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Prime Slots Verdict
Prime Slots is an unusual site and it may go under many players’ radars, lacking a central theme or very distinct set of offers, but it also has some great games and a good VIP reward system. The game mix is pretty solid, though you’ll mostly find casual and older games and there’s sadly no live dealers. This is a good site just for dipping into occasionally, or trying out the welcome bonus.
Percentage score
Design & Usability
Prime Slots is a colourful site, first hitting you with a large graphic panel and then several tiles of slots, all using bold colours and clear text. The background is plain white and the site does lack a central theme, but it feels welcoming. Tiles with winners and testimonials help to complete that impression. However, once you log in, you’re taken to a software lobby which looks quite different.
The lobby is a little bit packed into the middle of the screen, but it does have the same friendly, light feel with colour coded sections and easy access to controls. You have buttons for all the usual site areas, though several just open web pages anyway. Finding a specific area can be quite tricky.
Software & Gameplay
The software lobby has a simple set of tabs for different game types, then sub-tabs and arrows to help you browse. A search box helps to complete the setup. A scrolling page may be easier to use, but this system does work perfectly well. The downside to the software is a slightly clunky feel, regarding menus and sub-sections.
The games load after a few seconds, taking over the full space of the software. The display is big but a full-screen choice would be ideal. The background is a dull grey, along the top there’s a winner ticker and the bottom has links and controls. It works, but it isn’t that pretty.
Safety & Security
Prime Slots is licensed and registered by the UK Gambling Commission and the Malta Gaming Authority. The site uses 128-bit SSL encryption, ensuring that user data is transferred securely. You can read more about this and the site’s privacy policy on the desktop site.
There is a responsible gaming section on site too, with some useful information for avoiding problem gambling.
Payments & Withdrawals
Prime Slots accepts payments through credit and debit cards like MasterCard, Visa, Maestro, Visa Debit and EntroPay. You can also use Neteller, Skrill and PaySafeCard. While this covers a bit of everything, some big names are still missing.
The depositing page is a little cluttered with information and text, but it won’t take long to complete. Withdrawals have 1 day processing time so they should arrive early in the usual 3-5 day window.
Customer Support
The contacts button on the lobby opens a basic webpage, inviting players to use email, phone, fax and chat. The chat service is good and probably the best method for most players. However, note that chat and phone are not open 24/7.
There’s also a help button which opens a simple set of FAQs, which will help to resolve day to day issues.
Bonuses & Promotions
Finding promotions is difficult on Prime Slots, as there isn’t a distinct section for this. The site does offer tournaments, but none were running at the time of writing. The only promotion available was the welcome package, which is pretty tempting.
Players get 10 free spins on registration, which is a good start for trying out the software. Then, they get another 50 the day after making their first deposit and 50 more the day after the second deposit, which should boost gameplay nicely. Players can also claim a 100% cash match on the first deposit, up to £200. This must be wagered through 35 times before withdrawing.
Device Compatibility
Prime Slots has an iOS slot app for both iPhone and iPad, which looks nice but does have some negative reviews. In essence, it’s a framework for the mobile version of the site, so some devices might just find it easier to use the browser. Android users will have to do this.
The mobile site is a lot like the desktop site, before logging in, with the same colours and a very similar layout. Instead of launching the same software lobby, the mobile site uses a flash version of the site, which some players might even prefer. It is a little clunky still, perhaps not as well thought out as it could be, but it’s fine for a flutter on the go.
Variety & Originality
There are a few providers on hand at Prime Slots, which creates some variety, though users will probably note that the selection is smaller than some sites. There are NetEnt slots here, which at least ensures a high degree of quality in graphics and music, from Hansel and Gretel to Jack and the Beanstalk. The site also has Nyx titles like Gorilla Go Wild and Foxin’ Wins, plus Bars and Bells for classic-style slots. There are actually quite a few lesser-seen games like Miss Midas and Moon Temple. This is certainly a site for a change of pace, plus there’s classic 1-line slots and casual and instant win games.
The casino area includes roulette, blackjack, jacks or better and a few other simple titles, but there is a lack of variety here and no live dealer games either, unfortunately.
Loyalty & Rewards
Prime Slots offers a rewards system, with tiers that members can advance through by playing games and collecting loyalty points. These can be redeemed for credit. Information is not that easy to find about climbing the tiers, but new ranks gain free games, special deposit bonuses, faster cash out, birthday bonuses and more. When you get to the invite-only top tiers, there are rewards like personal account managers and personalised bonuses. All in all, it seems a good system.
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