Luxury Casino Verdict
Luxury Casino is an odd bird. There are some great games here, thanks to the Microgaming slot selection, but the site seems to fight you to get to them. It’s annoying to be pushed towards downloading software that’s just unnecessary and creates problems. Information is hard to find and the site is difficult to navigate, plus promotions are a bit thin on the ground. The mobile offering is much stronger, but you can find Microgaming slots at many other casinos.
Design & Usability
The rich, black background of Luxury Casino immediately sets the tone for a high-end, business-like casino. This site focuses on delivering the VIP feel of expensive casinos and you might want to play in your tux! With a diamond logo and muted use of colour, this site definitely speaks to stylish casino players.
The biggest design no-no here is that the site pushes you to download software. There is just a tiny link that tells you there’s a play-in-browser alternative! Sadly, even this just emulates the download software in a small window. If you do download, the site does at least give you plenty of instructions. You can register for the site during the installation process. Navigating is a little awkward, but you have a set of buttons at the bottom for each section, so you should figure it out pretty fast.
Software & Gameplay
The downloaded package of Luxury Casino is powered by Microgaming, so it’s very speedy and looks good, but it still feels quite dated compared to a modern, responsive website. Half of the time, the links in the software just open web pages, anyway. The software has the right colour scheme and plenty of options to tweak, but it’s nothing special. You also get the occasional pop-up and worse, a broken pop-up!
Games, however, run well on this software. It also makes finding games easy, as you have a little menu to pick from. Click a game and it expands to fill the screen. The setup is nice, but a straightforward website is nicer.
Safety & Security
Though the main site is not fully secure, payments here are protected by encryption and it all seems above board and to industry standard. Luxury Casino is fully licensed and registered, by the UK Gambling Commission and the Malta Gaming Authority. Details of the licenses can be seen on the home page.
You have access to responsible gaming controls here and a fair play policy, but it would also be nice to see the logo of an independent body.
Payments & Withdrawals
The cashier at Luxury Casino pops up in a window. You can easily set a monthly deposit limit, which is a nice touch. The process is fast enough and withdrawing is faster, though the actual wait times are not so good; at least five working days for cards and three for e-wallets.
Payment methods accepted include Visa, MasterCard, Maestro and Visa Debit. You can also use Neteller, Skrill, EntroPay, PaySafeCard, EcoPayz and the big one, PayPal. Direct bank transfer is an option, too. There’s no fault to be had here in terms of methods, at least.
There is a contact link at the bottom of the software. This opens a new window which is just a big, grey, blank page with a little button for live chat in the middle… not impressive. Returning to the main site reveals an email and a phone number too. This process undermines the fact that you have access to the big three contact methods here.
There are FAQs on the main site, which are quite well organised. The support team are very friendly but don’t seem all that knowledgeable. Of course, this can be a one-off and hopefully others will have a better experience.
Bonuses & Promotions
Promotions can be found on the software or the main site, as a tab on the home section. This site seems to cycle through offers fast, but on the downside, they only have a couple at a time. We saw double points up for grabs when playing the Casino Rewards slot, but this appears to have a £100 minimum deposit, so it’s not that attractive to new players. Another offer was £100 up for grabs if you’re one of the top 5 wagerers on Beach Babes, which is again restricting the offer to high rollers.
The welcome bonus is tempting at £1000, but it’s split over five deposits. Your first is matched at 100% up to £150, second at 50% up to £200, third at 25% up to £300, fourth at 50% up to £200 and fifth at 100% up to £150! Sounds rewarding for repeat custom, but you’ll need to deposit £2300 to get the full bonus and wager them through 60x before withdrawing, which is a little high.
The site makes no effort to inform you about mobile possibilities. Yet, strangely, this casino does have an app for iOS devices such as the iPhone and iPad. The app is clearly newer than the main site and it runs very well, in fact it’s arguably more pleasing to use than the downloaded software.
You can also visit the site in your mobile browser, which works much like the app and it’s really an improvement over the way the main site operates. However, there are still little frustrating quirks, like the fact that it’s hard to sign in.
Variety & Originality
There’s no shortage of games here; 224 video slots, 30 blackjack games, 21 other table games, 24 video poker games and even 85 classic slots. These games all come from Microgaming, so there’s no variety in those terms, but the sheer numbers guarantee quite a mixture of game types. Not all the slots here are equal, but you have some top names like Immortal Romance and Hot as Hades. Many of the classic slots have progressive jackpots.
The table games are simple but good here, very easy to follow and good-looking. There is no live dealer option, however.
Loyalty & Rewards
Luxury Casino offers a loyalty programme with status levels and rewards. There are 6 levels, offering various benefits like exclusive promotions, priority support access, birthday gifts, exclusive games, personal VIP hosts and entries into the ‘Time Of Your Life Sweepstakes’ and ‘VIP Lucky Jackpot’.
You also earn points as you spend, with 100 points being worth £1 in chips. It’s a pretty good system overall and does suggest a level of luxury, but it’s also a little obscure and could do with more information.