphics with animation. Don’t forget the sports betting and poker too!

payments & Withdrawals

The deposit section is very straightforward; in fact, it’s just a panel with a series of icons to click. Withdrawals will take around 72 hours to process but should be speedy after that.

PokerStars Casino accepts Visa, MasterCard, PayPal, Skrill, Neteller, EntroPay, PaySafeCard, mobile payments and Neosurf, most of these having no fees. A really great setup there.

VIP Programme

You earn StarsCoin each time you play on this site, which you can later convert to cash through a great online store. You can also trade the coins for wallpapers, clothing, gifts, accessories, books and more! This is a really nice system and makes loyalty points more interesting.

However, there is no actual VIP high roller setup mentioned on the site.

conclusion

PokerStars Casino is a curious site which seems to be split between downloads and instant play, probably because it grew from a poker-only site which is typically a software-based affair. Once you navigate a little, you should find it easy to use and be impressed with the broad game selection. Mobile players will get a lot out of this site and the range of payment methods is a big plus point. The biggest downside here is lack of live chat support.

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about PokerStars Casino
platform
  • Proprietary
owner
  • Stars Interactive Ltd
licence
  • Isle of Man (Stars Interactive Ltd)
launched
  • Jan 28, 2015
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
  • Entropay
  • Paypal
contact information
  • Contact Form
social media
  • N/A