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Sapphire Rooms Verdict
Sapphire Rooms is an interesting site and certainly has some fun ideas. The design feels mysterious and different, plus it has a really good and eclectic game selection. You’ll find some useful if somewhat basic promotions. This site is not at the cutting edge of online gambling, unlike a lot of new UK slot sites, but it has a lot to offer, especially for new players.
Percentage score
Design & Usability
The design at Sapphire Rooms is contemporary and has an air of opulence, from the gleaming sapphire logo to a grand staircase background. The site art cleverly puts characters from their slots in a mysterious blue mansion, neatly combining their themes. There’s an air of mystery to this site.
The basic layout is very straightforward; a top bar has your login area, the main graphic shows promotions, then the games are listed below with tabs. Promotions load onto a floating panel, which is neat but a little hard to read compared to a full page. Support is the same. This is a nice site, but does feel awkward to navigate at times.
Software & Gameplay
Games are displayed in a simple column on the main page. You can separate table games and jackpots but can’t only see all slot games. However, you can search titles.
Slots load into a large window, with a plain blue background that’s a little bland. You have a full-screen button, deposit options and game links on the overlay. It’s quite basic and doesn’t really do the site justice. On the plus side, games load in a flash.
Safety & Security
Sapphire Rooms has a secure site with full encryption for your connection and payments. You will also see the IBAS logo which means the site has independent adjudication in case of disputes, plus the NMI Gaming logo for proven compliance with gaming regulations.
Sapphire Rooms is fully licensed and regulated by the UK Gambling Commission and the Government of Gibraltar. The site also has a full responsible gaming policy.
Payments & Withdrawals
There is a deposit button on the site top which opens a little cashier panel. You can pick amounts and be done in seconds, using quick buttons. Withdrawals start at £20 and take the standard 3-5 working days, plus up to 3 days for checking.
Sapphire Rooms accepts MasterCard, Visa, Maestro, Visa Electron and more credit and debit cards. You can also use Neteller, Skrill, PaySafeCard, Boku mobile and Trustly.
Customer Support
Click on your account icon, then you’ll find ‘support’ on the left-hand bar. Here you can get in touch and read some basic FAQs. These are useful, but could be more accessible. There’s a quick link on the main site for live chat, however.
You can reach Sapphire Rooms through live chat, email and phone. The site is not clear about when these are open; we found live chat closed in the middle of the day, UK time.
Bonuses & Promotions
Sapphire Rooms has a potential £500 to offer in welcome bonuses. Your first deposit is eligible for a 200% match bonus up to £50, your second deposit gets a 100% match bonus up to £200 and your third deposit gets a 50% match bonus up to £250. That’s a pretty good set and has a slightly below average wagering requirement of 30x.
Other offers are sorted by days, with some fun artwork. Match Tuesdays carries a 50% deposit match up to £250. Thursday offers 25 bonus free spins. On the weekend, get a 100% match up to £50. Nice offers, but quite repetitive and not very creative, plus they’ll cost you in requirements. On the plus side, at the time of writing there was a nice £1,000 jackpot on blackjack for card players.
Device Compatibility
Though you won’t find mobile information on the main Sapphire Rooms site, they do in fact have a fully mobile friendly site, as well as an app for iOS devices. Both look much the same and the mobile slots site will work on most devices anyway.
The mobile site has the full game catalogue and it works very smoothly. You have a simple, narrowed view of the main site, with expanding menus. The games are designed for mobile, so they have touch and swipe controls.
Variety & Originality
Variety is in evidence as Sapphire Rooms uses slots from various providers. For example, Big Time Gaming brings the new Gold slot, while Microgaming brings Ariana. You’ll see NetEnt titles like Gonzo’s Quest and 100 Pandas by IGT. There are nine jackpot titles and even some simple exclusive games. A really good set.
Table games are limited here, offering a few blackjack variants like Perfect Pairs, plus a host of live dealer games.
Loyalty & Rewards
Sapphire Rooms has the VIP Circle, which offers tailored customer service and rewards. The site is not clear on how you gain access, but it appears to be an invite-only high roller system.
Members can be VIP, Premier or Elite. This gives access to rewards like welcome bonuses, dedicated managers, extra promotions, VIP anniversary bonuses, monthly bonuses, birthday bonuses on higher tiers and VIP hospitality at the top tier. Again, there’s a lack of detail here.
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