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Cool Play Casino Verdict
While Cool Play Casino is a safe and fair online casino, it’s not as perfect as it could be. For instance, you can make quick deposits but the withdrawal process is rather slow, and the bonus wagering requirements are likely to scare potential players off. However, if you’re merely looking for an extensive and varied selection of slots and casino games that can be enjoyed on both desktops and mobile devices, you’ll find a safe, fun, and reliable playing experience on offer at Cool Play Casino.
Percentage score
Design & Usability
Cool Play Casino doesn’t attempt to dazzle you with HD graphics. Instead, it offers a no-frills layout that allows you an overview of the welcome bonus, plus sections that explain how you can play on any mobile device, what bonuses you can expect to receive, and what games you’ll find in the casino’s lobby. There’s also a total jackpot counter which, when we last visited, weighed in at an impressive £11.2m, a list of featured games, an informative and comprehensive introduction to the site, and a main system down the left-hand side that includes Promotions, Support, and the Game Browser.
Software & Gameplay
The ProgressPlay software platform comes with a sufficient number of features to ensure that players have a smooth a ride as possible when playing games and making deposits and withdrawals. For example, games (with the exception of live dealer games) can be tried out in Demo Mode, and you can also favourite specific titles for future visits.
Safety & Security
All of the necessary legal credentials and safety features are present. To begin with, Cool Play Casino is licensed and regulated by the Malta Gaming Commission and the UK Gambling Commission. Furthermore, players’ financial transactions and personal details are protected by Thawte 128-bit SSL encryption.
Payments & Withdrawals
The Cashier accommodates credit cards, debit cards, iDEAL, Pay By Phone, Bank Transfer, Skrill, Neteller, Paysafecard, Trustly, and Giropay. It can take up to five business days to receive your winnings, so if you want to get your hands on your money as quickly as possible, you may wish to use an e-wallet account as withdrawals to these are processed faster than debit and credit cards.
Customer Support
Although live chat support and an online contact form are offered, members do not have the option to get in touch with the customer service team via telephone or email. Neither is there a help guide or FAQ section.
Bonuses & Promotions
The standard set of ProgressPlay promotions is available, and they include ongoing offers as well as monthly specials.
Deposit £10 or more to your newly-opened account, and you’ll qualify for a 100% welcome bonus worth up to £200 plus an unspecified amount of free spins. However, you may wish to take a minute to consider whether you’re happy to comply with the offer’s terms and conditions as the wagering requirements are considerably high at 50x, and you can only convert five times your bonus amount to real cash.
At the time of writing this review, the monthly specials at Cool Play Casino included a Jewels of June reload bonus and free spins promotion and a World Cup 2018 Football Frenzy promotion, the latter of which offers members daily bonuses and free spins with extra free spins for those who correctly predict the winning teams of selected matches.
Device Compatibility
There’s a prominent section on the homepage which lets potential new players know that the casino’s games can be enjoyed on any mobile device without the need for a mobile app. To get started, just search for Cool Play Casino using your smartphone or tablet’s internet browser, then sign-in or complete the registration process.
Variety & Originality
There are plenty of different game types to explore at Cool Play Casino.
For starters, there are mountains of video slots and progressive jackpot slots, including Ted, Fluffy Favourites, Foxin’ Wins, Panda Pow, The Phantom of the Opera, Hong Kong Tower, Emoticoins, Planet of the Apes, Sparks, Birdz, Divine Fortune, Dolphin Gold with Stellar Jackpots, Cash Splash, Fruit Fiesta, King Cashalot, and 99 Time.
Next up is a nicely varied collection of casino games, which range from American Roulette, Deuces Wild Power Poker, Baccarat, and Mike Tyson Roulette to Six Shooter, Odd One In, Premier Blackjack Hi-Lo, and American Roulette.
There are also several live dealer games where you can enjoy an authentic land-based casino experience via live video feed. The available tables include Dolphin’s Roulette, Live Automatic Roulette, Live Baccarat, and Common Draw Blackjack.
Finally, there are the casual games which vary from Keno, Super Bonus Bingo, and Boss the Lotto to Beehive Bedlam Reactors, Monster Wins Scratch, and Mega Money Rush.
Loyalty & Rewards
All funded players are awarded one VIP point for every £16 spent, and as you earn more and more points, you’ll potentially qualify for promotion to the next VIP level. There are five levels in total, and each one offers different benefits such as VIP customer support, birthday presents, dedicated account managers, anniversary bonuses, and access to a VIP hotline.
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