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Queen Vegas Casino Verdict
QueenVegas Casino starts out very promising, with a fun design and great sense of humour. However, because the site draws you into a standard software lobby, you don’t get to see much of the characters (like Mary Chip) once you’ve logged in, making them a little pointless. Promotions are interesting but can be confusing. The slots selection is the main strength of this site, but table game fans may be disappointed.
Percentage score
Design & Usability
QueenVegas Casino has a very nice design, using big icons, bold colours and original artwork. It’s also a pleasure to see extra effort going into a site’s presentation. The queen in question here is Mary Chip, a 20s flapper with a cigarette holder and tiara. Mary and other cartoon revellers are seen around the site, supported by fun flavour text.
Once you log in to this site, you’re taken onto a special software lobby. This is a little annoying and it’s a small window space, but it goes look good, with some nice artwork. You have quick access to all the important things at the bottom of the screen, though they open in pop-up pages.
Software & Gameplay
Some would say that a simple web page with tiles of slots is simpler than a whole software lobby, but perhaps it’s a matter of taste. The lobby has clear icons for each game type (video poker, slots, roulette etc.) and within those, you can narrow down features or search for a specific game. You can also see game details.
Pick a slot and it’ll load nice and fast. At this point, the lobby drops away and leaves just the slot in a large space, with a background to suit the game. There’s a quick deposit button too. You might expect the software to do more at this point, but at least it doesn’t get in the way.
Safety & Security
QueenVegas Casino does not have a secure certificate for the software lobby, which should be updated, but thankfully it does have full security for the payment areas. Fairness is ensured by the iTech Labs who test game randomness.
QueenVegas is licensed and regulated by the Gambling Commission of Great Britain, which you can check on the main site. You’ll also find a full responsible gaming section with useful controls.
Payments & Withdrawals
QueenVegas Casino has a simple deposit system, opening a pop-up cashier. The site accepts a lot of methods, but unfortunately, there are fees for most of these. Withdrawals take a broad 2-7 working days, after around 2 days processing.
You can use MasterCard and Visa cards here, or PayPal, Neteller, Skrill, PaySafeCard, Citadel, SoFort, Eco and fast bank transfer.
Customer Support
There’s a quick link to live chat on the lobby, or click Info for a pop-up with game guides. These are useful for newcomers. Pop down to support and you’ll see the site email address too.
QueenVegas Casino does not offer a phone line, but the email and live chat are open 24/7 so it’s no big deal. You should find the team easy to talk to, but it would be good to have a full FAQ area too.
Bonuses & Promotions
Finding promotions is tricky on QueenVegas Casino, as they are arranged in an unusual fashion. Rather than a simple web page listing offers, there’s a kind of carousel with promotions. You should get used to scrolling through these quick enough, but a large window would be nice too.
When you sign up via our Play button, you can claim a 100% deposit match up to £75 plus 50 free spins on Thunderkick's popular slot game, Pink Elephants.
The site has several offers, but you have to figure them out. There are raffles (spin the slots to earn tickets), daily tournaments and one-off bonuses, as well as your typical reload bonuses. The tournaments should be fun if you can afford the wagering. Nice offers, but awkwardly presented.
Device Compatibility
There are no QueenVegas Casino apps, or a special page on the site to tell you what your mobile options are. However, you can simply visit the site from your tablet or phone browser. This should work for most devices.
The mobile site looks nice and moves along smoothly. You have the same artwork and style as the desktop site and if anything, it’s a bit easier to use, though it took us a few attempts to log in.
Variety & Originality
One of QueenVegas Casino’s main strengths is a mixture of game providers, regarding slots at least. This site offers games from NetEnt, Microgaming, NextGen, GVG, Amaya, Merkur, Aristocrat and more! You can expect some famous names like Starburst, Rainbow Riches, Jack and the Beanstalk and Thunderstruck II. You’ll also see some less common games like Alaskan Husky. There are even 16 jackpot games.
This site does not have many casino games, however. There are five roulette titles, a couple of blackjack games and a fair amount of video poker games. There’s also a basic live dealer casino game by Evolution gaming.
Loyalty & Rewards
You can earn points as you play at QueenVegas Casino, which can be converted to cash later. You also use these to track your VIP tier. The site doesn’t tell you much about this unless you log out and view the main site.
There are six VIP tiers, offering special monthly bonuses, faster payouts and bonuses. The top tiers are invite-only and come with VIP managers, special events and other extras. The system looks good but could use more clarification.
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