updated
byAva Louise

VIP Club Casino review

73%
Score Breakdown

0-29%

30-49%

50-69%

70-89%

90-100%

Full review criteria
updated
byAva Louise
73%
This Cozy slots site is too generic to make you feel like a true VIP
bonuses & offers
first deposit
100%
reload bonus
N/A
bonus spins
N/A
min deposit
£10
slot wagering
40x

Over 18s and new players only. Full T&Cs apply.

score Breakdown
design & Usability
customer Support
bonuses & Promotions
software & Gameplay
device Compatibility
safety & Security
variety & Originality
payments & Withdrawals
VIP Programme
pros
  • 24/7 support (albeit shared with other sites)
  • Quality slots in range
cons
  • Generic Cozy slots site
  • Weak branding
about VIP Club Casino
platform
  • Cozy Games
owner
  • Cozy Games
licence
  • Gibraltar (ElectraWorks Ltd)
launched
  • Sep 26, 2014
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
contact information
  • +44 (0)2036 081305
  • Contact Form
  • Live Chat
social media
  • N/A

VIP Club Casino verdict

VIP Club Casino is owned by Electraworks Limited – the same company that operates well-known online casinos like Bwin and Party Casino. So, it comes as a surprise that Electraworks has chosen to use Cozy Games software for its VIP Club Casino rather than a more popular platform such as Playtech or Microgaming. Cozy Games is a white-label solution that’s best-known for powering online bingo sites, but has more recently been seen at online casinos such as Spinsvilla and Grimms Casino. So, will VIP Club Casino manage to bring anything different to the table?

design & Usability

With the exception of the welcome banner which includes a photo of a well-dressed couple pictured in a dimly-lit casino, the graphics are rather poor quality. For example, the font and the icons for the main menu and lobby as well as the VIP Club Casino logo are both basic and blurry. The overall layout is slightly better as there are just three tabs on the main menu for Games, Promotions, and VIP, a live chat button at the bottom-right, a search option, and a log-in/sign-up area at the top-right.

Down at the very bottom of the site, you’ll find links to the brand’s social media pages, along with an introduction to VIP Club Casino. Although the intro contains some useful information such as mobile compatibility and an overview of the welcome bonus and promotions, it’s poorly written and this could possibly be because it’s been translated into English from a different language.

customer Support

Assistance is available around-the-clock via email, telephone, live chat, and online support ticket. However, the telephone number is shared with other Cozy Games’ casinos such as Spinsvilla, so you will need to state that you’re ringing about your VIP Club Casino account.

bonuses & Promotions

Currently, VIP Club Casino doesn’t offer a no-deposit bonus, but it does invite its newest members to help themselves to a three-part welcome package. Your first deposit of £10 or above entitles you to a 100% bonus of up to £200; your second deposit of £10 or more lets you claim a 50% of up to £100 plus twenty free spins on the Brittonaire slot, and your third deposit of at least £10 entitles you to 50% extra up to £100 and eight free spins. The key clauses to watch out for are the expiry dates for the bonus offers (N.B., you have fourteen days in which to use them), winnings are capped at five times the bonus amount, maximum winnings from free spins are capped at £10, and the wagering requirements are 40x.

The only other promotion available at the time of writing is a “Power Up” offer which lets you claim three 50% bonus of up to £150 when you deposit £10 using the bonus code POWER on Fridays.

software & Gameplay

The games and pages seem a little slower than average to load but the software in the main is user-friendly and reliable. The Cozy Games software allows you to ‘favourite’ games, as well as play games in demo (i.e. free) mode, and it also includes plenty of Cozy/Eyecon slots that are found at Cozy-powered online bingo sites, including Fluffy Favourites, Shaman’s Dream, and White Wizard Deluxe.

device Compatibility

VIP Club Casino belongs to the Mobile Casino Network, and you can enjoy all of its games on any device be it a smartphone, PC or tablet. To find out more, click the “Mobile Casino” link at the bottom of any page. You don’t need to download a mobile app as the website is compatible with all types of devices, so provided that your smartphone or tablet has a web browser, you simply need to enter the VIP Club Casino URL, and away you go.

safety & Security

VIP Club Casino is licensed and regulated by the UK Gambling Commission and the Isle of Man Gambling Commission. Trustwave supplies the SSL encryption, and iTech Labs has independently tested the casino’s RNG (random number generator).

variety & Originality

There are three types of games on offer at VIP Club Casino – slots, casino games, and casual games. The software providers include Cozy Games, Eyecon, Lightning Box Games, NetEnt, Betsoft, and Microgaming.

The slots range from old favourites like Thunderstruck, Jack Hammer, and Avalon to classic slots such as Melon Madness Deluxe, Jackpot Express, Retro Reels Diamond, and Mystery Joker. There are also newly-released slots like Fluffy Favourites Fairground, The Legend of Shangri-La Cluster Pays, Planet of the Apes, and Finn and the Swirly Spin plus a few jackpot slots such as Treasures of Egypt.

The lack of live dealer games may prove a disappointment to some players, but there’s a good mix of table games to choose from including Baccarat Combi, Perfect Blackjack Pro, European Roulette, American Roulette, Blackjack Charlie 7, Jacks or Better, Deuces Wild, Aces and Faces, 3D European Roulette, and 3D Blackjack.

The casual games include a fun selection of Slingo games, instant wins, and scratch cards and arrange from Spin Lotto, Diamond Deal, Super Cashbuster, and Oktoberfest Bonus to Moji Money, The Link Scratch, Big Money Slingo, Cash Cuisine, and Tennis Scratch.

payments & Withdrawals

You can use any of the following payment methods: Visa, MasterCard, Neteller, Skrill, Paysafecard, Paypal, and Pay by Mobile (Boku).

You can deposit between £10 and £500 per transaction, and withdraw between £10 and £1,000 per day. You can make up to five withdrawal requests during any seven-day period, and withdrawal requests can take up to three working days to be processed.

VIP Programme

At VIP Club Casino, you can claim one free spin on Fluffy Favourites for every £1 deposited (up to a maximum of fifty) on Mondays. You can also claim a £10 Amazon e-voucher for every friend that you refer to the casino who becomes a depositing player.

There’s also a VIP scheme, but there’s no explanation of how you can gain access to it, but a phone number and email address is provided if you’d like to request further information. The benefits that are available to VIP players include weekly cashback on losses, a 24/7 personal account manager, “lucky money” and casino bonuses, luxury hospitality experiences, fast-track withdrawals, and tailored benefits.

conclusion

VIP Club Casino is by no means perfect, but it offers a well-rounded online casino experience that most players will enjoy. The key improvements we’d like to see include more weekly and monthly promotions and lower wagering requirements.

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about VIP Club Casino
platform
  • Cozy Games
owner
  • Cozy Games
licence
  • Gibraltar (ElectraWorks Ltd)
launched
  • Sep 26, 2014
payment methods
  • Debit/Credit Card
  • Neteller
  • Paysafecard
  • Skrill
contact information
  • +44 (0)2036 081305
  • Contact Form
  • Live Chat
social media
  • N/A