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Arctic Spins Verdict
Arctic Spins casino consistently meets the requirements needed for an enjoyable and reliable gaming site. With a good range of bonuses and promotions and some original games, as well as a great selection to choose from, even restless players can find something exciting to play. Although the website is a little behind with their customer support and device compatibility, the VIP programme is a winner.
Percentage score
Design & Usability
Decidedly fitting for the arctic theme, a blue and white colour scheme adorns the majority of this website. A cuddly-looking polar bear, put together with great graphics and a stylised image, follow you as you navigate yourself across the faultless site.
Arctic Spins is stylish and well-organised, enclosing each relevant section in a grey border which houses specific gaming categories, bonuses and other additional information tabs. There is a scrolling banner at the top of the page advertising new games and an insight into their ‘privileged’ programme, as well as a comprehensive list of their large selection of games.
One broken link was discovered during the exploration of this casino site, which we hope will be fixed in good time so that a live chat service can get up and running (see customer support for details).
Software & Gameplay
There is a simple game layout on display, with rows of labelled games to scroll through, and demos of each game just a click away when you hover over a game you like the look of. You can search for something more specific, or run through different categories to discover particular options such as current hot games.
Software game providers like Microgaming, Netent, IGT and NextGen Gaming are all working with Arctic Spins Casino to give you access to some of the most popular gaming titles. These include Planet of the Apes, Gorilla Go Wild, Foxin’ Wins, Dragonz, Castle Builder, Starburst, Cleopatra, Shamrock ‘n’ roll and Siberian Storm.
Safety & Security
The site is run by Nektan (Gibraltar) Limited, and is licensed by The Government of Gibraltar and the UK Gambling Commission as is expected. It is regulated by The Gibraltar Gambling Commissioner and the UK Gambling Commission under the Gambling Act 2005.
All the table and slots games are regulated by a Random Number Generator (RNG), which randomly generates results to guarantee a fair experience for all. This too is closely and regularly monitored in-house by Nektan Limited experts and has been certified externally by NM, a leading independent testing company which is reputable and internationally recognised. You can view the RNG test certificates on the Fair Games page accessible at the footer of the website.
Concerns about gambling safety are also covered thanks to affiliations with the UK Gambling commission and GambleAware UK. Relevant information and help on recognising and supporting gambling addiction is also provided on the responsible gambling page.
Payments & Withdrawals
For payment options you can use Visa, Visa electron, Maestro, MasterCard, NETeller, boku, PaySafeCard, Skrill and Trustly. They meet requirements set out by Visa, MasterCard and all major Ewallet providers to ensure that your financial information is safe and secure at all times. All card transactions are processed by a global leader in online payments, providing a secure payments system. Any funds are held in a separate bank account to the company funds and they are not allowed by regulation to borrow money against it or put it at risk in any way.
Depending on what payment option you use, deposit options are between £10 and £15, and withdrawal times are usually between three and six working days.
Customer Support
FAQ’s are in-depth and answer a number of different areas of typical questions. These include account, registration, payments, withdrawals, promotions, bonuses and games. They can be accessed through the support hyperlink within the website’s footer.
To get in touch or ask specific questions not covered in the FAQ’s, the top right hand side of every page is home to a support link, which when opened covers all number of different contact means. There is a phone number you can call to speak directly to a member of their support team, as well as an email address, or if you like things the old-fashioned way, a postal address. Additionally listed is a live chat service, however, when clicked is an unresponsive page and therefore doesn’t currently work. We don’t know whether this is a site error, or perhaps they are still working to get the live chat service up and running, but either way, it currently isn’t very useful!
Bonuses & Promotions
For new customers only there’s a bonus code which offers 25 free spins on Starburst. This is with a minimum deposit of £10 with 4x conversions and 30x wagering requirements. Seasonal offers and weekly specials are open and changed regularly. Currently on offer is a 10% win boost of up to £50 through your first deposit at particular dates during November 2017 (the 6th, 13th, 20th and 27th).
Extra funds are up for grabs when you try out new games, including a 50% match of up to £150, which sounds like a good deal to us. For more regular bonuses you can win extra on a Wednesday, by playing any game. If you don’t win, you'll get 15% on up to £50 bonus back. All you have to do is deposit £10 every Wednesday and if you lose you can even get 15% of your losses back.
Device Compatibility
There is little information on this aspect provided on the website, but the site does provide casino and slots games for your mobile, tablet or desktop. Although there is no dedicated application for mobile devices ready for you to download and use on the go, no matter where you are, the browser page functions to adapt to your screen size and user preferences. We would prefer to see a downloadable app, but this does save on download time, so you can use the site whenever you are connected to the internet via Wi-Fi or your data.
Variety & Originality
With over 300 different games to play, any one person is bound to find something they like. Arctic Spins Casino not only provides national favourites and popular gaming options, but also its own original selection of rooms. There are a good number of varied games to choose from, which differ from movie parodies like Baywatch and genre-specific creations like Superman and the Green Lantern, as well as topical themes like Snow Leopard.
There are also eight different live casino rooms available, which is good to see from a new website like this one. The options here include two different live roulettes, an auto roulette with a low limit, a blackjack live room or a VIP blackjack room, classic roulette, a golden ball and dolphin’s roulette.
Loyalty & Rewards
For loyal members there’s a privileged reward scheme which entitles members to cashback offers, weekly bonuses, deposit rewards and free spins. Becoming a member is by invite only, so you have to be a regular member to be in with a chance to be a part of this reward scheme.
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