PlayGrand Casino is one of the first Caddell Limited NV brands to launch on the White Hat Gaming online casino network. Its younger siblings include Casimba, Slot Planet, Miami Dice, The Grand Ivy Casino and Dream Jackpot. The site is known for its excellent selection of games, helpful 24/7 customer support, and reliable and easily portable mobile site, but will it make you feel like a million dollars or merely small change?
The way that PlayGrand Casino contrasts a black patterned background against pink headers and links helps to give the website an attractive unisex appeal, and the latest promotion which appears on the wide banner near the top of the homepage encourages you to learn more.
To either side of the brand’s logo at the top, there’s a discreetly displayed menu which gives you the option to Register, visit the Games Room, view the Mobile site, look at the Promotions, view the latest Winners, and contact Customer Support.
A large pink button permanently sits at the bottom-right, reminding you that the live chat facility is open to help you should you need it.
There’s also a section that advertises the current welcome package with the terms and conditions listed underneath, and this is followed by the games lobby which, rather than being static, scrolls horizontally to show you the different games that are on offer.
If you need to contact the customer service department, you’ll find that it’s open around-the-clock, seven days a week. You can use email or live chat to talk to an agent, but not telephone. There’s also a Support Area which lists some brief troubleshooting instructions.
There isn’t a huge array of promotions to take advantage of, but the welcome offer should be of interest to potential new players at least. Make your first deposit of £20 or more, and you’ll qualify for a 100% bonus of up to £1,000 along with 100 free spins. To withdraw any associated winnings, you’ll need to play through both your bonus and deposit thirty-five times.
Terrific Tuesdays is a promotion for funded members of PlayGrand Casino, and it lets you claim a 40% reload bonus worth a maximum of £40 every week when you deposit £20 or more to your account.
There’s usually a monthly special offer available too, which at the time of our review, was a competition to win World Cup tickets to the England vs Panama match in Russia during June 2018.
PlayGrand Casino is powered by NetEnt software, and when you visit the lobby, you can “play for real” or “play for fun” which is good. All of the games are available to play instantly via your web browser, saving you the time and hassle of downloading special software. You also get access to titles from a whole host of software providers which are split into categories such as slots, jackpots, live casinos, and table games.
If you’d like to be able to play PlayGrand Casino games on the move, you can take advantage of the brand’s mobile casino platform. It does away with the need for a special mobile app by optimising the website according to your device and screen size. The mobile website includes almost the exact same range of games as the desktop site.
PlayGrand Casino is regulated and licensed by the UK Gambling Commission. GeoTrust SSL encryption protects players’ personal and financial information, and fairness of the site’s games is guaranteed via RNG (Random Number Generator) software.
The impressive live dealer suite consists of both NetEnt and Evolution Gaming titles, including Live Three Card Poker, Live Ultimate Texas Hold’em, Dream Catcher, Live Roulette, Live Baccarat, Live Caribbean Stud Poker, and Live Automatic Roulette.
There is also a myriad of table games such as Double Ball Roulette, Three Card Hold’em, Blackjack Lucky Ladies, Roulette Master, and Punto Banco Pro.
The video slots and jackpot slots are provided by more than thirty-five different software companies including NYX, Scientific Games, Bla Bla Studios, Inspired Gaming, NetEnt, Foxium, BTG, Shufflemaster, and Elk Studios.
In fact, it’s one of the best libraries of online casino games we’ve seen to-date.
You can fund your account using MasterCard, Visa, Maestro, Neteller, UKash, Paysafecard, Trustly, Bank Transfer, and Skrill. Withdrawal requests can be processed as quickly as 24 hours in the case of e-wallet providers and up to four working days for credit and debit cards.
We were unable to find any details of a VIP programme at PlayGrand Casino, but there is a comp points system that awards members with points every time they stake £10. A more comprehensive loyalty/VIP scheme with more attractive perks would go a long way towards improving the playing experience.
In a nutshell, PlayGrand Casino is hard to beat when it comes to game variety. It also offers excellent 24/7 customer support and generous deposit bonuses. However, it fails to achieve a five-star rating due to the lack of VIP scheme and monthly promotions.