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Twin Casino Verdict
Apart from the absence of a VIP/loyalty scheme, Twin Casino offers an abundance of exciting games and holds plenty of appeal thanks to its fast withdrawal processing times, mobile-friendly software platform, and easy-to-use website. But, until it’s possible for UK players to join the casino, there’s not much point trying to sign-up.
Percentage score
Design & Usability
Although the brand name, Twin Casino, sounds intriguing, there’s nothing obvious to explain why such a name has been chosen. For example, there are no images of twins nor two games lobbies powered by different software platforms as can be seen at RedBet with its NetEnt-driven Casino Red and Microgaming-powered Casino Blue.
Confusion aside, the design of Twin Casino is actually very nice. The dark grey background makes the images on the promotional banners and the game thumbnails look sharp and bright, and the mini-menu at the top of the homepage is complemented by an expanding menu bar that includes Payment Options, Get in Touch, Security, About Us, language options, and social media account links. There’s also a live chat launch button at the bottom-right.
Software & Gameplay
Twin Casino runs on bespoke software that offers members a good mix of software providers, including NetEnt and Microgaming. The option to filter by Providers, Features, and Themes combined with the ability to sort by A-Z and Popularity is an excellent addition to the games lobby. The game thumbnails also display the newest games, as well as ‘hot’ games, and you can play almost every title in demo or real-money mode.
Safety & Security
Although Twin Casino Lucky is licensed and regulated by the Malta Gaming Authority and the Curacao EGaming Commission, it does not hold a UK Gambling Commission license. Section 9 of the Terms of Use also state that players from the United Kingdom (as well as many other countries) are not allowed to register an account.
SSL encryption is used to keep your data private, and all monetary transactions are secured via PDI DSS-compliant payment methods.
Payments & Withdrawals
Twin Casino accepts Visa, MasterCard, Neteller, Paysafecard, Skrill, Trustly, Bank Transfer, ecoPayz, and Zimpler, and the minimum deposit amount is £20. The casino does not charge any fees for deposits or withdrawals, and withdrawal requests are processed in less than 24 hours.
Customer Support
The customer service team at Twin Casino can be reached via email, online contact form, and live chat. The average response time for live chat is thirty seconds, which is pretty impressive. However, the support hours are only 9 AM until midnight.
Bonuses & Promotions
If you wish to become a member of Twin Casino, you may wish to take advantage of the “Twintroduction Offer” a.k.a. welcome package. When you make a first deposit of at least £20, you can claim a 100% bonus worth up to £100, and the same offer applies to your second deposit of £20 or more. Plus, if you deposit more than £50, you’ll also get fifty free spins for the Pied Piper slot by Quickspin. Furthermore, your first deposit gets you one entry into the monthly £1,000 raffle draw.
According to the Bonus Terms and Conditions, bonuses of 100% and below come with a 40 times wagering requirement while bonuses of over 100% come with a wagering requirement of 45 times.
Unfortunately, there aren’t many other promotions to see, although, on our last visit, Twin Casino were running a Eurovision-themed special offer that allowed players to claim fifty free spins when they deposited £50.
Device Compatibility
No app is required to play at Twin Casino as the website can be accessed from tablets and smartphones via your mobile browser, and all of the games have been optimised for playing on the go.
Variety & Originality
There’s an excellent and unique collection of games to take advantage of at Twin Casino. NetEnt titles include Dead or Alive, Planet of the Apes, and Twin Spin while Microgaming offers Tarzan, Immortal Romance, King Tusk and more. For Play’n GO, you have the likes of Imperial Opera, Legacy of Egypt, and Gemix, and with Quickspin, you can enjoy The Wild Chase, Mayana, and Joker Strike to name but a few.
There’s an abundance of jackpot games with super-sized cash prizes up for grabs, including 5 Reel Fruit Fiesta, Mega Moolah Isis, Major Millions, Holmes and the Stolen Stones, Empire Fortune, Chilli Heat, Divine Fortune, and Joker Millions.
Plus, the Live Casino offers you a wide choice of tables including Dragonara Roulette, Caribbean Stud Poker, Double Ball Roulette, Dream Catcher, Live Baccarat, and Ultimate Texas Hold’em.
Loyalty & Rewards
Sadly, Twin Casino doesn’t appear to offer any VIP programme or loyalty scheme at this time.
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