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Costa Games Verdict
Costa Games is a very fun site, with a nice theme and a good game selection. This feels like a true counterpart to Costa Bingo, though as a casino site it lacks certain things like hosting. The variety of slots is strong, though table games don’t fare so well. Customer support is generally good and promotions are varied, but lack of e-wallets may put some players off. If you use cards, it’s well worth checking the site out and grabbing the welcome bonus.
Percentage score
Design & Usability
Costa Games has quite a fun theme, with smiling sun logo in a cartoon style. The sun hangs around in the blue skies over an island paradise, which forms the site background. This artwork is used throughout and it’s pretty nice, good enough to make the site feel distinct.
To better show the artwork off, the site has a very thin navigation bar with a few clear links and your account login, while the usual graphic panel is designed to blend in with the background, which is a very good idea. The site is easy to use and has quick access to help, though text could be larger in places.
Software & Gameplay
The game lobby is simple at Costa Games, but you may initially miss that the navigation bar is your method for selecting categories. There is no search box, so you may be scrolling for a while. The right-hand side of the games list is used to show your account information and offers.
The games load in a basic pop-up window, with no special controls. However, they do load up nice and fast.
Safety & Security
Costa Games has a full responsible gambling section with options like self-exclusion. You can also see that security is good here, with encryption used to protect your payments.
The site is regulated and licensed by the UK Gambling Commissioner and the Government of Gibraltar. Finally, fairness is guaranteed by the eCOGRA logo, a third-party organisation that audits gambling sites.
Payments & Withdrawals
Costa Games handles deposits through a pop-up window, with a pretty straightforward set of icons to follow. You have the choice of using phone or wire transfer as well as your online payment methods. Withdrawals are quick to request too, but may take up to 7 working days to actually arrive.
This site accepts credit and debit cards by MasterCard and Visa, or PaySafeCard. The selection is really very limited and lack of e-wallets will put off many players.
Customer Support
The help button will take you to a small page with some welcome text and contact methods. Costa Games does not offer live chat, unfortunately, but you have email and phone. The phones are not open 24/7, sadly.
The team are friendly here and will soon sort out issues, but if you prefer, there’s also a full FAQ area for everyday questions.
Bonuses & Promotions
There are plenty of promotions at Costa Games, just make sure to use the black sub-menu on the navigation bar to find them. You have Mega Mondays with 5 free spins if you deposit £20, triple chips on Tuesday and rewards for big spenders on the weekend.
The site offers 5 free spins as a no deposit slots bonus, but that’s not really a great deal, just enough to check that the games work!
(5 Free Spins: New players only. Offer valid until further notice. Players must register a valid credit or debit card to receive free spins. Withdrawal restrictions apply: wagering 80x free spins winnings. Wagering requirements vary by game. Full T&Cs apply).
The main welcome bonus is better, offering a 100% deposit match up to £50, with 100 free spins. However, this is split into 10 spins every 3 days, so you may run out of patience before spins.
(Welcome offer: Non-funded players only. Offer valid until further notice. Min dep. £10. Max bonus £50. Withdrawal restrictions apply: wagering 40x Bonus & 40x Deposit. Wagering requirements vary by game. 10 Free Spins are credited within 10 minutes of the deposit. The remaining 90 Free Spins are credited in sets of 10 every 3 days. Full T&Cs apply. 18+ only).
After this, you can claim 50% up to £50 on your second deposit.
(Significant Terms: Offer Valid until 23:59 25/03/20. Min dep. £10. Max bonus £50. Use code 2. Valid on 2nd Deposit only. Withdrawal restrictions apply: wagering 40x Bonus & 40x Deposit. Wagering requirements vary by game. Full T&Cs apply).
Device Compatibility
You can access Costa Games through your mobile browser, which will work on most devices, or iPhone and iPad users can download an app from the store. Both give a pretty similar view.
The mobile site follows a standard Dragonfish template, which is simple and effective. You have tiles of games which you can scroll up and down, or move left and right to change category. The full game selection is available and you have account access.
Variety & Originality
Though the game selection is not enormous at Costa Games, you do get a nice mixture of providers. There are popular NetEnt titles like Spinata Grande, Eyecon titles like Fluffy Favourites and Williams Interactive games like OMG Kittens. There are also over 20 jackpot titles, including Treasure Fair by 888.
There are 18 casino titles at Costa Games, including European roulette, American roulette, Texas hold ‘em and Deal or No Deal video poker. The selection is enough to catch your eye, but there are no live dealer games.
Loyalty & Rewards
The Costa Games VIP Club is a pretty standard affair with five VIP tiers, which you rise through as you deposit. The amounts needed are very clear, which is always good, starting with £25 to get to the first level. You also gain Chips as you play, which you can redeem in the site’s store for products, cash bonuses and free spins.
You’ll also see regular VIP offers, such as deposit bonuses. However, there is not a full high roller experience here.
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