Rise Casino is so called because it promises to “elevate your gaming” with a choice of 300+ online slots and games from the best software suppliers, “limitless” rewards, and the option to play on the go using mobile and tablet devices. The brand also offers limitless support, a highly secure website, safe payments, and a Help Station which aims to get players back up and running super-fast.
Rise Casino is owned by Cassava Enterprises and duly runs on the Dragonfish casino software platform, which it shares with several sister sites including Secret Slots, Island Jackpots, Zinger Spins, and Kozmo Casino.
But, does it rise to the challenge of providing one of the top online casino experiences around?
Finding your way around as a potential new customer would be a heck of a lot easier if you could view the full games lobby, promotions page, and a menu system. Unfortunately, you only gain access to these elements of the website by registering for an account, although that’s not to say you need to make a deposit by doing so, because you don’t.
Once you’re logged in, things become a lot clearer as you can see how many players are currently online at the top of the screen, as well as your current balance, a link to the current promotions and your account page, and the games lobby which can be viewed by clicking on the All, New or Faves categories or searched.
The only ways to contact the support team are via telephone (which operates between 10 AM and 2 PM from Monday to Sunday, and is toll-free) or online contact form. The team aims to respond to (although not necessarily resolve) messages within four hours.
The welcome offer isn’t exactly generous as you only receive twenty-five free spins which can solely be used on the Fluffy Favourites slot when you make an initial deposit of £10 or more. Not only does this mean that there’s no incentive to deposit higher amounts, but you can also only win a maximum of £2.50 with your free spins. The only saving grace is that the welcome offer is free of any wagering requirements.
The casino also operates daily promotions which typically offer you a fixed number of free spins when you make a qualifying deposit. But, be warned as the daily offers are accompanied by 60x wagering requirements.
While we’re fans of Dragonfish bingo software to a certain extent, the same can’t be said of the software manufacturer’s casino platform. As well as the design issues that we mentioned at the start of this review, the layout of the lobby is hard to follow, you can’t organise games by A-Z or software supplier, and there’s no option to play games in full-screen mode.
On a more positive note, the software seems relatively stable and allows you to favourite games that you enjoy.
The homepage introduction confirms that you can enjoy Rise Casino games on smartphones and tablets, but it would be even more helpful if it was explained how. Rise Casino doesn’t offer any mobile apps; instead, the website is optimised for mobile devices and, therefore, you just need to enter the site’s URL into the address bar of your mobile browser.
Rise Casino is licensed and regulated by the Great Britain Gambling Commission and the Government of Gibraltar/Gibraltar Gambling Commissioner, so you’re in safe hands.
In the website’s footer, you can see the eCOGRA logo plus links to the operator’s privacy and fair play policies, and there’s further information about the Random Number Generator and SSL certificate in the Help section.
Although Rise Casino touts itself as an online casino, you won’t find any live dealer on offer here, and the range of table games and video poker games is minimal. There are, however, at least 300 online slots and jackpot slots from the likes of IGT, NetEnt, WMS, Bally Technologies, and Eyecon, including Millionaire Genie, OMG Kittens, Da Vinci Diamonds, Secrets of Atlantis, Bonanza Megaways, Danger High Voltage, Mega Fortune, and Striker.
The instant wins are hard to find as they’re lumped in with the sizeable collection of slots, but there are decent titles to be found if you have the patience to go looking for them such as Slingo Rainbow Riches, Love Island Slingo, and $10k Cash Cuisine.
The support banking methods are Visa, MasterCard, Maestro, Wire Transfer, Entropay, Paypal, Neteller, and Paysafecard.
The minimum deposit amount is £10 while the minimum withdrawal amount is £20. Like all other Dragonfish bingo and casino sites, Rise Casino makes you wait forty-eight hours before processing your withdrawals, which some players may find frustrating.
The Rise Rewards loyalty programme consists of twelve tiers, each of which offers various rewards, and you become a member as soon as you start funding your account. Annoyingly, there’s no way to see exactly what perks are offered at each level, but the Rise Rewards page mentions you start getting daily free spins from Level 1, followed by monthly cashback and VIP perks at the higher levels.
The design of Rise Casino could definitely be improved to make it more user-friendly, but even if it were, we’re not sure that the site has enough going for it to attract regular online casino players. For example, the meagre welcome offer and daily promos that come with 60x wagering requirements combined with the tiny range of table games leave Rise Casino trailing behind the likes of 32Red Casino and Casumo.